9.7
Spot Score
Crisp Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market
Free Trial & Free Plan Available
GDPRStarts from $25 / User / Month, also offers free forever plan
Rakuten
Mailjet
AirfranceTrusted by many companies including Rakuten
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Crisp
Crisp is a live chat software primarily used by customer support agents and sales teams in small to medium-sized businesses. With a rating of 4.3 out of 5 from 144 reviews, it is broadly validated, indicating a strong user satisfaction across its user base.
Crisp excels with its responsive customer support and rich feature set, making it a reliable choice for teams needing smooth integration with various tools. Its intuitive interface ensures accessibility across different communication channels, enhancing user experience. However, some users report navigation complexities, which could pose challenges for those unfamiliar with its options.
Quick facts about Crisp
What is Crisp?
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a visual of your customer's screen, Crisp makes interacting with visitors more fun and efficient. Its Customer Intelligence Platform keeps all your leads' information and conversations in one place, making it easier to manage. Plus, Crisp even allows your agents to connect with visitors through video calls. And the best part? Our basic plan is free forever, with the option to upgrade for more advanced features. Join the thousands of satisfied customers who are using Crisp to take their
Pricing
Starts from $25 / User / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
GDPRSingle Sign-On (SSO)
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Crisp Software Demo
Crisp was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Crisp
- Use cases
- Small and medium-sized businesses, Customer support teams, E-commerce websites
- Team types
- Customer support agents, Sales teams
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Crisp
Responsive and helpful customer support team
Rich features with seamless integration and continuous updates
Easy to use with an intuitive interface across multiple communication channels
Is Crisp right for you?
Best live chat for SMBs needing easy, feature-rich customer support.
Choose Crisp if
- You run a small to medium business with 1-500 employees.
- You want a simple, intuitive interface with multi-channel communication.
- You value unique features like Magic Browse for visual customer insights.
Consider alternatives if
- Your enterprise requires extensive chatbox visual customization options.
- You need advanced email marketing tools such as A/B testing and scheduling.
What buyers should know before shortlisting Crisp
Crisp. chat is a customer support platform built around live chat, chatbots, and operator assignment.
Before shortlisting, verify that its analytics dashboard meets your reporting needs—users consistently flag limited visibility into conversation metrics and agent performance data as a gap compared to competitors like Zendesk or Intercom. Test the mobile app and chatbot builder in a demo, as some users report occasional bugs in these areas that may affect your team's workflow.
Integration is straightforward for common tools (Slack, Zapier, webhooks), but confirm compatibility with your existing stack before committing. Pricing scales with agents and conversation volume, so clarify overage costs during your trial.
The platform's strength is ease of setup and use—most teams go live within days—but this simplicity comes with trade-offs: customization options are limited compared to enterprise platforms, and you cannot self-host. If your support team needs deep customization, advanced routing rules, or on-premise deployment, Crisp.
chat will feel restrictive. The customer support team is responsive, which helps offset feature gaps during implementation.
Crisp pros and cons
- Crisp pros
Responsive and helpful customer support team
Rich features with seamless integration and continuous updates
Easy to use with an intuitive interface across multiple communication channels
- Crisp cons
Navigation complexities due to multiple options
Limited visual customization of chatbox elements
Ready to try it?
Get started with Crisp
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Crisp side-by-side with top Live Chat Software alternatives.
What is the pricing of Crisp?
Crisp Pricing Plans
Crisp reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use, strong customer support, and rich feature set, tempered by some navigation and customization limitations.
What buyers like
- Ease of use
- Customer support responsiveness
- Feature richness and integrations
Common complaints
- Navigation complexity
- Limited customization options
What users are saying
SB
Stan Busk Maxprog
05/03/24
Plugins twice as expensive as the product itself
How can the Ticket Center plugin be twice as expensive as the Crisp Unlimited plan? A fully featured helpdesk ticketing system can't be more than $50. ...
Read more
SB
Stan Busk Maxprog
05/03/24
Plugins twice as expensive as the product itself
How can the Ticket Center plugin be twice as expensive as the Crisp Unlimited plan? A fully featured helpdesk ticketing system can't be more than $50. ...
Read more
MD
Mat D
01/04/24
"Best customer support tool"
What do you like best about Crisp? It's simple to use, really effective, I like the conversation style (and not ticketing system) and we have ...
Read more
AA
Aaron Artille
12/30/23
Great UX. Company has your back.
I couldn't afford the product this month for my non-profit, and I couldn't really afford it last month either. Last month, I asked if I could please ...
Read more
AU
Anonymous User
12/12/23
"What a customer experience"
What do you like best about Crisp? Easy to integrate with others tools A+ customer client Startup discount What do you dislike about Crisp? Nothing ...
Read more
OL
Onne Larisa Lelie
11/26/23
Very good support
I am thoroughly impressed with Crisp.chat's customer support team for their prompt and ethical conduct. I highly recommend Crisp.chat to any reputable ...
Read more
- See if Crisp fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Crisp?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Crisp security and data handling
Key compliance certifications and security features for IT and security teams evaluating Crisp.
Certifications
Security features
Developer & data
Alternatives to Crisp
Crisp Customers
Rakuten
Mailjet
Airfrance
Crisp Support Options
Frequently Asked Questions About Crisp
Common questions buyers ask before choosing Crisp.
Crisp is a Live Chat Software. Crisp offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Persistent Chat and many more functionalities.
Crisp is a strong fit if: You run a small to medium business with 1-500 employees.; You want a simple, intuitive interface with multi-channel communication.. Consider alternatives if: Your enterprise requires extensive chatbox visual customization options.; You need advanced email marketing tools such as A/B testing and scheduling..
Buyers commonly note the following limitations of Crisp: Navigation complexities due to multiple options; Limited visual customization of chatbox elements; Feature inconsistencies between desktop and mobile apps.
Some top alternatives to Crisp includes ZoomInfo Chat, LiveChat, LiveEngage, Pure Chat and Let's Connect.
Crisp offers Free Trial, Freemium, Subscription pricing models
The starting price of Crisp is $25/User/Month
Free buyer scorecard
Evaluate Crisp with the live chat software buyer scorecard
A weighted live chat software scorecard to assess Crisp objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Ready to try it?
Get started with Crisp
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
