8.5
SpotScore
Hippo Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $17 / Month when Billed Yearly
Jugnoo
Baemin
TUPUCA
Fatafat
Food DropTrusted by teams including Jugnoo
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Hippo?
Hippo is a cutting-edge conversational tool that simplifies B2C communication for businesses. It enables real-time chat and smooth interaction with customers, resulting in increased sales. The platform allows businesses to provide top-notch customer service while keeping them engaged with live chat on their website. Users can choose their preferred language and send messages with images and emoticons. With Hippo, workload is reduced through automated chat assignments and canned responses, freeing up time for businesses. The user-friendly dashboard and integration capabilities with popular channels like Salesforce and Shopify make Hippo a must-have tool for seamless communication.
Pricing
Starts from $17 / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Hippo Software Demo
Hippo was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Hippo
- Team types
- Individuals, Large Enterprises
Why teams choose Hippo
Enhances real-time communication with customers
Automated assignments reduce workload
Customizable responses improve engagement
Is Hippo right for you?
What buyers should know before choosing Hippo
Hippo is a cutting-edge conversational tool that enhances B2C communication through real-time chat. Its automated chat assignments and customizable responses streamline customer interactions, although it may lack some advanced features.
Hippo pros and cons
- Hippo pros
Enhances real-time communication with customers
Automated assignments reduce workload
Customizable responses improve engagement
- Hippo cons
Limited advanced features may not suffice
Basic analytics may not meet all needs
Ready to try it?
Get started with Hippo
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Hippo side-by-side with top Live Chat Software alternatives.
What is the pricing of Hippo?
Hippo Pricing Plans
Pro
No. of Agents : 2
Unlimited chat history
Website Integration : Integrate upto 5 websites
Effecient tracking of source of chats
Unlimited file sharing
Show more +
Premium
No. of Agents : 10
Unlimited chat history
Website Integration : Integrate unlimited websites
Effecient tracking of source of chats
Unlimited file sharing
Show more +
Weighing your options?
Not sure if Hippo fits your budget?
Hippo reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 20 reviews, with clear strengths and a few common watchouts.
What buyers like
- Real-time chat capabilities
- Automated chat assignments
- Customizable responses
Common complaints
- Limited advanced features
- Basic analytics
- May require training
Are you using Hippo?
- See if Hippo fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Hippo?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Hippo security and data handling
Key compliance certifications and security features for IT and security teams evaluating Hippo.
Certifications
Developer & data
Alternatives to Hippo
Hippo Customers
Jugnoo
Baemin
TUPUCA
Fatafat
Food Drop
ASAP
Lawyer 365
Patio Service
Guidely
Pedidos Online
TTRS
Hippo Support Options
Frequently Asked Questions About Hippo
Common questions buyers ask before choosing Hippo.
Hippo is a Live Chat Software. Hippo offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
Buyers commonly note the following limitations of Hippo: Limited advanced features may not suffice; Basic analytics may not meet all needs; Training may be required for effective use.
Some top alternatives to Hippo includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and Let's Connect.
Hippo offers Free Trial, Subscription pricing models
The starting price of Hippo is $17/Month when Billed Yearly
Free buyer scorecard
Evaluate Hippo with the live chat software buyer scorecard
A weighted live chat software scorecard to assess Hippo objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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Ready to try it?
Get started with Hippo
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].