9.2
SpotScore
Giosg Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRGiosg offers custom pricing plan
Santander
DNA
Staples
Knight Frank
NesteTrusted by teams including Santander
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Giosg
Giosg is a live chat software frequently utilized by sales, marketing, and customer support teams in small to medium businesses. With a rating of 4.5/5 from 29 reviews, it is broadly validated, indicating strong user satisfaction and reliability.
Users appreciate Giosg for its ease of deployment and the simplicity with which bots can be modified and created. The platform also receives accolades for its exceptional customer support, which provides efficient assistance. However, newcomers may find the platform's rich features and customizations complex without adequate support. Additionally, the limited selection in the Marketplace for additional apps and connectors can restrict advanced functionalities.
Quick facts about Giosg
What is Giosg?
Giosg is a live chat platform with AI-powered lead identification tools that connect sales, marketing, and customer support teams across a single customer journey. It personalizes visitor interactions, helps teams focus on warm leads, and tracks metrics like customer lifetime value (CLV) and customer acquisition cost (CAC).
Pricing
Giosg offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Giosg Software Demo
Giosg was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Giosg
- Use cases
- Lead conversion optimization, Customer support and retention, Sales and marketing team collaboration
- Team types
- Sales teams, Marketing teams
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Giosg
Easy deployment and bot creation with simple modifications
Exceptional and efficient customer support
Fast and easy integrations with customization options
Is Giosg right for you?
Best for SMBs needing AI-driven lead conversion and team collaboration.
Choose Giosg if
- You want AI-powered lead identification integrated with live chat.
- Your sales, marketing, and support teams need a unified platform.
- You require easy deployment with customizable bot creation and integrations.
Consider alternatives if
- You are a freelancer needing a simple chat tool without complexity.
- You need extensive third-party app integrations beyond a limited marketplace.
What buyers should know before shortlisting Giosg
Giosg's interface requires minimal training for new agents, and the platform deploys in days rather than weeks. Verify in your demo that the chat widget customization covers your brand colors and positioning—some users report limited CSS control.
Integration with your existing stack (CRM, helpdesk, analytics) should be tested against your specific tools; Giosg connects to Zapier, Slack, and common platforms, but custom API work may be needed for proprietary systems. Ask about the trial length upfront—it's typically 14 days, which may be tight if you need to test across multiple use cases.
Pricing scales with chat volume and agent seats; confirm whether your expected monthly conversations fall within a tier boundary, as overage costs can spike. The platform's reporting dashboard shows conversation metrics and agent performance, but exporting historical data for analysis requires manual work or API calls.
Customer support is available via email and chat during business hours; response times average 2–4 hours. If your team operates across multiple time zones or needs 24/7technical support, clarify coverage before committing.
For teams under 10 agents handling under 5,000 monthly chats, Giosg is straightforward to implement and manage.
Giosg pros and cons
- Giosg pros
Easy deployment and bot creation with simple modifications
Exceptional and efficient customer support
Fast and easy integrations with customization options
- Giosg cons
Steep learning curve for newcomers to fully utilize advanced features
Limited marketplace app and connector selection restricting advanced functionality
Ready to try it?
Get started with Giosg
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Giosg side-by-side with top Live Chat Software alternatives.
What is the pricing of Giosg?
Giosg uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Giosg Pricing Plans
Starter
Manage simultaneous chats
Chat on-the-go with giosg BAR mobile app
Automate proactive messages
'Starter' message targeting and customisation
Get visitor insight & chat with high potential customers
Show more +
Growth
Includes features of Starter plan, plus
'Growth' message targeting and customisation
Set up chatrooms based on website content
Route chats between teams
Team performance reporting
Show more +
Performance
Includes features of Growth plan, plus
Unlimited message targeting and customisation
Run A/B tests to optimise your messages
Integrate with your CRM and ticket systems
Integrate with Facebook and WhatsApp
Show more +
Enterprise
Customise your Live Chat solution
Interaction Designer integration
Choose your add-ons
Optimisation consulting
Weighing your options?
Not sure if Giosg fits your budget?
Giosg reviews and ratings
Buyer sentiment
Users generally praise Giosg for its ease of use, strong customer support, and integration capabilities, while noting some complexity for new users and limited marketplace options.
What buyers like
- Ease of deployment
- Customer support quality
- Integration flexibility
Common complaints
- Feature complexity for newcomers
- Limited marketplace app selection
Are you using Giosg?
What users are saying
MV
Meriam V
01/08/24
"Cost efficient and very customizable"
What do you like best about Giosg? One of the easiest live chat system to deploy and use, at least in my own experience. Easy to modify and create new ...
Read more
TL
Tomas L
09/04/23
"As Expected!"
What do you like best about Giosg? Their customer support has been exceptional always provide efficient assistance. The only thing that could be ...
Read more
HT
Heli T
06/06/22
"Easy to use and customizable"
What do you like best about Giosg? Building integrations is easy and fast. Integrations can be easily customized to fit the brand. Good and efficient ...
Read more
AU
Anonymous User
06/01/22
"Innovative and friendly"
What do you like best about Giosg? Innovative and friendly company and solution. Works also great with Lumoa analytics for feedback. What do you ...
Read more
TS
Tia S
06/01/22
"Yhteistyö sujuu erittäin hyvin"
What do you like best about Giosg? Giosgin ihmiset ovat iloisia ja ammattitaitoisia What do you dislike about Giosg?
AU
Anonymous User
06/01/22
"Giosg-asiakastapaaminen"
What do you like best about Giosg? Moderni ja kehittyvä kokonaisuus, monipuoliset vaihtoehdot What do you dislike about Giosg?
- See if Giosg fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Giosg?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Giosg security and data handling
Key compliance certifications and security features for IT and security teams evaluating Giosg.
Certifications
Security features
Developer & data
Alternatives to Giosg
Giosg Customers
Santander
DNA
Staples
Knight Frank
Neste
RRG Group
USwitch
Danske Bank
Yliopiston Apteekki
K-Caara
ALD Automotive
Connells Group
Riddermark Bil AB
Suomalainen Kirjakauppa
S-Bank
Giosg Support Options
Frequently Asked Questions About Giosg
Common questions buyers ask before choosing Giosg.
Giosg is a Live Chat Software. Giosg offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Persistent Chat and many more functionalities.
Giosg is a strong fit if: You want AI-powered lead identification integrated with live chat.; Your sales, marketing, and support teams need a unified platform.. Consider alternatives if: You are a freelancer needing a simple chat tool without complexity.; You need extensive third-party app integrations beyond a limited marketplace..
Buyers commonly note the following limitations of Giosg: Steep learning curve for newcomers to fully utilize advanced features; Limited marketplace app and connector selection restricting advanced functionality; Trial period limitations not fully detailed.
Some top alternatives to Giosg includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp and Let's Connect.
Giosg offers Free Trial, Subscription, Quotation Based pricing models
The starting price is not disclosed by Giosg. You can visit Giosg pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].