8.8
Spot Score
MyLiveChat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
Starts from $15 / Month, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is MyLiveChat?
Introducing MyLiveChat – the ultimate solution to convert website visitors into loyal customers. Our platform offers a personalized and fast messaging experience, allowing businesses to engage with their clients in real-time with a human touch. With tools like a floating chat button, proactive support features, and unlimited chats for no additional costs, providing efficient assistance to your customers has never been easier. Plus, you can monitor, transfer, and report chats, as well as customize features like agent greetings and company logos. Choose from various pricing options to suit your needs. Experience the power of MyLiveChat – your customers will thank you.
Pricing
Starts from $15 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
MyLiveChat Screenshots
MyLiveChat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider MyLiveChat
- Team types
- Large Enterprises, Medium Business
Why teams choose MyLiveChat
Fast messaging enhances customer engagement
Unlimited chats provide flexibility for businesses
Proactive support features improve customer satisfaction
Is MyLiveChat right for you?
What buyers should know before shortlisting MyLiveChat
MyLiveChat provides a fast and efficient messaging experience that helps convert visitors into loyal customers. Its proactive support features and unlimited chat capabilities make it a strong contender in the live chat software market.
MyLiveChat pros and cons
- MyLiveChat pros
Fast messaging enhances customer engagement
Unlimited chats provide flexibility for businesses
Proactive support features improve customer satisfaction
- MyLiveChat cons
Limited integrations may hinder functionality
User interface complexity may deter new users
Ready to try it?
Get started with MyLiveChat
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare MyLiveChat side-by-side with top Live Chat Software alternatives.
What is the pricing of MyLiveChat?
MyLiveChat Pricing Plans
Free Plan
1 Seat
Unlimited Agents
Unlimited Depts
Unlimited Websites
Unlimited Chats
Show more +
Starter Plan
$15
/Month
Includes features of Free plan, plus
White Label
Email Reports
Basic Plan
$29
/Month
2 Seats
5 Year Chat History
Includes features of Starter plan
Corporate Plan
$59
/Month
5 Seats
Includes features of Basic Plan
MyLiveChat reviews and ratings
Buyer sentiment
Buyer sentiment is cautious across 6 reviews, with several recurring concerns in feedback.
What buyers like
- Fast messaging experience
- Unlimited chats
- Proactive support features
Common complaints
- Limited integrations
- User interface can be complex
- Analytics features need improvement
What users are saying
NH
Niki Hale
08/06/19
No Training or Support, Rude Customer Service
If I could give this company zero stars, I would. We have new team members that need training on the platform, and they've told us that they do not ...
Read more
M
Mona
08/05/18
This is a rubbish software
This is a rubbish software. DO NOT WASTE YOUR TIME!
OC
Online Corner Store
04/02/18
Love this chat software add-on
Love this chat software add-on. I have had no problems that others are describing and it was easy to install ... I use it during business hours ...
Read more
C
Charles
09/08/17
Zero stars anyone
Zero stars anyone? I tried multiple times to get through to a person at multiple times though out the day and got absolutely no response. Waited as ...
Read more
M
Mara
01/06/16
Unstable
In the middle of chat sessions with customers, we would get messages like " MyLiveChat has stopped working" or "Connection to the chat server failed. ...
Read more
N
Nathaniel
05/13/15
I love this for my small business
The software is easy to use. I combine it with the google analytics map. It allows me to connect with my customers immediately and get sales that I'd ...
Read more
- See if MyLiveChat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of MyLiveChat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
MyLiveChat security and data handling
Key compliance certifications and security features for IT and security teams evaluating MyLiveChat.
Certifications
Developer & data
Alternatives to MyLiveChat
MyLiveChat Support Options
Frequently Asked Questions About MyLiveChat
Common questions buyers ask before choosing MyLiveChat.
MyLiveChat is a Live Chat Software. MyLiveChat offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form and many more functionalities.
Buyers commonly note the following limitations of MyLiveChat: Limited integrations may hinder functionality; User interface complexity may deter new users; Analytics features could be more comprehensive.
Some top alternatives to MyLiveChat includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp and Let's Connect.
MyLiveChat offers Free Trial, Freemium, Subscription pricing models
The starting price of MyLiveChat is $15/Month
Free buyer scorecard
Evaluate MyLiveChat with the live chat software buyer scorecard
A weighted live chat software scorecard to assess MyLiveChat objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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Ready to try it?
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Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].