8.7
SpotScore
Top 10 Helpwise Alternatives 2026
Efficient customer support, simplified.
Main Features
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
Pricing
Starts from $83.25/Month when Billed Yearly, also offers free forever plan
Free Trial available
Helpwise is a Live Chat Software platform with a user rating of 4.6★ based on 140 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Live Chat Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Helpwise vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Helpwise Current | Live Chat Software | $83.25 | 4.6 ★ | ✓ Yes |
 ZoomInfo Chat | Live Chat Software | Custom pricing | No reviews | ✗ No |
 Giosg | Live Chat Software | Free trial | 4.6 ★ | ✓ Yes |
 Provide Support | Live Chat Software | $8.25 | 4.6 ★ | ✓ Yes |
 Formilla.com | Live Chat Software | $23.99 | 4.5 ★ | ✓ Yes |
 LiveChat | Live Chat Software | $16 | 4.3 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Helpwise alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.2
SpotScore
ZoomInfo Chat
RECOMMENDED
Transform your website chats into valuable connections.
Add to compare
What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
Read moreCommon Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 3 more
Unique Features
-
Offline Form
Pricing
ZoomInfo Chat offers custom pricing plan
9.2
SpotScore
Giosg — 4.64★
Boost conversions and delight customers with Giosg.
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What is Giosg?
Giosg is a live chat platform with AI-powered lead identification tools that connect sales, marketing, and customer support teams across a single customer journey. It personalizes visitor interactions, helps teams focus on warm leads, and tracks metrics like customer lifetime value (CLV) and ...
Read moreWhat reviewers like about Giosg
- Easy to deploy and use, with simple modification and creation of bots.
- Exceptional customer support providing efficient assistance.
- Building integrations is easy and fast, with customization options.
Where Giosg falls short
- Complexity for newcomers without proper support when utilizing the richness of features and customizations.
- Limited selection in the Marketplace for additional apps and connectors, which restricts advanced functionalities.
Common Features
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Visitor Targeting
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Transfers
-
Shortcut Messages
+ 5 more
Unique Features
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Video Chat
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Offline Form
Pricing
Free Trial available
Giosg offers custom pricing plan
9.3
SpotScore
Provide Support — from $8.25 · 4.6★
Enhance customer support with effortless live chat.
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What is Provide Support?
"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...
Read moreWhat reviewers like about Provide Support
- Reliable and stable with minimal downtime, in use for years without major issues.
- Manages chat support for multiple websites from a single platform.
- Both agents and customers can navigate the tool without guidance.
Where Provide Support falls short
- Lack of extensive instructions for new users may lead to confusion during initial setup or operation.
- Limited reporting tools compared to other chat applications, impacting detailed performance analysis and insights.
- Marketplace may have a limited selection of additional apps and connectors, restricting advanced functionalities.
Common Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 4 more
Unique Features
-
Offline Form
Pricing
Free Trial available
Starts from $8.25/Month when Billed Yearly, also offers free forever plan
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9.0
SpotScore
Formilla.com — from $23.99 · 4.5★
Maximize customer engagement and generate leads effortlessly.
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What is Formilla.com?
Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly through live chat while segmenting your customer base. The tool offers ...
Read moreWhat reviewers like about Formilla.com
- Multi-language support
- Lead tracking
- Customizable themes
Where Formilla.com falls short
- Limited advanced features
- Basic analytics
- Integration challenges
Common Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 4 more
Unique Features
-
Offline Form
Pricing
Free Trial available
Starts from $23.99/Month when Billed Yearly, also offers free forever plan
9.8
SpotScore
LiveChat — from $16 · 4.35★
Streamline customer support and boost satisfaction with LiveChat.
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What is LiveChat?
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...
Read moreWhat reviewers like about LiveChat
- Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
- Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
- Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Where LiveChat falls short
- Limited number of active accounts, hindering flexibility during certain periods of high volume.
- Learning curve can be tricky, requiring time and effort to overcome.
- Some features, like tracking sales post-chat and Google events, hard to configure easily and may require complex setup with tech support.
Common Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 4 more
Unique Features
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Offline Form
Pricing
Free Trial available
Starts from $16/User/Month when Billed Yearly
9.0
SpotScore
Respond.io — from $29 · 4.62★
Streamline your business messaging for faster results.
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What is Respond.io?
Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. With Respond.io, marketing, sales, support, and engineering teams can collaborate seamlessly while managing ...
Read moreWhat reviewers like about Respond.io
- Great customer support and follow-up service across all platforms.
- Multichannel customer service platform, excellent for organizing and providing customer service.
- Easy access and quick results, especially effective with WhatsApp integration.
