8.7
SpotScore
FocalScope Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market
Free Trial & Free Plan Available
GDPRStarts from $9 / Month, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is FocalScope?
FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also offers canned responses for quick and efficient communication, while its intelligent feature ensures that the most suitable agent is assigned to each visitor. Say goodbye to juggling multiple platforms - FocalScope lets you manage all your customer interactions from one place, including live chat, social media, and phone conversations. With a simple click, you can seamlessly transfer chats between agents. Elevate your communication game with FocalScope.
Pricing
Starts from $9 / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
FocalScope Software Demo
FocalScope was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider FocalScope
- Use cases
- Customer Support, E-commerce, Telecommunications
- Team types
- Customer Service Representatives, Support Managers
- Company size
- 50 to 500 employees
Why teams choose FocalScope
Enhanced Collaboration: FocalScope empowers your team with a centralized platform that streamlines communication and collaboration, allowing both managers and team members to work together seamlessly, boosting productivity and efficiency.
Real-Time Insights: With FocalScope’s advanced reporting features, you’ll have access to real-time analytics that help you make informed decisions. As an executive, you can monitor performance metrics and adapt strategies quickly, ensuring your organization stays ahead of the curve.
Customizable Workflows: FocalScope offers flexible workflow automation tailored to your specific business needs. This means you can simplify processes without compromising on quality, allowing administrators to focus on strategic initiatives rather than mundane tasks.
Is FocalScope right for you?
What buyers should know before shortlisting FocalScope
FocalScope offers a comprehensive suite of tools for engaging website visitors effectively. Its intelligent agent assignment and customizable templates help businesses create a tailored experience for their customers.
FocalScope pros and cons
- FocalScope pros
Enhanced Collaboration: FocalScope empowers your team with a centralized platform that streamlines communication and collaboration, allowing both managers and team members to work together seamlessly, boosting productivity and efficiency.
Real-Time Insights: With FocalScope’s advanced reporting features, you’ll have access to real-time analytics that help you make informed decisions. As an executive, you can monitor performance metrics and adapt strategies quickly, ensuring your organization stays ahead of the curve.
Customizable Workflows: FocalScope offers flexible workflow automation tailored to your specific business needs. This means you can simplify processes without compromising on quality, allowing administrators to focus on strategic initiatives rather than mundane tasks.
- FocalScope cons
User interface may feel overwhelming
Limited integrations with other platforms
Ready to try it?
Get started with FocalScope
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare FocalScope side-by-side with top Live Chat Software alternatives.
What is the pricing of FocalScope?
FocalScope Pricing Plans
Small Cloud
$9
/Month
Up to 2 Agents
Up to 2 Email Addresses
2 GB
Email Ticketing
Live Chat
Show more +
Cloud
$39
/Month
Unlimited Email Addresses
30 / 60 / 90 GB
Includes the Features of Small Cloud Plans Plus
24/7 Support
Customer Portal
Show more +
On Premise
$39
/Month
Unlimited GB
Includes all the Features of Cloud Plan Plus
Dedicated Server
Dedicated IP Address
Access to SQL Database
Show more +
Phone System
Multiple Phone Lines
Multi Country Support
Welcome Greetings
Waiting Music
IVR Phone Trees
Show more +
Weighing your options?
Not sure if FocalScope fits your budget?
FocalScope reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 1 reviews, with clear strengths and a few common watchouts.
What buyers like
- Pre-designed chat templates
- Canned responses for efficiency
- Intelligent agent assignment
Common complaints
- User interface can be cluttered
- Limited third-party integrations
- Analytics features need improvement
Are you using FocalScope?
What users are saying
LM
Lalit M
05/27/19
"Focalscope"
What do you like best about FocalScope? E-mails ticket can be easily shared with any client. it's gives opportunity to access the software as a web ...
Read more
- See if FocalScope fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of FocalScope?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
The Call Me Option lets customers request a phone call from an agent directly from the chat interface. This feature benefits users who prefe…
The Co-Browsing feature allows agents to share their screen with customers in real-time, providing guided assistance for complex issues or p…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
The Persistent Chat feature saves ongoing conversations so they remain accessible after a session ends. When a customer returns later, they…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
With the Transfers feature, agents can easily transfer ongoing chats to other team members or departments without interrupting the customer…
The Visitor Targeting feature allows businesses to identify and engage website visitors in real time based on specific behaviors or demograp…
FocalScope security and data handling
Key compliance certifications and security features for IT and security teams evaluating FocalScope.
Certifications
Developer & data
Alternatives to FocalScope
Why buyers keep looking beyond FocalScope
Lacks customization options — teams needing workflow modifications without coding typically evaluate Zendesk or Freshdesk
Price-sensitive organizations under 50 employees often choose Freshcaller or Intercom at lower cost for equivalent features
Fast-growing companies need platforms that handle 10x+ contact volume — FocalScope users frequently migrate to Zendesk or Freshdesk
Teams report the interface requires significant training — competitors like Intercom and Freshcaller have flatter learning curves
Limited native integrations with Slack, Salesforce, and HubSpot — most users add middleware or switch to Zendesk for built-in connectors
FocalScope Support Options
Frequently Asked Questions About FocalScope
Common questions buyers ask before choosing FocalScope.
FocalScope is a Live Chat Software. FocalScope offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
Buyers commonly note the following limitations of FocalScope: User interface may feel overwhelming; Limited integrations with other platforms; Analytics features could be more robust.
Some top alternatives to FocalScope includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and Let's Connect.
FocalScope offers Free Trial, Freemium, Subscription pricing models
The starting price of FocalScope is $9/Month
Free buyer scorecard
Evaluate FocalScope with the live chat software buyer scorecard
A weighted live chat software scorecard to assess FocalScope objectively and compare it against the alternatives.
- Weighted criteria you can edit
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- Shareable with your buying committee
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Ready to try it?
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].