Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Live Chat Software
Intercom, LiveChat, and tawk.to lead the live chat software category. Intercom shines with a SpotScore of 9.8/10 and a substantial 2,278 ratings, indicating strong user satisfaction and reliability. LiveChat matches Intercom's SpotScore and offers flexible pricing options, including a free trial, appealing to those seeking to test before committing. Tawk.to, while having fewer ratings, maintains a high SpotScore of 9.7/10, demonstrating consistent performance.
Live chat software facilitates real-time customer communication and support, primarily purchased by customer service teams in tech startups and mid-sized enterprises looking to enhance user engagement and satisfaction.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for tech startups — LiveChat
- Best for consistent performance — tawk.to
- Best free option — Crisp
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products highlighting third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Showing 21-40 out of 66
8.9
Spot Score

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What is Chaport?
Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can effortlessly respond to queries, boost sales, and remain connected even when offline through email ...
Read more about ChaportStarts from $15/User/Month when Billed Yearly, also offers free forever plan
8.9
Spot Score

ProProfs Chat
Streamline chat support and increase customer engagement.
Best for: SMB teams · Mid-market · Enterprise
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What is ProProfs Chat?
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ...
Read more about ProProfs ChatStarts from $10/User/Month when Billed Yearly
8.9
Spot Score

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What is Paldesk?
The Paldesk was designed with simplicity in mind. It is a cloud-based Help Desk software for small teams that helps to manage, improve and track customer support tickets easily. The intuitive user interface allows to answer all questions using fixed responses, which are automatically routed to ...
Read more about PaldeskStarts from $9/User/Month when Billed Yearly

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8.8
Spot Score

Callbell
Elevate your customer support game with Callbell.
Best for: SMB teams · Mid-market · Enterprise
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What is Callbell?
Callbell is a support management platform that empowers companies to provide exceptional customer assistance through their preferred communication channels such as Messenger, WhatsApp, Telegram, and Instagram. Users can collaborate internally to cater to customer needs effectively, while ...
Read more about CallbellCallbell offers custom pricing plan
8.8
Spot Score

WhosOn
Build strong connections with customers through advanced chat technology.
Best for: SMB teams · Mid-market · Enterprise
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What is WhosOn?
WhosOn is an intelligent live chat software that prioritizes user satisfaction for your business through proactive tracking, chatting, and engaging methods. By welcoming visitors with targeted messages and offering personalized services, WhosOn helps build a strong connection with customers. ...
Read more about WhosOnStarts from $33/User/Month
8.8
Spot Score

MyLiveChat
Convert visitors into loyal customers with MyLiveChat.
Best for: SMB teams · Mid-market · Enterprise
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What is MyLiveChat?
Introducing MyLiveChat – the ultimate solution to convert website visitors into loyal customers. Our platform offers a personalized and fast messaging experience, allowing businesses to engage with their clients in real-time with a human touch. With tools like a floating chat button, proactive ...
Read more about MyLiveChatStarts from $15/Month, also offers free forever plan
8.8
Spot Score

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What is HappyFox Chat?
Introducing HappyFox Chat - the ultimate live chat software for enhancing lead generation. With its powerful features, this tool allows you to initiate customer conversations and address complaints in a more efficient and effective manner. It also offers live chat integration with various ...
Read more about HappyFox ChatStarts from $29/Month
8.8
Spot Score

Chatra
Effortlessly connect with customers in real time.
Best for: SMB teams · Mid-market · Enterprise
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What is Chatra?
Introducing Chatra, the ultimate live chat solution that streamlines conversations and makes customer communication effortless. With advanced features like Intelligent Chat Distribution and saved conversations, you can provide a personalized touch to your interactions with customers. Never keep ...
Read more about ChatraStarts from $15/User/Month when Billed Yearly, also offers free forever plan
8.7
Spot Score

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What is Helpwise?
Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote technical support and sales teams and safely track customer conversations with shared inbox, help center and live ...
Read more about HelpwiseStarts from $83.25/Month when Billed Yearly, also offers free forever plan
8.7
Spot Score

