9.3
Spot Score
Comm100 Live Chat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRAdd to compare
Starts from $29 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Comm100 Live Chat
Comm100 Live Chat is a versatile tool used by customer support agents and sales teams in medium to large enterprises. A 4.5/5 rating from 143 reviews indicates broad validation, suggesting it effectively meets user needs.
The software's AI-powered chatbox enhances customer engagement, while its multi-channel support allows smooth communication across various platforms. However, users report a complex setup process, which could be a hurdle for teams without technical expertise.
Quick facts about Comm100 Live Chat
What is Comm100 Live Chat?
Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live chat. With Comm100, website visitors are easily converted to customers with the help of powerful tools like audio, video chat, and co-browsing. The software also automates mundane tasks, allowing agents to focus on more critical tasks. With features like Agent Assist, businesses can improve response time and customer satisfaction. Comm100 helps businesses go above and beyond to meet their customers' expectations.
Pricing
Starts from $29 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Comm100 Live Chat Software Demo
Comm100 Live Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Comm100 Live Chat
- Use cases
- Customer service teams, E-commerce businesses, SaaS companies
- Team types
- Customer support agents, Sales teams
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Comm100 Live Chat
AI-powered chatbox enabling personalized customer interactions
Multi-channel support including email, SMS, social media, and live chat
Advanced engagement tools like audio, video chat, and co-browsing
Is Comm100 Live Chat right for you?
Best for mid-to-large businesses needing AI-powered multi-channel live chat.
Choose Comm100 Live Chat if
- You require AI-driven personalized customer interactions across multiple channels.
- Your team needs advanced engagement tools like video chat and co-browsing.
- Your company size is 51+ employees with flexible workflow configuration needs.
Consider alternatives if
- You are a freelancer or solo entrepreneur with minimal customer interaction.
- You need transparent pricing upfront or a very simple chat solution.
What buyers should know before shortlisting Comm100 Live Chat
Comm100 Live Chat offers a comprehensive customer service solution with AI-powered features that enhance engagement. Its multi-channel support and co-browsing capabilities make it a strong choice for businesses looking to improve customer interactions.
Comm100 Live Chat pros and cons
- Comm100 Live Chat pros
AI-powered chatbox enabling personalized customer interactions
Multi-channel support including email, SMS, social media, and live chat
Advanced engagement tools like audio, video chat, and co-browsing
- Comm100 Live Chat cons
Pricing details are not publicly available, requiring sales contact
Potential complexity in configuring multi-channel integrations
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What is the pricing of Comm100 Live Chat?
Comm100 Live Chat Pricing Plans
Team (Live Chat)
$29
/User/Month
Unlimited chats
Audio & Video chat
Configurable chat button and window
Web, desktop, and mobile app for agents
Real-time visitor and agent monitoring
Show more +
Business (Live Chat)
$49
/User/Month
Everything in Team, plus:
Multi-language chat and auto-translation
Canned messages
Routing by department
Advanced auto chat invitation
Show more +
Enterprise (Live Chat)
Everything in Business, plus:
Dynamic chat campaigns
Advanced routing and allocation rules
Visitor segmentation
PCI DSS compliance
Show more +
Team (Omnichannel)
$59
/User/Month
Everything in Live Chat Team, plus:
Email, Facebook, Twitter*, WhatsApp business, WeChat, LINE, Telegram and SMS
Knowledge Base with unlimited articles and images
Save visitor as Contact
Block unwanted senders
Show more +
Comm100 Live Chat reviews and ratings
Buyer sentiment
Users generally appreciate Comm100 Live Chat for its robust multi-channel capabilities and AI features, though some express concerns about pricing transparency and setup complexity.
What buyers like
- AI-powered personalization
- Multi-channel communication
- Rich engagement tools
Common complaints
- Pricing opacity
- Configuration complexity
- See if Comm100 Live Chat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Comm100 Live Chat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Comm100 Live Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating Comm100 Live Chat.
Certifications
Security features
Developer & data
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Comm100 Live Chat Support Options
Frequently Asked Questions About Comm100 Live Chat
Common questions buyers ask before choosing Comm100 Live Chat.
Comm100 Live Chat is a Live Chat Software. Comm100 Live Chat offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form and many more functionalities.
Comm100 Live Chat is a strong fit if: You require AI-driven personalized customer interactions across multiple channels.; Your team needs advanced engagement tools like video chat and co-browsing.. Consider alternatives if: You are a freelancer or solo entrepreneur with minimal customer interaction.; You need transparent pricing upfront or a very simple chat solution..
Buyers commonly note the following limitations of Comm100 Live Chat: Pricing details are not publicly available, requiring sales contact; Potential complexity in configuring multi-channel integrations; Limited information on customization for very small businesses.
Some top alternatives to Comm100 Live Chat includes ZoomInfo Chat, LiveAgent, CommBox, LiveChat and ChatAndBot.
Comm100 Live Chat offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Comm100 Live Chat is $29/User/Month
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].