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List of the Best Live Chat Software in 2026

Rajat Gupta
Researched and Edited by Rajat Gupta
Rajat Gupta

Researched and Edited by Rajat Gupta

Last updated: · How we review

Editor's Summary · Live Chat Software

Intercom, LiveChat, and tawk.to lead the live chat software category. Intercom shines with a SpotScore of 9.8/10 and a substantial 2,278 ratings, indicating strong user satisfaction and reliability. LiveChat matches Intercom's SpotScore and offers flexible pricing options, including a free trial, appealing to those seeking to test before committing. Tawk.to, while having fewer ratings, maintains a high SpotScore of 9.7/10, demonstrating consistent performance.

Live chat software facilitates real-time customer communication and support, primarily purchased by customer service teams in tech startups and mid-sized enterprises looking to enhance user engagement and satisfaction.

Quick picks for Live Chat Software

  • Best overallIntercom
  • Best for tech startupsLiveChat
  • Best for consistent performancetawk.to
  • Best free optionCrisp

Who gets the most from Live Chat Software

  • 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
  • 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
  • 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software

If you need strong integration with marketing and analytics tools, filter by products highlighting third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.

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Showing 21-40 out of 113

9.2

Spot Score

Userlike - Live Chat Software

Userlike

Empowering real-time chat for exceptional customer communication.

Best for: SMB teams · Mid-market · Enterprise

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What is Userlike?

Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...

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Free Trial·

Starts from $90/Month when Billed Yearly, also offers free forever plan

9.2

Spot Score

Acquire - Live Chat Software

Acquire

Streamline customer engagement and drive growth.

Best for: SMB teams · Mid-market · Enterprise

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What is Acquire?

. Acquire, with the tagline "Simplify customer engagement and boost business growth," is a conversational customer experience management platform. This software enables companies to easily connect and collaborate with their clients through video or chat, while also offering co-browsing ...

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Acquire offers custom pricing plan

9.1

Spot Score

REVE Chat - Live Chat Software

REVE Chat

Empower your online communication with REVE Chat.

Best for: SMB teams · Mid-market · Enterprise

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What is REVE Chat?

Introducing REVE Chat, a comprehensive online live chat solution designed for websites. It is a cloud-based software that offers multiple channels, including co-browsing, voice/video chat, and Facebook messaging, to connect with customers in real-time. With a live chat widget available on your ...

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Free Trial·

Starts from $13.50/Month when Billed Yearly

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9.1

Spot Score

Tidio Chat - Live Chat Software

Tidio Chat

Streamlined communication for ultimate customer satisfaction.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Tidio Chat?

"Experience the power of streamlined customer communication with Tidio Chat – the ultimate all-in-one live chat software. Say goodbye to juggling between multiple platforms because Tidio lets you respond to customers through live chat, Messenger, and email all from one convenient place. With ...

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Starts from $12.50/Month when Billed Yearly, also offers free forever plan

9.1

Spot Score

UseResponse - Help Desk Software

UseResponse

Effortless help desk management made easy.

Best for: SMB teams · Mid-market · Enterprise

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What is UseResponse?

UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...

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Free Trial·

Starts from $1,490/Year

9.1

Spot Score

ClickDesk - Live Chat Software

ClickDesk

Seamlessly serve your customers with ClickDesk.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is ClickDesk?

ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use powerful tools to manage knowledge articles that team can use when ...

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Starts from $12.99/User/Month when Billed Yearly, also offers free forever plan

What buyers evaluate in Live Chat Software
Integration capabilities with CRM, marketing, and analytics platforms to unify customer data
Automation features including AI-powered chatbots and proactive messaging to increase engagement
Multi-channel support enabling chat across websites, social media, SMS, and email for comprehensive customer reach

9.0

Spot Score

Respond.io - Live Chat Software

Respond.io

Streamline your business messaging for faster results.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Respond.io?

Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. With Respond.io, marketing, sales, support, and engineering teams can collaborate seamlessly while managing ...

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Starts from $29/Month, also offers free forever plan

9.0

Spot Score

Customerly - Live Chat Software

Customerly

Simplify customer management and boost sales with Customerly.

Best for: SMB teams · Mid-market · Enterprise

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What is Customerly?

Introducing Customerly, the ultimate customer lifecycle software tailored specifically for client-facing businesses. This comprehensive tool streamlines customer management by offering support, collecting feedback, and automating key processes like routing and email marketing. With features ...

