9.2
SpotScore
Userlike Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPRStarts from $90 / Month when Billed Yearly, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Userlike
Userlike at 4.6/5 from 444 reviews and SpotScore 9.2 serves customer service agents and support managers at small to medium businesses who need live chat integrated with their existing workflows. The platform's straightforward interface reduces implementation time, and conversation memory allows teams to maintain context across interactions. New users may encounter a learning curve when configuring advanced features, though the core chat functionality remains accessible.
Live chat software enables businesses to communicate with website visitors in real time, replacing email-based support workflows and reducing first-response time. Teams typically measure success by tracking chat volume handled, customer satisfaction scores, and support ticket deflection rates.
Quick picks:
What is Userlike?
Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features like custom chat behavior, inbuilt chat panel, and custom design templates to enhance customer interactions. With its unique data privacy options and analytics functionality, Userlike guarantees secure customer information and the ability to track crucial KPIs. Stay connected with customers and provide exceptional service through various mobile devices, while the built-in chatbot efficiently streamlines tasks for support teams through slack or email. Elevate your business's success and customer loyalty with Userlike's diverse pricing options.
Pricing
Starts from $90 / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Userlike Screenshots
Userlike was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Userlike
- Use cases
- Customer support teams, E-commerce businesses, SaaS companies
- Team types
- Customer service agents, Support managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Userlike
User-friendly and effective UI with easy implementation
Quick and efficient setup with a wide range of features
Good conversation memory retention for improved customer service
Is Userlike right for you?
Best for SMBs needing integrated website and mobile messaging chat support.
Choose Userlike if
- You want seamless integration of website chat with WhatsApp and Messenger.
- Your team requires good conversation memory for improved customer service.
- You need a flexible, feature-rich platform with strong customer support responsiveness.
Consider alternatives if
- Your company demands extensive UI customization beyond provided templates.
- You prefer a very simple chat tool without advanced features or complexity.
What buyers should know before shortlisting Userlike
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues.
Verify in your demo that conversation history exports match your compliance requirements; some users report gaps when pulling data older than 90 days. Integration coverage is broad (WhatsApp, Messenger, Instagram, Slack, Salesforce) but check whether your specific CRM or ticketing system is on the roadmap—native connectors exist for major platforms, but custom API work may be needed for niche tools.
Mobile app functionality lags the web version; if your team handles tickets primarily from phones, test this thoroughly before committing. Pricing scales with conversation volume and agent seats.
Request a detailed breakdown during trials—some customers report surprise costs when adding custom fields or increasing data retention beyond 12 months. The support team responds within 24 hours for most issues, but escalations to product specialists can take 3–5 business days.
Confirm whether your contract includes priority support before signing.
Userlike pros and cons
- Userlike pros
User-friendly and effective UI with easy implementation
Quick and efficient setup with a wide range of features
Good conversation memory retention for improved customer service
- Userlike cons
Initial complexity for newcomers to activate and use all features
Some users find the richness of options overwhelming
Ready to try it?
Get started with Userlike
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Userlike side-by-side with top Live Chat Software alternatives.
What is the pricing of Userlike?
Userlike Pricing Plans
Free
1 Widget
1 Seat
All the core features
Unlimited conversations
Unlimited contacts
Show more +
Team
4 Widgets
4 Seats
1 Channel
All the core features
Unlimited conversations
Show more +
Corporate
10 Widgets
10 Seats
3 Channels
All the core features
Unlimited conversations
Show more +
Business
20 Widgets
20 Seats
5 Channels
All the core features
Unlimited conversations
Show more +
Weighing your options?
Not sure if Userlike fits your budget?
Userlike reviews and ratings
Buyer sentiment
Overall positive sentiment highlighting ease of use, feature richness, and strong customer support, tempered by some initial learning curve and customization limitations.
What buyers like
- Ease of use
- Feature richness
- Customer support responsiveness
Common complaints
- Initial complexity
- Limited customization
Are you using Userlike?
- See if Userlike fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Userlike?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Userlike security and data handling
Key compliance certifications and security features for IT and security teams evaluating Userlike.
Certifications
Security features
Developer & data
Alternatives to Userlike
Userlike Support Options
Frequently Asked Questions About Userlike
Common questions buyers ask before choosing Userlike.
Userlike is a Live Chat Software. Userlike offers Visitor Targeting, Transfers, Shortcut Messages, Offline Form, Knowledge Database and many more functionalities.
Userlike is a strong fit if: You want seamless integration of website chat with WhatsApp and Messenger.; Your team requires good conversation memory for improved customer service.. Consider alternatives if: Your company demands extensive UI customization beyond provided templates.; You prefer a very simple chat tool without advanced features or complexity..
Buyers commonly note the following limitations of Userlike: Initial complexity for newcomers to activate and use all features; Some users find the richness of options overwhelming; Limited customization options in certain areas like background templates.
Some top alternatives to Userlike includes ZoomInfo Chat, LiveAgent, LiveChat, DeskMoz and ChatAndBot.
Userlike offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Userlike is $90/Month when Billed Yearly
Free buyer scorecard
Evaluate Userlike with the live chat software buyer scorecard
A weighted live chat software scorecard to assess Userlike objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Ready to try it?
Get started with Userlike
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].