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List of the Best Live Chat Software in 2026

Rajat Gupta
Researched and Edited by Rajat Gupta
Rajat Gupta

Researched and Edited by Rajat Gupta

Last updated: · How we review

Editor's Summary · Live Chat Software

Intercom and LiveChat share the top SpotScore of 9.8 — Intercom at 4.3/5 from 2,278 reviews and LiveChat at 4.4/5 from 2,017 reviews — with Intercom covering proactive messaging and product tours alongside chat, and LiveChat known for speed, reliability, and a deep ticketing integration. Freshchat scores 4.5/5 from 191 reviewers at a 9.5 SpotScore with a freemium plan, a modern alternative for teams that want AI bot deflection and omnichannel inbox management without Intercom-level pricing. JivoChat earns a 4.2/5 from 106 reviews at a 9.6 SpotScore with a freemium option, popular with e-commerce sites needing multi-channel chat across website, WhatsApp, and social at a low entry cost.

Live chat software lets website visitors and app users message a business in real time, routed to support agents or automated bot flows to handle FAQs and qualify leads. The main buyers are customer support managers at e-commerce companies and SaaS customer success teams handling inbound inquiries.

Quick picks for Live Chat Software

  • Best overallIntercom
  • Best for e-commerce multi-channel chatJivoChat
  • Best for SMB teams on a budgetFreshchat
  • Best free optionFreshchat

Who gets the most from Live Chat Software

  • 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
  • 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
  • 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software

If you need strong integration with marketing and analytics tools, filter by products showing third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.

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Showing 21-40 out of 66

8.9

SpotScore

Chaport - Live Chat Software

Chaport

Effortless customer communication, even when offline.

Best for: SMB teams · Mid-market

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What is Chaport?

Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can effortlessly respond to queries, boost sales, and remain connected even when offline through email ...

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Free Trial·

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

8.9

SpotScore

ProProfs Chat - Live Chat Software

ProProfs Chat

Streamline chat support and increase customer engagement.

Best for: SMB teams · Mid-market · Enterprise

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What is ProProfs Chat?

ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ...

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Free Trial·

Starts from $10/User/Month when Billed Yearly

8.9

SpotScore

Paldesk - Live Chat Software

Paldesk

Effortless customer support at your fingertips.

Best for: SMB teams · Mid-market · Enterprise

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What is Paldesk?

The Paldesk was designed with simplicity in mind. It is a cloud-based Help Desk software for small teams that helps to manage, improve and track customer support tickets easily. The intuitive user interface allows to answer all questions using fixed responses, which are automatically routed to ...

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Free Trial·

Starts from $9/User/Month when Billed Yearly

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8.8

SpotScore

Callbell - Live Chat Software

Callbell

Elevate your customer support game with Callbell.

Best for: SMB teams · Mid-market · Enterprise

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What is Callbell?

Callbell is a support management platform that empowers companies to provide exceptional customer assistance through their preferred communication channels such as Messenger, WhatsApp, Telegram, and Instagram. Users can collaborate internally to cater to customer needs effectively, while ...

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Free Trial·

Callbell offers custom pricing plan

8.8

SpotScore

WhosOn - Live Chat Software

WhosOn

Build strong connections with customers through advanced chat technology.

Best for: SMB teams · Mid-market · Enterprise

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What is WhosOn?

WhosOn is an intelligent live chat software that prioritizes user satisfaction for your business through proactive tracking, chatting, and engaging methods. By welcoming visitors with targeted messages and offering personalized services, WhosOn helps build a strong connection with customers. ...

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Free Trial·

Starts from $33/User/Month

8.8

SpotScore

MyLiveChat - Live Chat Software

MyLiveChat

Convert visitors into loyal customers with MyLiveChat.

Best for: SMB teams · Mid-market · Enterprise

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What is MyLiveChat?

Introducing MyLiveChat – the ultimate solution to convert website visitors into loyal customers. Our platform offers a personalized and fast messaging experience, allowing businesses to engage with their clients in real-time with a human touch. With tools like a floating chat button, proactive ...

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Free Trial·

Starts from $15/Month, also offers free forever plan

What buyers evaluate in Live Chat Software
Integration capabilities with CRM, marketing, and analytics platforms to unify customer data
Automation features including AI-powered chatbots and proactive messaging to increase engagement
Multi-channel support enabling chat across websites, social media, SMS, and email for comprehensive customer reach

8.8

SpotScore

HappyFox Chat - Live Chat Software

HappyFox Chat

Efficiently connect and convert with HappyFox Chat.

Best for: SMB teams · Mid-market

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What is HappyFox Chat?

Introducing HappyFox Chat - the ultimate live chat software for enhancing lead generation. With its powerful features, this tool allows you to initiate customer conversations and address complaints in a more efficient and effective manner. It also offers live chat integration with various ...

Read more about HappyFox Chat
Free Trial·

Starts from $29/Month

8.8

SpotScore

Chatra - Live Chat Software

Chatra

Effortlessly connect with customers in real time.

Best for: SMB teams · Mid-market · Enterprise

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What is Chatra?

Introducing Chatra, the ultimate live chat solution that streamlines conversations and makes customer communication effortless. With advanced features like Intelligent Chat Distribution and saved conversations, you can provide a personalized touch to your interactions with customers. Never keep ...