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Free Trial·

Starts from $24/Month when Billed Yearly, also offers free forever plan

9.0

Spot Score

Formilla.com - Live Chat Software

Formilla.com

Maximize customer engagement and generate leads effortlessly.

Best for: SMB teams · Mid-market · Enterprise

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What is Formilla.com?

Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly through live chat while segmenting your customer base. The tool offers ...

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Free Trial·

Starts from $23.99/Month when Billed Yearly, also offers free forever plan

9.0

Spot Score

Zendesk Chat - Live Chat Software

Zendesk Chat

Boost customer engagement with real-time chat.

Best for: SMB teams · Mid-market · Enterprise

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What is Zendesk Chat?

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized ...

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Free Trial·

Starts from $19/User/Month when Billed Yearly

9.0

Spot Score

Pure Chat - Live Chat Software

Pure Chat

Connect with visitors and customers seamlessly.

Best for: SMB teams · Mid-market · Enterprise

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What is Pure Chat?

Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easier for your agents to follow up with visitors or customers. Save time by ...

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Free Trial·

Starts from $39/User/Month when Billed Yearly

9.0

Spot Score

Dixa - Help Desk Software

Dixa

Efficient, collaborative, and customizable customer support solution.

Best for: SMB teams · Mid-market · Enterprise

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What is Dixa?

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...

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Free TrialTry Free →·

Starts from $39/User/Month

9.0

Spot Score

User.com - Marketing Automation Software

User.com

Accelerate conversions with User.com's powerful automation.

Best for: SMB teams · Mid-market · Enterprise

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What is User.com?

User.com is a fast, powerful, and easy to use software that will help you connect with your prospective customers and increase your online sales. It's created to bring simplicity to marketing automation tools.

Read more about User.com

User.com offers custom pricing plan

8.9

Spot Score

LivePerson - Live Chat Software

LivePerson

Upgrade your customer conversations with LivePerson.

Best for: SMB teams · Mid-market · Enterprise

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watch-demo

Watch Demo

What is LivePerson?

LivePerson is the ultimate solution for companies looking to enhance their customer conversations and overall performance. With its cutting-edge conversation cloud, LivePerson allows users to easily create activated chat bots that work alongside human experts to address consumer intentions at ...

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LivePerson offers custom pricing plan

8.9

Spot Score

Zoho SalesIQ

Zoho SalesIQ

Revolutionize your customer engagement.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Zoho SalesIQ?

SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop shop for businesses ...

Read more about Zoho SalesIQ
Free TrialTry Free →·

Starts from $7/User/Month when Billed Yearly, also offers free forever plan

8.9

Spot Score

HelpOnClick - Live Chat Software

HelpOnClick

Turn visitors into paying customers 24/7.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is HelpOnClick?

Introducing HelpOnClick - the ultimate solution for website owners to turn visitors into paying customers and increase retention by 40%. With just an internet connection and a PC or mobile device, users can stay connected with customers 24/7. The software includes a virtual agent that quickly ...

Read more about HelpOnClick
Free Trial·

Starts from $7.20/User/Month when Billed Yearly

8.9

Spot Score

Chaport - Live Chat Software

Chaport

Effortless customer communication, even when offline.

Best for: SMB teams · Mid-market

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What is Chaport?

Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can effortlessly respond to queries, boost sales, and remain connected even when offline through email ...

Read more about Chaport
Free Trial·

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

8.9

Spot Score

ProProfs Chat - Live Chat Software

ProProfs Chat

Streamline chat support and increase customer engagement.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is ProProfs Chat?

ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ...

Read more about ProProfs Chat
Free Trial·

Starts from $10/User/Month when Billed Yearly

8.9

Spot Score

Paldesk - Live Chat Software

Paldesk

Effortless customer support at your fingertips.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Paldesk?

The Paldesk was designed with simplicity in mind. It is a cloud-based Help Desk software for small teams that helps to manage, improve and track customer support tickets easily. The intuitive user interface allows to answer all questions using fixed responses, which are automatically routed to ...

Read more about Paldesk
Free Trial·

Starts from $9/User/Month when Billed Yearly

8.9

Spot Score

SALESmanago - Marketing Automation Software

SALESmanago

Drive ROI with personalized automation.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

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What is SALESmanago?

The SALESmanago Marketing Automation Software is an easy-to-use and flexible marketing automation platform designed specifically to meet your e-commerce needs. It's unique approach allows you to quickly identify and deliver upsell offers, personalized content, loyalty programs, lead scoring, ...

Read more about SALESmanago

SALESmanago offers custom pricing plan

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