Spot Score

Freshchat

Upgrade your customer service with intelligent messaging.

4.5

(191)

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is Freshchat?

Affiliate Disclosure

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to access metrics in real-time. Freshchat also supports 33 languages, enabling customers to customize the messenger in their chosen language. Additionally, reports can be created to automate workflows and maximize productivity. Get your contemporary conversational software solution today!

Pricing

Starts from $15/User/Month when Billed Yearly
Free Trial available

Customer Type

Freelancers
Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Freshchat software demo

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Freshchat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Freshchat Features

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Features Score:

Freshchat Pricing

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Free Trial

Yes, It's available

Freshchat Pricing

Starts from $15/User/Month when Billed Yearly
Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Free (Messaging)

Chatbots (Freddy)
Chatbot Analytics (Freddy)
Inbox Views
Topics
Groups

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Growth (Messaging)

Includes features of Free plan, plus
Up to 2000 bot sessions/month (Free)
Assignment Rules
Priority Inbox
Canned Responses

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Pro (Messaging)

Includes features of Growth plan, plus
Up to 3000 bot sessions/month (Free)
WhatsApp Business (Popular)
Apple Messages for Business
Auto-resolve

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Enterprise (Messaging)

Includes features of Pro plan, plus
Up to 5000 bot sessions/month (Free)
Allowed IPs
Allowed Domains
User Authentication(JWT)

Show more +

Explore in-depth pricing

Screenshots of the Freshchat Pricing Page

Disclaimer: Pricing information for Freshchat is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Freshchat

Free Freshchat Alternatives

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Smartchat

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Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

Expert's Review

Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more

Freshchat pros and cons

Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.

Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.

User Review

Azra N

06/19/24

5 out of 5

"Easy to use"

What do you like best about FreshChat? very convenient to use and easy to access What do you dislike about FreshChat?

Ace N

05/22/24

5 out of 5

"Freshchat Review"

What do you like best about FreshChat? -Direcly integrated with CRM -Easy to use

James R

02/20/24

4.5 out of 5

"Helpful platform to increase customer experience."

What do you like best about Freshchat? Innovative user interface which helps in building customer satisfaction and to revert back on realtime which ...

Suprit S

02/12/24

5 out of 5

"Overall Experience with Freshchat."

What do you like best about Freshchat? It is good, fast, and smooth which meets the criteria of giving the solutions to issues of the customers via ...

View all Reviews

Freshchat Customers

Dunzo

Delivery Hero

klarna

Supr Daily

Musafir.com

Travix

Blue Nile

MakeMyTrip

Iba Cosmetics

NuDebt

Freshchat Support

Contact

+1 650 513 0514

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Mateo, CA

Reach out to Freshchat Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshchat is a Live Chat Software. Freshchat offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.

Some top alternatives to Freshchat includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat and Tiledesk.

Yes, Freshchat provides API.

Yes, Freshchat provides a mobile app.

Freshchat is located in San Mateo, CA

Freshchat offers Free Trial, Freemium, Subscription pricing models

We don't have information regarding integrations of the Freshchat as of now.

The starting price of Freshchat is $15/User/Month when Billed Yearly

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].