Companies may use live chat software to connect with website visitors in real time via chat windows. Customer service employees can use live chat software to assist consumers who have queries about items or how to navigate the website. Support agents can utilise pop-up chat windows to encourage... Read more
Researched and Edited by Rajat Gupta
Last updated: June 2025
Researched and Edited by Rajat Gupta
Last updated: June 2025
Common Features
Visitor Targeting
Knowledge Database
Agent Scheduling
Shortcut Messages
+ 27 more
Unique Features
Chat (Messaging)
Community Forums
Multi-channel Messaging
Customer Engagement
+ 106 more
Pricing
59% Software offers Free Trial
40% Software offers Freemium
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I'm looking for Live Chat Software that is:
Showing 21-40 out of 155
9.2
Spot Score
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Product Description
Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...
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Free Trial available
Starts from $90/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
9.2
Spot Score
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Product Description
. Acquire, with the tagline "Simplify customer engagement and boost business growth," is a conversational customer experience management platform. This software enables companies to easily connect and collaborate with their clients through video or chat, while also offering co-browsing ...
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Acquire offers custom pricing plan
Pros & Cons
Easy to integrate with existing software, providing a seamless experience.
Offers a range of features like live chat, co-browsing, and video capabilities to enhance customer support.
Provides personalized customer experiences and feedback loop.
Simplified interface with intuitive dashboard and analytics for better insights.
Some users experienced sporadic bugs and glitches that require frequent attention.
Lack of certain customizability options for tailor-made solutions according to specific needs.
9.1
Spot Score
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Product Description
Introducing REVE Chat, a comprehensive online live chat solution designed for websites. It is a cloud-based software that offers multiple channels, including co-browsing, voice/video chat, and Facebook messaging, to connect with customers in real-time. With a live chat widget available on your ...
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Free Trial available
Starts from $13.50/Month when Billed Yearly
Pros & Cons
User-friendly interface that integrates all chats in one window, enhancing convenience.
Advanced features such as screen sharing, joint navigation, and department management for effective customization and interaction.
Quick and error-free installation process, improving client communication and satisfaction.
Comprehensive features like customized themes, video calling, and visitor analytics, making it a valuable customer support tool.
Reports of basic features working effectively, but lacking in advanced capabilities.
Complaints about customer support quality, with issues regarding linguistic communication and assistance reliability.
9.1
Spot Score
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Product Description
"Experience the power of streamlined customer communication with Tidio Chat – the ultimate all-in-one live chat software. Say goodbye to juggling between multiple platforms because Tidio lets you respond to customers through live chat, Messenger, and email all from one convenient place. With ...
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Starts from $12.50/Month when Billed Yearly, also offers free forever plan
9.1
Spot Score
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Product Description
UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...
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Free Trial available
Starts from $1,490/Year
9.1
Spot Score
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Product Description
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use powerful tools to manage knowledge articles that team can use when ...
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Starts from $12.99/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Facilitates easy and effective communication with clients, enhancing customer service and satisfaction.
User-friendly interface that is easy to navigate and learn, promoting quick adoption and employee training.
Affordable pricing for the range of features provided, making it accessible to businesses of various sizes.
Integration with popular business applications, enhancing productivity and workflow efficiency.
Occasional issues with slow customer support response times, leading to delays in issue resolution.
Limited availability and functionality of a mobile app, reducing flexibility for on-the-go usage.
9.0
Spot Score
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Product Description
Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. With Respond.io, marketing, sales, support, and engineering teams can collaborate seamlessly while managing ...
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Starts from $29/Month, also offers free forever plan
Pros & Cons
Great customer support and follow-up service across all platforms.
Multichannel customer service platform, excellent for organizing and providing customer service.
Easy access and quick results, especially effective with WhatsApp integration.
Rich features, particularly workflows, providing seamless management of messages and agent workload.
Limited workspaces available, affecting scalability for some users.
Some users find the platform pricey, though discounts are offered.
9.0
Spot Score
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Product Description
Introducing Customerly, the ultimate customer lifecycle software tailored specifically for client-facing businesses. This comprehensive tool streamlines customer management by offering support, collecting feedback, and automating key processes like routing and email marketing. With features ...
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Free Trial available
Starts from $24/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Affordable software offering great value for money, including a free tier with almost all necessary features.
Feature-rich platform with premium features like workflows and automations at a reasonable cost.
User-friendly interface for both owners and customers, making it easy to use.
Provides tools for live chat support, email marketing, surveys, and CRM in a single platform.
Some users find Customerly to be not the easiest and most efficient tool for live chat.
Concerns raised about the CEO's integrity and the company's commitment to promises.
9.0
Spot Score
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Product Description
Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly through live chat while segmenting your customer base. The tool offers ...
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Free Trial available
Starts from $23.99/Month when Billed Yearly, also offers free forever plan
9.0
Spot Score
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Product Description
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized ...
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Free Trial available
Starts from $19/User/Month when Billed Yearly
Pros & Cons
Integrates well with other Zendesk products for seamless customer support management.
Easy to use interface, allowing for efficient communication and chat management.
Real-time connection and communication with customers, facilitating prompt issue resolution.
Provides a range of useful features like chat hours, notifications, triggers, and automations.
Some challenges with integration, especially when accessing CRM software behind firewalls.
