Spot Score

Freshdesk Messaging (Formerly Freshchat)

Effortless customer service for the digital world.

4.4

(263)

Save to Favourites

Add to compare

Request a Quote

Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is Freshdesk Messaging (Formerly Freshchat)?

Affiliate Disclosure

Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter Conversations and Self-service options, customers can easily resolve queries on first and third party platforms. Engage your customers with the best-in-class AI chatbots, available in 33+ languages to cater to global users. Gain valuable insights and improve productivity with real-time reports, all while automating business workflows. Experience the power of customized messaging in your preferred language with Freshdesk Messaging.

Pricing

Free Trial available

Customer Type

Freelancers
Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Freshdesk Messaging (Formerly Freshchat) software demo

Do you work for Freshdesk Messaging (Formerly Freshchat)? Take Control of this page. Click here

Freshdesk Messaging (Formerly Freshchat) was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Freshdesk Messaging (Formerly Freshchat) Features

Show Feature Explanation

Features Score:

Freshdesk Messaging (Formerly Freshchat) Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Freshdesk Messaging (Formerly Freshchat) Pricing

Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (Subscription )

Claim a Free Trial

Screenshots of the Freshdesk Messaging (Formerly Freshchat) Pricing Page

Disclaimer: Pricing information for Freshdesk Messaging (Formerly Freshchat) is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Freshdesk Messaging (Formerly Freshchat)

Free Freshdesk Messaging (Formerly Freshchat) Alternatives

Recommended

ZoomInfo Chat

Transform your website chats into ...

8.2

Visit website Compare Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat

ClickDesk

Seamlessly serve your customers ...

9.1

Very Good

Compare Freshdesk Messaging (Formerly Freshchat) vs ClickDesk

LiveAgent

Connect with your customers on all ...

9.8

Excellent

Compare Freshdesk Messaging (Formerly Freshchat) vs LiveAgent

LiveChat

Streamline customer support and ...

9.8

Very Good

Compare Freshdesk Messaging (Formerly Freshchat) vs LiveChat

Tidio Chat

Streamlined communication for ...

9.1

Compare Freshdesk Messaging (Formerly Freshchat) vs Tidio Chat

DeskMoz

Engage, convert, and grow with DeskMoz.

8.2

Excellent

Compare Freshdesk Messaging (Formerly Freshchat) vs DeskMoz

Zendesk Chat

Boost customer engagement with ...

9.0

Compare Freshdesk Messaging (Formerly Freshchat) vs Zendesk Chat

Intercom

Boost your sales, keep your ...

9.8

Very Good

Compare Freshdesk Messaging (Formerly Freshchat) vs Intercom

Comm100 Live Chat

Maximize customer satisfaction with ...

9.3

Very Good

Compare Freshdesk Messaging (Formerly Freshchat) vs Comm100 Live Chat

Smartchat

Connect, convert and grow your ...

8.3

Compare Freshdesk Messaging (Formerly Freshchat) vs Smartchat

Tiledesk

Boost your support capacity with AI ...

7.7

Compare Freshdesk Messaging (Formerly Freshchat) vs Tiledesk

View all Freshdesk Messaging (Formerly Freshchat) alternatives

Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings

4.4

Very Good

Based on 263 ratings & 630 reviews

Rating Distribution

Excellent

(329)

Very Good

(289)

Good

(3)

Poor

(3)

Terible

(6)

Expert's Review

Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more

Freshdesk Messaging (Formerly Freshchat) pros and cons

Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for seamless customer interactions and relationship management.
Combines live chat functionality with AI bot support and self-service solutions for scalable support.
Supports omnichannel communication and real-time assistance for enhanced customer experience.

Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.
Richness of features and customizations might be complex for new users without adequate support or guidance.

User Review

Azra N

06/19/24

5 out of 5

"Easy to use"

What do you like best about FreshChat? very convenient to use and easy to access What do you dislike about FreshChat?

Azra N

06/19/24

5 out of 5

"Easy to use"

What do you like best about FreshChat? very convenient to use and easy to access What do you dislike about FreshChat?

Ace N

05/22/24

5 out of 5

"Freshchat Review"

What do you like best about FreshChat? -Direcly integrated with CRM -Easy to use

Ace N

05/22/24

5 out of 5

"Freshchat Review"

What do you like best about FreshChat? -Direcly integrated with CRM -Easy to use

View all Reviews

Freshdesk Messaging (Formerly Freshchat) Support

Contact

+1 650 513 0514

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Mateo, CA

Reach out to Freshdesk Messaging (Formerly Freshchat) Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk Messaging (Formerly Freshchat) is a Live Chat Software. Freshdesk Messaging (Formerly Freshchat) offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.

Some top alternatives to Freshdesk Messaging (Formerly Freshchat) includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat and Tiledesk.

Yes, Freshdesk Messaging (Formerly Freshchat) provides API.

Yes, Freshdesk Messaging (Formerly Freshchat) provides a mobile app.

Freshdesk Messaging (Formerly Freshchat) is located in San Mateo, CA

Freshdesk Messaging (Formerly Freshchat) offers Free Trial, Freemium, Subscription pricing models

We don't have information regarding integrations of the Freshdesk Messaging (Formerly Freshchat) as of now.

The starting price is not disclosed by Freshdesk Messaging (Formerly Freshchat). You can visit Freshdesk Messaging (Formerly Freshchat) pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].