8.4
SpotScore
Social Intents Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $19 / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Social Intents?
Live Chat Tool for Slack and Microsoft Teams. Boost website conversions and provide exceptional customer service with Social Intents. Seamlessly communicate with website visitors in real-time through popular web-based chat consoles. Utilize advanced popups and overlays to keep visitors engaged and reduce abandonment. Build your email list and generate leads with the conversion popup feature. Integrate with email marketing platforms like Constant Contact, MailChimp, and Campaign Monitor. Gather valuable website feedback through surveys and encourage social sharing upon exit. Increase conversions and social media engagement with enticing offers and irresistible questions through social sharing popovers. Power up your website with Social Intents.
Pricing
Starts from $19 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Social Intents Software Demo
Social Intents was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Social Intents
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose Social Intents
Seamless integration with popular communication tools
Effective lead generation features
Real-time engagement with website visitors
Is Social Intents right for you?
What buyers should know before shortlisting Social Intents
Social Intents is a live chat tool that integrates with Slack and Microsoft Teams, making it a fit for teams already using these platforms. Its lead generation features and real-time communication capabilities support customer engagement.
Before shortlisting, verify that Social Intents' chat routing and assignment logic matches your team structure. Check whether the tool's visitor identification works with your website setup and CRM.
Test the Slack/Teams integration in your actual workflow—confirm that notifications don't create alert fatigue and that agents can respond directly from those platforms without switching tabs. Pricing scales with chat volume and active users, so model your expected monthly conversations before committing.
Review the free trial to assess whether the lead capture forms integrate cleanly with your existing landing pages. If you need advanced reporting or custom workflows, confirm these are available in your pricing tier during the demo.
Social Intents pros and cons
- Social Intents pros
Seamless integration with popular communication tools
Effective lead generation features
Real-time engagement with website visitors
- Social Intents cons
Limited to specific platforms
Basic analytics may not suffice
Ready to try it?
Get started with Social Intents
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Social Intents side-by-side with top Live Chat Software alternatives.
What is the pricing of Social Intents?
Social Intents Pricing Plans
Weighing your options?
Not sure if Social Intents fits your budget?
Social Intents reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 10 reviews, with strong overall satisfaction.
What buyers like
- Integrates with Slack
- Real-time visitor communication
- Lead generation tools
Common complaints
- Limited to Slack and Teams
- Basic reporting features
- No mobile app
Are you using Social Intents?
What users are saying
MS
Manju S
06/30/23
"Great messaging tool"
What do you like best about Social Intents? It allows me to create multiple groups, chats and teams. There is no lag at all and it works smoothly. ...
Read more
AU
Anonymous User
03/04/22
"Social Intents"
What do you like best about Social Intents? I like that I can chat with a person in real -time. Social Intent allows me to provide answers to a ...
Read more
AU
Anonymous User
12/21/21
"Social intent review"
What do you like best about Social Intents? I love the easy integration with slack. I use this at work to communicate with my coworkers What do you ...
Read more
AU
Anonymous User
12/21/21
"Quick way to get in contact with customers"
What do you like best about Social Intents? The way it's like text messaging and really laid back What do you dislike about Social Intents?
AU
Anonymous User
12/10/21
"Social Intents Noob"
What do you like best about Social Intents? I love how I can easily create pop-ups for my website to obtain emails from visitors. What do you dislike ...
Read more
AG
Abongile G
12/08/21
"Very technical especially if you working for support"
What do you like best about Social Intents? Ever since I started working for Amazon support it helps and is efficient What do you dislike about Social ...
Read more
- See if Social Intents fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Social Intents?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Social Intents security and data handling
Key compliance certifications and security features for IT and security teams evaluating Social Intents.
Certifications
Developer & data
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Frequently Asked Questions About Social Intents
Common questions buyers ask before choosing Social Intents.
Social Intents is a Live Chat Software. Social Intents offers Visitor Targeting, Transfers, Shortcut Messages, Offline Form, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of Social Intents: Limited to specific platforms; Basic analytics may not suffice; Requires initial setup for optimal use.
Some top alternatives to Social Intents includes ZoomInfo Chat, LiveChat, Crisp, LiveEngage and Let's Connect.
Social Intents offers Free Trial, Subscription pricing models
The starting price of Social Intents is $19/Month when Billed Yearly
Free buyer scorecard
Evaluate Social Intents with the live chat software buyer scorecard
A weighted live chat software scorecard to assess Social Intents objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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Ready to try it?
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].