Lack of advanced capabilities like screen sharing for both agents and customers.
9.0
Spot Score
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Product Description
Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easier for your agents to follow up with visitors or customers. Save time by ...
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Free Trial available
Starts from $39/User/Month when Billed Yearly
Pros & Cons
Provides easy integration with various platforms like Zoho, MailChimp, and HubSpot, enhancing flexibility.
Customizable widgets and chat feature integration simplifies interaction with website visitors and provides detailed customer interaction history.
Neat user interface with customizable settings and fair pricing, making it user-friendly and cost-efficient.
Helpful for customer service teams, allowing reassignment of representative, displaying relevant customer info, and aiding in pursuing leads.
Lack of Desktop App can lead to tab management issues and increased browser tabs.
Inactivity logout feature can disrupt continuous monitoring and prompt response.
9.0
Spot Score
Product Description
Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...
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Free Trial available, Try Now
Starts from $39/User/Month
9.0
Spot Score
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Product Description
User.com is a fast, powerful, and easy to use software that will help you connect with your prospective customers and increase your online sales. It's created to bring simplicity to marketing automation tools.
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User.com offers custom pricing plan
Pros & Cons
Comprehensive all-in-one platform for marketing, sales, and customer support, reducing the need for multiple tools.
Offers seamless automation for repetitive tasks, improving productivity and user engagement.
Intuitive interface with drag-and-drop functionality, making it easy to set up workflows and communication paths.
Strong customer support team that is responsive and helpful during onboarding and troubleshooting.
Some advanced features, such as email templates and form builders, require coding skills, adding a learning curve for less technical users.
Reports of system bugs, slow loading times, and occasional crashes, especially during high usage.
8.9
Spot Score
Product Description
LivePerson is the ultimate solution for companies looking to enhance their customer conversations and overall performance. With its cutting-edge conversation cloud, LivePerson allows users to easily create activated chat bots that work alongside human experts to address consumer intentions at ...
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LivePerson offers custom pricing plan
Pros & Cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Empowers businesses with AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
8.9
Spot Score
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Product Description
SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop shop for businesses ...
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Free Trial available, Try Now
Starts from $7/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Seamlessly integrates with other Zoho products, providing a unified ecosystem for all business needs.
Offers a wide range of features such as visitor tracking, live chat, and automation, enhancing customer engagement.
Affordable pricing and accessibility make it suitable for small and medium-sized businesses.
Easy customization and user-friendly interface make it simple to set up and use, even for beginners.
Limited advanced features and integrations compared to competitors like HubSpot or Salesforce.
Some users find the Marketplace lacking in additional apps and connectors, limiting customization options.
8.9
Spot Score
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Product Description
Introducing HelpOnClick - the ultimate solution for website owners to turn visitors into paying customers and increase retention by 40%. With just an internet connection and a PC or mobile device, users can stay connected with customers 24/7. The software includes a virtual agent that quickly ...
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Free Trial available
Starts from $7.20/User/Month when Billed Yearly
Pros & Cons
Easy to use with a responsive interface, suitable for both tech and non-tech users.
Customization options are a game-changer for websites, making customer support efficient.
Integration with commonly used website platforms like WooCommerce and Magento.
Pricing model and ease of setup are appreciated.
Higher pricing and additional service charges may feel excessive to users.
Limited customer support responsiveness for integration with CRM systems like Zoho and Salesforce.
8.9
Spot Score
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Product Description
Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can effortlessly respond to queries, boost sales, and remain connected even when offline through email ...
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Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Ease of use and intuitive interface, making it simple for both novice and experienced users.
Affordable pricing with various plans, including a free option, suitable for businesses of all sizes.
Rich feature set, including chatbots, analytics, CRM integrations, and reliable service, enhancing customer support capabilities.
Real-time engagement features, customizable chat widgets, and proactive chat invitations for boosting conversion rates.
Limited customization options may restrict tailoring the platform to specific needs.
Occasional technical glitches and limited advanced reporting features.
8.9
Spot Score
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Product Description
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ...
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Free Trial available
Starts from $10/User/Month when Billed Yearly
8.9
Spot Score
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Product Description
The Paldesk was designed with simplicity in mind. It is a cloud-based Help Desk software for small teams that helps to manage, improve and track customer support tickets easily. The intuitive user interface allows to answer all questions using fixed responses, which are automatically routed to ...
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Free Trial available
Starts from $9/User/Month when Billed Yearly
8.9
Spot Score
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Product Description
The SALESmanago Marketing Automation Software is an easy-to-use and flexible marketing automation platform designed specifically to meet your e-commerce needs. It's unique approach allows you to quickly identify and deliver upsell offers, personalized content, loyalty programs, lead scoring, ...
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SALESmanago offers custom pricing plan
Pros & Cons
Comprehensive set of features that streamline marketing automation, enabling businesses to create advanced workflows, personalized communication, and effective segmentation.
Intuitive and user-friendly interface, making it easy for both beginners and experienced users to quickly adapt and utilize its tools.
Strong customer support and dedicated Customer Success Managers, providing timely assistance and personalized guidance.
Robust omnichannel capabilities, enabling communication across email, newsletters, popups, SMS, and website notifications, boosting engagement.
Steep learning curve for navigating all advanced features for users without adequate training or prior experience.
Some features and functions may feel overwhelming or underutilized without additional support or guidance.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
