8.7
Spot Score
FocalScope Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market
Free Trial & Free Plan Available
GDPRStarts from $9 / Month, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is FocalScope?
FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also offers canned responses for quick and efficient communication, while its intelligent feature ensures that the most suitable agent is assigned to each visitor. Say goodbye to juggling multiple platforms - FocalScope lets you manage all your customer interactions from one place, including live chat, social media, and phone conversations. With a simple click, you can seamlessly transfer chats between agents. Elevate your communication game with FocalScope.
Pricing
Starts from $9 / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
FocalScope Software Demo
FocalScope was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider FocalScope
- Use cases
- Customer Support, E-commerce, Telecommunications
- Team types
- Customer Service Representatives, Support Managers
- Company size
- 50 to 500 employees
Why teams choose FocalScope
Enhanced Collaboration: FocalScope empowers your team with a centralized platform that streamlines communication and collaboration, allowing both managers and team members to work together seamlessly, boosting productivity and efficiency.
Real-Time Insights: With FocalScope’s advanced reporting features, you’ll have access to real-time analytics that help you make informed decisions. As an executive, you can monitor performance metrics and adapt strategies quickly, ensuring your organization stays ahead of the curve.
Customizable Workflows: FocalScope offers flexible workflow automation tailored to your specific business needs. This means you can simplify processes without compromising on quality, allowing administrators to focus on strategic initiatives rather than mundane tasks.
Is FocalScope right for you?
What buyers should know before shortlisting FocalScope
FocalScope offers a comprehensive suite of tools for engaging website visitors effectively. Its intelligent agent assignment and customizable templates help businesses create a tailored experience for their customers.
FocalScope pros and cons
- FocalScope pros
Enhanced Collaboration: FocalScope empowers your team with a centralized platform that streamlines communication and collaboration, allowing both managers and team members to work together seamlessly, boosting productivity and efficiency.
Real-Time Insights: With FocalScope’s advanced reporting features, you’ll have access to real-time analytics that help you make informed decisions. As an executive, you can monitor performance metrics and adapt strategies quickly, ensuring your organization stays ahead of the curve.
Customizable Workflows: FocalScope offers flexible workflow automation tailored to your specific business needs. This means you can simplify processes without compromising on quality, allowing administrators to focus on strategic initiatives rather than mundane tasks.
- FocalScope cons
User interface may feel overwhelming
Limited integrations with other platforms
Ready to try it?
Get started with FocalScope
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare FocalScope side-by-side with top Live Chat Software alternatives.
What is the pricing of FocalScope?
FocalScope Pricing Plans
Small Cloud
$9
/Month
Up to 2 Agents
Up to 2 Email Addresses
2 GB
Email Ticketing
Live Chat
Show more +
Cloud
$39
/Month
Unlimited Email Addresses
30 / 60 / 90 GB
Includes the Features of Small Cloud Plans Plus
24/7 Support
Customer Portal
Show more +
On Premise
$39
/Month
Unlimited GB
Includes all the Features of Cloud Plan Plus
Dedicated Server
Dedicated IP Address
Access to SQL Database
Show more +
Phone System
Multiple Phone Lines
Multi Country Support
Welcome Greetings
Waiting Music
IVR Phone Trees
Show more +
FocalScope reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 1 reviews, with clear strengths and a few common watchouts.
What buyers like
- Pre-designed chat templates
- Canned responses for efficiency
- Intelligent agent assignment
Common complaints
- User interface can be cluttered
- Limited third-party integrations
- Analytics features need improvement
What users are saying
LM
Lalit M
05/27/19
"Focalscope"
What do you like best about FocalScope? E-mails ticket can be easily shared with any client. it's gives opportunity to access the software as a web ...
Read more
What are the features of FocalScope?
: With Agent Scheduling, managers can efficiently allocate shifts and manage availability based on peak traffic times or individual agent pe…
: The Call Me Option provides customers with an easy way to request a phone call from an agent directly from the chat interface. This featur…
: The Co-Browsing feature allows agents to share their screen with customers in real-time, facilitating guided assistance for complex issues…
: FocalScope’s Knowledge Database is a centralized repository of information that agents can access to find answers quickly. It includes FAQ…
: The Offline Form feature allows businesses to capture leads even when agents are unavailable. When a visitor fills out the form, their inf…
: The Persistent Chat feature enables ongoing conversations to be saved and accessible even after a session ends. This means that if a custo…
: Shortcut Messages allow agents to create predefined responses for common inquiries, significantly reducing response times. By utilizing th…
: With the Transfers feature, agents can seamlessly transfer ongoing chats to other team members or departments without interrupting the cus…
: The Visitor Targeting feature allows businesses to identify and engage website visitors in real time based on specific behaviors or demogr…
FocalScope security and data handling
Key compliance certifications and security features for IT and security teams evaluating FocalScope.
Certifications
Developer & data
Alternatives to FocalScope
Why buyers keep looking beyond FocalScope
Users may seek alternatives to FocalScope if they require more customizable features, allowing them to tailor the software to their specific business processes and workflows without extensive coding or technical support.
Organizations with limited budgets might look for cost-effective solutions that provide similar functionalities as FocalScope but at a lower price point, ensuring they can manage expenses while still meeting their operational needs.
Companies experiencing rapid growth may consider alternatives that offer scalable solutions, enabling them to handle increased customer interactions and support demands without compromising performance or user experience.
Users might explore alternatives if they find FocalScope's user interface complex or not intuitive enough, as a simpler and more user-friendly design can enhance team productivity and reduce training time.
Businesses may switch to alternatives that integrate seamlessly with existing tools and systems, streamlining workflows and improving overall efficiency while minimizing disruptions during the transition process.
FocalScope Support Options
Frequently Asked Questions About FocalScope
Common questions buyers ask before choosing FocalScope.
FocalScope is a Live Chat Software. FocalScope offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
Buyers commonly note the following limitations of FocalScope: User interface may feel overwhelming; Limited integrations with other platforms; Analytics features could be more robust.
Some top alternatives to FocalScope includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and Let's Connect.
FocalScope offers Free Trial, Freemium, Subscription pricing models
The starting price of FocalScope is $9/Month
Ready to try it?
Get started with FocalScope
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].