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Free Trial·

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

8.7

SpotScore

Helpwise - Live Chat Software

Helpwise

Efficient customer support, simplified.

Best for: SMB teams · Mid-market · Enterprise

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What is Helpwise?

Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote technical support and sales teams and safely track customer conversations with shared inbox, help center and live ...

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Free Trial·

Starts from $83.25/Month when Billed Yearly, also offers free forever plan

8.7

SpotScore

FocalScope - Live Chat Software

FocalScope

Boost customer engagement and satisfaction with FocalScope.

Best for: SMB teams · Mid-market

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What is FocalScope?

FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also offers canned responses for ...

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Free Trial·

Starts from $9/Month, also offers free forever plan

8.6

SpotScore

LiveCaller - Live Chat Software

LiveCaller

Transform website traffic into sales with LiveCaller.

Best for: SMB teams · Mid-market · Enterprise

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What is LiveCaller?

LiveCaller is the ultimate solution for managing all your calling needs. With a wide range of tools and features, LiveCaller offers optimal call creation, quicker response times, and increased sales success for your team. Its comprehensive call monitoring and callback software provides the ...

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Free Trial·

Starts from $12.60/Month when Billed Yearly

8.6

SpotScore

ChatGen - Live Chat Software

ChatGen

Streamline customer support and boost conversions.

Best for: SMB teams · Mid-market · Enterprise

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What is ChatGen?

. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With ...

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Free Trial·

Starts from $79/Month when Billed Yearly

8.6

SpotScore

Subiz - Live Chat Software

Subiz

Elevate your customer care game with Subiz.

Best for: SMB teams · Mid-market · Enterprise

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What is Subiz?

Introducing Subiz, the ultimate solution for capturing leads from your website visitors. This innovative sales tool allows users to attract and engage their audience, while seamlessly collecting important lead information. With Subiz, users can automate welcome messages, assign conversations to ...

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Free Trial·

Starts from $9.59/Month, also offers free forever plan

8.5

SpotScore

Hippo - Live Chat Software

Hippo

Streamline communication, boost sales.

Best for: SMB teams · Mid-market · Enterprise

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What is Hippo?

Hippo is a cutting-edge conversational tool that simplifies B2C communication for businesses. It enables real-time chat and smooth interaction with customers, resulting in increased sales. The platform allows businesses to provide top-notch customer service while keeping them engaged with live ...

Read more about Hippo
Free Trial·

Starts from $17/Month when Billed Yearly

8.5

SpotScore

Whisbi - Live Chat Software

Whisbi

Boost your sales with Whisbi - Your ultimate sales solution.

Best for: SMB teams · Mid-market · Enterprise

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What is Whisbi?

Whisbi is a powerful marketing platform that enables users to boost their sales without increasing their website traffic. By enhancing the quality of online leads, this cloud software offers features like conversational sales assistants, converter, and accelerator. It is designed to comply with ...

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Free Trial

8.5

SpotScore

Closer - Live Chat Software

Closer

Effortlessly connect and grow your business.

Best for: SMB teams · Mid-market · Enterprise

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What is Closer?

Introducing Closer, a conversational platform that simplifies business communication. This all-in-one tool provides text chat, audio and video calls, presentation mode, co-browsing, and rich messaging, making it easier to connect with potential customers. Its advanced routing ensures important ...

Read more about Closer
Free Trial·

Closer offers custom pricing plan

8.5

SpotScore

NinChat - Live Chat Software

NinChat

Seamless chat solution for secure and efficient business communication.

Best for: SMB teams · Mid-market · Enterprise

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What is NinChat?

Introducing NinChat - the ultimate chat solution for businesses. With a focus on secure communication, customizable features, and multi-device compatibility, NinChat helps businesses enhance their customer service experience. Easily embed the chat on your website, mobile site, apps, or Facebook ...

Read more about NinChat
Free Trial·

NinChat offers custom pricing plan

8.5

SpotScore

Lime Talk - Live Chat Software

Lime Talk

Transform visitors into customers with Lime Talk.

Best for: SMB teams · Mid-market · Enterprise

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What is Lime Talk?

Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platform allows you to monitor and analyze customer interest, quickly respond to ...

Read more about Lime Talk
Free Trial·

Starts from $6/Month

8.5

SpotScore

Messagely - Live Chat Software

Messagely

Streamline support communication and improve customer satisfaction.

Best for: SMB teams · Mid-market · Enterprise

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What is Messagely?

Messagely is a web-based help desk software system designed specifically to handle customer and technical support needs. Messagely offers the ability to store, manage and access all of the conversations, tickets and other communications 24/7. Discussions and messages are searchable across the ...

Read more about Messagely
Free Trial·

Starts from $29/Month

8.4

SpotScore

Social Intents - Live Chat Software

Social Intents

Engage, convert, and grow with Social Intents.

Best for: SMB teams · Mid-market · Enterprise

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What is Social Intents?

Live Chat Tool for Slack and Microsoft Teams. Boost website conversions and provide exceptional customer service with Social Intents. Seamlessly communicate with website visitors in real-time through popular web-based chat consoles. Utilize advanced popups and overlays to keep visitors engaged ...

Read more about Social Intents
Free Trial·

Starts from $19/Month when Billed Yearly

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].