Companies may use live chat software to connect with website visitors in real time via chat windows. Customer service employees can use live chat software to assist consumers who have queries about items or how to navigate the website. Support agents can utilise pop-up chat windows to encourage... Read more
Researched and Edited by Rajat Gupta
Last updated: May 2025
Researched and Edited by Rajat Gupta
Last updated: May 2025
Common Features
Visitor Targeting
Knowledge Database
Agent Scheduling
Shortcut Messages
+ 27 more
Unique Features
Chat (Messaging)
Community Forums
Multi-channel Messaging
Customer Engagement
+ 106 more
Pricing
59% Software offers Free Trial
40% Software offers Freemium
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I'm looking for Live Chat Software that is:
Showing 1-20 out of 155
8.2
Spot Score
RECOMMENDED
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Product Description
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
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ZoomInfo Chat offers custom pricing plan
9.8
Spot Score
Product Description
Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, resulting in faster sales and improved lead generation. Engage customers with ...
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Starts from $59/Month
Pros & Cons
Intuitive and user-friendly interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
9.8
Spot Score
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Product Description
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...
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Free Trial available
Starts from $16/User/Month when Billed Yearly
Pros & Cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
9.8
Spot Score
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Product Description
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...
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Free Trial available
Starts from $15/User/Month, also offers free forever plan
9.7
Spot Score
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Product Description
tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and support tickets, creating a helpful and efficient environment. It simplifies the shopping experience by ...
Read morePros & Cons
User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing seamless communication and quick responses.
Offers a robust free plan with an automation bot and 24/7 support team-like functionality.
Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
9.7
Spot Score
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Product Description
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...
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Free Trial available
Starts from $25/User/Month, also offers free forever plan
Pros & Cons
Responsive and helpful customer support team, providing prompt assistance and solutions.
Rich features, seamless integration with various tools, and continuous development of new functionality.
Easy to use, intuitive interface, and accessibility across different communication channels.
Solid product orientation, friendly to small and medium-sized businesses, with a coherent and solid vision.
Some users experienced complexities when navigating through various options, indicating potential navigation challenges.
Limited visual customization options, such as chatbox button customization, preventing full visual customization.
9.6
Spot Score
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Product Description
JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...
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Free Trial available
Starts from $13/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.
Provides cost-effective solutions for establishing customer relations and increasing sales rates efficiently.
Offers modern interface design, simple setup, and customization options, enhancing the user experience.
Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.
Lack of advanced features like voicemail, limited integration with major platforms, and potential concerns about security and fraudulent activities associated with the product.
9.6
Spot Score
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Product Description
BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...
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Free Trial available
BirdEye offers custom pricing plan
Pros & Cons
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
9.5
Spot Score
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Product Description
Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...
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Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
9.4
Spot Score
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Product Description
Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...
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Free Trial available
Olark offers custom pricing plan
Pros & Cons
Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.
Effective in enabling real-time communication with website visitors, leading to increased customer engagement and conversion rates.
Provides basic features needed for customer chat, such as automated responses and chat management tools.
Offers customization options for branding and messaging, enhancing user experience.
Lack of advanced features and integrations, limiting functionalities for advanced users/organizations.
Pricing structure, particularly for add-on features, may deter small startups or users on a budget.
9.3
Spot Score
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Product Description
"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...
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Free Trial available
Starts from $8.25/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Reliable and stable performance with minimal downtimes or bugs, ensuring seamless operation for years.
Streamlines communication by allowing chat support for multiple websites in one platform, enhancing efficiency.
Intuitive and user-friendly interface makes it easy for both agents and customers to navigate and use the tool.
Facilitates timely resolution of customer issues, leading to increased customer satisfaction and loyalty.
Lack of extensive instructions for new users may lead to confusion during initial setup or operation.
Limited reporting tools compared to other chat applications, impacting detailed performance analysis and insights.
9.3
Spot Score
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Product Description
Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...
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Free Trial available
Starts from $29/User/Month
9.3
Spot Score
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Product Description
SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...
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Free Trial available
Starts from $16/User/Month
Pros & Cons
Easy to use with proactive chat for engaging customers and boosting revenue.
Comprehensive reports provide insights on visitor behavior and easy integration with Salesforce.
Customizable features for forms and pages, aiding communication with customers.
Efficient customer support team and useful stats summary for monitoring performance.
Issues with system integrations and outdated design can affect user experience.
Limits on chat disconnect time can be restrictive for ongoing conversations.
9.3
Spot Score
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Product Description
LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...
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Free Trial available
Starts from $9/Month
Pros & Cons
Outstanding customer service with quick issue resolution and great support staff.
User-friendly and easy to navigate, making it simple for users.
Limited customizations and features, making it challenging for newcomers without proper support.
Marketplace lacks variety in additional apps and connectors, restricting advanced functionalities.
9.3
Spot Score
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Product Description
Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile apps and games. What sets Helpshift apart is its pioneering approach of in-app ...
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Helpshift offers custom pricing plan
Pros & Cons
Integrates well with other resources and systems for easier customer service.
Offers a variety of possibilities to search for information and manage client requests effectively.
Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.
Automation and filter settings are great for streamlining support processes.
Occasional system crashes and slow response times.
Limited customization options and lack of certain platform support on the Help Center.
9.3
Spot Score
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Product Description
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...
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Free Trial available
Pros & Cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for seamless customer interactions and relationship management.
Combines live chat functionality with AI bot support and self-service solutions for scalable support.
Supports omnichannel communication and real-time assistance for enhanced customer experience.
Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.
Richness of features and customizations might be complex for new users without adequate support or guidance.
9.3
Spot Score
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Product Description
Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily interact with visitors and boost your conversion rate. Gain valuable insights ...
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Starts from $10/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Easy to use and customize, saving time and enhancing customer interactions.
Intuitive interface with seamless navigation, contributing to a positive user experience.
Reliable service with minimal downtime, ensuring prompt message delivery.
Commitment to user privacy and security, offering end-to-end encryption for secure conversations.
Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.
Limited customization options such as themes and notification sounds may restrict personalization for some users.
9.3
Spot Score
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Product Description
Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...
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Free Trial available
Starts from $27.55/User/Month when Billed Yearly
9.2
Spot Score
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Product Description
Giosg is a dynamic live chat platform that helps businesses enhance their lead conversion rates and drive growth. By offering personalized interactions, it allows enterprises to focus on converting warm leads and retaining satisfied customers. With its AI-powered capabilities, Giosg also ...
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Free Trial available
Giosg offers custom pricing plan
Pros & Cons
Easy to deploy and use, with simple modification and creation of bots.
Exceptional customer support providing efficient assistance.
Building integrations is easy and fast, with customization options.
Innovative and friendly company and solution.
Complexity for newcomers without proper support when utilizing the richness of features and customizations.
Limited selection in the Marketplace for additional apps and connectors, which restricts advanced functionalities.
9.2
Spot Score
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Product Description
Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert prospects into paying customers and boost sales. It also includes auto messages, ticketing, email ...
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Free Trial available
Starts from $12/User/Month when Billed Yearly
Pros & Cons
Offers a wide range of functionality for organizing chats with customers, including AI integration and internal system integration.
Saves time by consolidating multiple tools into one with great functionality.
Clean and intuitive tool that works out of the box.
Affordable pricing with all the necessary features.
Occasional issues with basic features breaking, requiring time to fix.
Support responsiveness can vary, leading to frustrations with critical functionality failures.
