9.2
Spot Score
Userlike Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPRStarts from $90 / Month when Billed Yearly, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Userlike
Userlike is a live chat software primarily used by customer service agents and support managers in small to medium businesses. With a rating of 4.6 out of 5 from 444 reviews, it is broadly validated, indicating strong user satisfaction across its customer base.
The software's simple and effective UI is praised for its ease of implementation, making it accessible for teams looking to enhance their customer interaction capabilities. Additionally, the quick setup process and memory retention of conversations are highlighted as valuable features for improving customer service. However, newcomers may find the initial complexity of activating and utilizing all features a bit challenging, which can be overwhelming due to the richness of options available.
Quick facts about Userlike
What is Userlike?
Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features like custom chat behavior, inbuilt chat panel, and custom design templates to enhance customer interactions. With its unique data privacy options and analytics functionality, Userlike guarantees secure customer information and the ability to track crucial KPIs. Stay connected with customers and provide exceptional service through various mobile devices, while the built-in chatbot efficiently streamlines tasks for support teams through slack or email. Elevate your business's success and customer loyalty with Userlike's diverse pricing options.
Pricing
Starts from $90 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Userlike Screenshots
Userlike was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Userlike
- Use cases
- Customer support teams, E-commerce businesses, SaaS companies
- Team types
- Customer service agents, Support managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Userlike
User-friendly and effective UI with easy implementation
Quick and efficient setup with a wide range of features
Good conversation memory retention for improved customer service
Is Userlike right for you?
Best for SMBs needing integrated website and mobile messaging chat support.
Choose Userlike if
- You want seamless integration of website chat with WhatsApp and Messenger.
- Your team requires good conversation memory for improved customer service.
- You need a flexible, feature-rich platform with strong customer support responsiveness.
Consider alternatives if
- Your company demands extensive UI customization beyond provided templates.
- You prefer a very simple chat tool without advanced features or complexity.
What buyers should know before shortlisting Userlike
Userlike stands out for its user-friendly interface, making it easy to implement and navigate. Customers appreciate its array of features, especially the AI functionalities that streamline interactions.
The tool's ability to store conversations is noted as valuable for customer service operations. While some users find the learning curve steep initially, the platform's extensive features compensate for this hurdle.
Moreover, Userlike's support system receives praise for its efficiency and responsiveness. Clients benefit from the diverse integrations, such as WhatsApp and Messenger, enabling seamless communication channels.
The platform's customization options help tailor the user experience, contributing to better customer engagement. Despite minor drawbacks like pricing concerns and the desire for more mobile app features, Userlike's overall performance in enhancing customer communication and lead generation is commendable.
Userlike pros and cons
- Userlike pros
User-friendly and effective UI with easy implementation
Quick and efficient setup with a wide range of features
Good conversation memory retention for improved customer service
- Userlike cons
Initial complexity for newcomers to activate and use all features
Some users find the richness of options overwhelming
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What is the pricing of Userlike?
Userlike Pricing Plans
Free
1 Widget
1 Seat
All the core features
Unlimited conversations
Unlimited contacts
Show more +
Team
4 Widgets
4 Seats
1 Channel
All the core features
Unlimited conversations
Show more +
Corporate
10 Widgets
10 Seats
3 Channels
All the core features
Unlimited conversations
Show more +
Business
20 Widgets
20 Seats
5 Channels
All the core features
Unlimited conversations
Show more +
Userlike reviews and ratings
Buyer sentiment
Overall positive sentiment highlighting ease of use, feature richness, and strong customer support, tempered by some initial learning curve and customization limitations.
What buyers like
- Ease of use
- Feature richness
- Customer support responsiveness
Common complaints
- Initial complexity
- Limited customization
What users are saying
NP
Nello P
12/07/23
"AI Power and Ease of Use"
What do you like best about Userlike? The UI is simple yet effective, it has many useful features and it is easy to implement it in our operations. ...
Read more
RR
Randy R
12/05/23
"I did research for my client that was building a new website and Userlike floated to the top."
What do you like best about Userlike? I was totally impressed with how quickly and efficiently I was up and running. Then I noticed how many features ...
Read more
AU
Anonymous User
12/04/23
"Indispensabile nel mercato di oggi"
What do you like best about Userlike? Il fatto che tiene in memoria le conversazioni What do you dislike about Userlike? Forse un po complicato ...
Read more
AU
Anonymous User
12/04/23
"Indispensabile nel mercato di oggi"
What do you like best about Userlike? Il fatto che tiene in memoria le conversazioni What do you dislike about Userlike? Forse un po complicato ...
Read more
AU
Anonymous User
10/01/23
"Interesting Product"
What do you like best about Userlike? Packed with interesting features. Will need more time to explore What do you dislike about Userlike? Short trial ...
Read more
AU
Anonymous User
10/01/23
"Interesting Product"
What do you like best about Userlike? Packed with interesting features. Will need more time to explore What do you dislike about Userlike? Short trial ...
Read more
- See if Userlike fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Userlike?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Userlike security and data handling
Key compliance certifications and security features for IT and security teams evaluating Userlike.
Certifications
Security features
Developer & data
Alternatives to Userlike
Userlike Support Options
Frequently Asked Questions About Userlike
Common questions buyers ask before choosing Userlike.
Userlike is a Live Chat Software. Userlike offers Visitor Targeting, Transfers, Shortcut Messages, Offline Form, Knowledge Database and many more functionalities.
Userlike is a strong fit if: You want seamless integration of website chat with WhatsApp and Messenger.; Your team requires good conversation memory for improved customer service.. Consider alternatives if: Your company demands extensive UI customization beyond provided templates.; You prefer a very simple chat tool without advanced features or complexity..
Buyers commonly note the following limitations of Userlike: Initial complexity for newcomers to activate and use all features; Some users find the richness of options overwhelming; Limited customization options in certain areas like background templates.
Some top alternatives to Userlike includes ZoomInfo Chat, LiveAgent, LiveChat, DeskMoz and ChatAndBot.
Userlike offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Userlike is $90/Month when Billed Yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].