Where Respond.io falls short
- Limited workspaces available, affecting scalability for some users.
- Some users find the platform pricey, though discounts are offered.
- Limited features for advanced customizations, like WhatsApp QR code.
Common Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 3 more
Unique Features
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Offline Form
Pricing
Starts from $29/Month, also offers free forever plan
9.2
SpotScore
Userlike — from $90 · 4.47★
Empowering real-time chat for exceptional customer communication.
Add to compare
What is Userlike?
Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...
Read moreWhat reviewers like about Userlike
- Simple and effective UI with many useful features that are easy to implement.
- Quick and efficient setup process with a wide range of available features.
- Easy memory retention of conversations for better customer service.
Where Userlike falls short
- Initial complexity for newcomers in activating and utilizing all features.
- Some features can be overwhelming due to the richness of options.
- Limited customization options in some areas like background templates.
Common Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 3 more
Unique Features
-
Offline Form
Pricing
Free Trial available
Starts from $90/Month when Billed Yearly, also offers free forever plan
8.4
SpotScore
Social Intents — from $19 · 4.35★
Engage, convert, and grow with Social Intents.
Add to compare
What is Social Intents?
Live Chat Tool for Slack and Microsoft Teams. Boost website conversions and provide exceptional customer service with Social Intents. Seamlessly communicate with website visitors in real-time through popular web-based chat consoles. Utilize advanced popups and overlays to keep visitors engaged ...
Read moreWhat reviewers like about Social Intents
- Integrates with Slack
- Real-time visitor communication
- Lead generation tools
Where Social Intents falls short
- Limited to Slack and Teams
- Basic reporting features
- No mobile app
Common Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 3 more
Unique Features
-
Offline Form
Pricing
Free Trial available
Starts from $19/Month when Billed Yearly
8.8
SpotScore
Callbell — 4.22★
Elevate your customer support game with Callbell.
Add to compare
What is Callbell?
Callbell is a support management platform that empowers companies to provide exceptional customer assistance through their preferred communication channels such as Messenger, WhatsApp, Telegram, and Instagram. Users can collaborate internally to cater to customer needs effectively, while ...
Read moreWhat reviewers like about Callbell
- Multi-channel support
- Internal collaboration tools
- Performance analytics
Where Callbell falls short
- Limited customization options
- Potentially high costs
- Learning curve for new users
Common Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 3 more
Unique Features
-
Offline Form
Pricing
Free Trial available
Callbell offers custom pricing plan
8.1
SpotScore
Live800 — from $239 · 3.82★
Empower your business with instant customer engagement.
Add to compare
What is Live800?
Live800 is a cutting-edge, enterprise-level live chat system that offers a seamless multichannel experience for businesses. By integrating ACD and big data analysis, it provides a comprehensive solution for online marketing and customer service. With over 13 years of experience in the industry, ...
Read moreWhat reviewers like about Live800
- Enterprise-level features
- Multichannel experience
- Big data analysis
Where Live800 falls short
- Complex setup
- Higher pricing tier
- May require extensive training
Common Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 3 more
Unique Features
-
Offline Form
Pricing
Free Trial available
Starts from $239/Year, also offers free forever plan
Helpwise competitors, compared
Buyers comparing Helpwise usually weigh it against these 10 live chat software competitors, starting with ZoomInfo Chat, Giosg and Provide Support. Each is compared against Helpwise on rating, pricing and feature coverage below.
Tools similar to Helpwise
Searches for "sites like Helpwise" and "apps like Helpwise" land on the same set of options as "Helpwise alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What each tool does well
Easy to deploy and use, with simple modification and creation of bots.
Watch for: Complexity for newcomers without proper support when utilizing the richness of features and customizations.
Reliable and stable with minimal downtime, in use for years without major issues.
Watch for: Lack of extensive instructions for new users may lead to confusion during initial setup or operation.
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Watch for: Limited number of active accounts, hindering flexibility during certain periods of high volume.
Great customer support and follow-up service across all platforms.
Watch for: Limited workspaces available, affecting scalability for some users.
Simple and effective UI with many useful features that are easy to implement.
Watch for: Initial complexity for newcomers in activating and utilizing all features.
Integrates with Slack
Watch for: Limited to Slack and Teams
Why teams look for a Helpwise alternative
Before comparing options, it helps to name why teams leave Helpwise in the first place:
- Learning curve for new users
- Limited integrations
- Can be overwhelming for small teams
- Pricing may be high for startups
What makes a good Helpwise replacement
Here's the data-driven picture across all 10 live chat software alternatives: 9 offer a free tier; and Giosg is the highest rated at 4.64★ across 11 reviews.
What drives the order.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