FocalScope
Boost customer engagement and satisfaction with FocalScope.
Best for: SMB teams · Mid-market
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What is FocalScope?
FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also offers canned responses for ...
Read more about FocalScopeStarts from $9/Month, also offers free forever plan
8.6
Spot Score
LiveCaller
Transform website traffic into sales with LiveCaller.
Best for: SMB teams · Mid-market · Enterprise
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What is LiveCaller?
LiveCaller is the ultimate solution for managing all your calling needs. With a wide range of tools and features, LiveCaller offers optimal call creation, quicker response times, and increased sales success for your team. Its comprehensive call monitoring and callback software provides the ...
Read more about LiveCallerStarts from $12.60/Month when Billed Yearly
8.6
Spot Score

ChatGen
Streamline customer support and boost conversions.
Best for: SMB teams · Mid-market · Enterprise
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What is ChatGen?
. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With ...
Read more about ChatGenStarts from $79/Month when Billed Yearly
8.6
Spot Score

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What is Subiz?
Introducing Subiz, the ultimate solution for capturing leads from your website visitors. This innovative sales tool allows users to attract and engage their audience, while seamlessly collecting important lead information. With Subiz, users can automate welcome messages, assign conversations to ...
Read more about SubizStarts from $9.59/Month, also offers free forever plan
8.5
Spot Score
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What is Hippo?
Hippo is a cutting-edge conversational tool that simplifies B2C communication for businesses. It enables real-time chat and smooth interaction with customers, resulting in increased sales. The platform allows businesses to provide top-notch customer service while keeping them engaged with live ...
Read more about HippoStarts from $17/Month when Billed Yearly
8.5
Spot Score

Whisbi
Boost your sales with Whisbi - Your ultimate sales solution.
Best for: SMB teams · Mid-market · Enterprise
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What is Whisbi?
Whisbi is a powerful marketing platform that enables users to boost their sales without increasing their website traffic. By enhancing the quality of online leads, this cloud software offers features like conversational sales assistants, converter, and accelerator. It is designed to comply with ...
Read more about Whisbi8.5
Spot Score

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What is Closer?
Introducing Closer, a conversational platform that simplifies business communication. This all-in-one tool provides text chat, audio and video calls, presentation mode, co-browsing, and rich messaging, making it easier to connect with potential customers. Its advanced routing ensures important ...
Read more about CloserCloser offers custom pricing plan
8.5
Spot Score

NinChat
Seamless chat solution for secure and efficient business communication.
Best for: SMB teams · Mid-market · Enterprise
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What is NinChat?
Introducing NinChat - the ultimate chat solution for businesses. With a focus on secure communication, customizable features, and multi-device compatibility, NinChat helps businesses enhance their customer service experience. Easily embed the chat on your website, mobile site, apps, or Facebook ...
Read more about NinChatNinChat offers custom pricing plan
8.5
Spot Score

Lime Talk
Transform visitors into customers with Lime Talk.
Best for: SMB teams · Mid-market · Enterprise
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What is Lime Talk?
Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platform allows you to monitor and analyze customer interest, quickly respond to ...
Read more about Lime TalkStarts from $6/Month
8.5
Spot Score

Messagely
Streamline support communication and improve customer satisfaction.
Best for: SMB teams · Mid-market · Enterprise
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What is Messagely?
Messagely is a web-based help desk software system designed specifically to handle customer and technical support needs. Messagely offers the ability to store, manage and access all of the conversations, tickets and other communications 24/7. Discussions and messages are searchable across the ...
Read more about MessagelyStarts from $29/Month
8.4
Spot Score

Social Intents
Engage, convert, and grow with Social Intents.
Best for: SMB teams · Mid-market · Enterprise
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What is Social Intents?
Live Chat Tool for Slack and Microsoft Teams. Boost website conversions and provide exceptional customer service with Social Intents. Seamlessly communicate with website visitors in real-time through popular web-based chat consoles. Utilize advanced popups and overlays to keep visitors engaged ...
Read more about Social IntentsStarts from $19/Month when Billed Yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].







