8.9
Spot Score
Paldesk Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $9 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Paldesk?
The Paldesk was designed with simplicity in mind. It is a cloud-based Help Desk software for small teams that helps to manage, improve and track customer support tickets easily. The intuitive user interface allows to answer all questions using fixed responses, which are automatically routed to the right rep, so user can spend less time typing and more time helping customers.
Pricing
Starts from $9 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Paldesk Software Demo
Paldesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Paldesk
- Team types
- Large Enterprises, Medium Business
Why teams choose Paldesk
Intuitive design allows for quick onboarding.
Automated routing saves time for support reps.
Cloud-based access enables remote work flexibility.
Is Paldesk right for you?
What buyers should know before shortlisting Paldesk
Paldesk offers a straightforward solution for small teams looking to manage customer support efficiently. Its simplicity and automation features make it easy to use, though it may not meet the needs of larger organizations.
Paldesk pros and cons
- Paldesk pros
Intuitive design allows for quick onboarding.
Automated routing saves time for support reps.
Cloud-based access enables remote work flexibility.
- Paldesk cons
Limited features for larger organizations.
Basic reporting may not suffice for analytics.
Ready to try it?
Get started with Paldesk
Start your free trial — no credit card required.
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Compare Paldesk side-by-side with top Live Chat Software alternatives.
What is the pricing of Paldesk?
Paldesk Pricing Plans
Rookie
1 Widget
Easy Pop-up
Widget Customization
Feedback Forms (5)
Early Stage
Includes features of Rookie plan, plus
Unlimited Widgets
Widget Triggers
KnowledgeBase (1)
Feedback Forms (15)
Rising Star
Includes features of Early Stage plan, plus
Ticketing System
KnowledgeBase (unlimited)
Feedback Forms (unlimited)
Visitor Overview (unlimited)
Paldesk reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 11 reviews, with consistently positive feedback.
What buyers like
- User-friendly interface
- Automated ticket routing
- Quick response times
Common complaints
- Limited advanced features
- Not suitable for large teams
- Basic reporting tools
What users are saying
MV
Milica Vujasin
08/21/19
Amazed
Paldesk is super user-friendly and extremely useful! Response time is great same as integration with other channels.
W
Winston
08/19/19
great for non-technical users
They provided a great support for not-technical user (me). They guided me and I successfully installed their widget, customized it and started ...
Read more
ML
Marta Lalic
08/19/19
Awesome
Great omnichannel!!! Easy to work with and support is really fast in responding.
NM
Nikolina Maškarić
08/19/19
Perfect ROI!
It's a cool and cheap software for small-business like myself. Easy to set-up (didn't have to call IT team or developers) and fun to use. Since I'm ...
Read more
V
Vedran
08/19/19
Great tool!
A very useful tool for ticketing. Would suggest to everyone looking for a fast and reliable omnichannel platform.
M
Mathias
03/11/19
Horrible.
Horrible.Horrible service, wanted to delete my account.Contacted them the first time, they said it was deleted and they would send me a confirmation, ...
Read more
- See if Paldesk fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Paldesk?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Paldesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating Paldesk.
Certifications
Developer & data
Alternatives to Paldesk
Paldesk Support Options
Frequently Asked Questions About Paldesk
Common questions buyers ask before choosing Paldesk.
Paldesk is a Live Chat Software. Paldesk offers Visitor Targeting, Transfers, Shortcut Messages, Offline Form, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of Paldesk: Limited features for larger organizations.; Basic reporting may not suffice for analytics.; Customization options are minimal..
Some top alternatives to Paldesk includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and ChatFlow247.
Paldesk offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Paldesk is $9/User/Month when Billed Yearly
Free buyer scorecard
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].