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Live Chat Software

What is Live Chat Software?

Companies may use live chat software to connect with website visitors in real time via chat windows. Customer service employees can use live chat software to assist consumers who have queries about items or how to navigate the website. Support agents can utilise pop-up chat windows to encourage...  Read more

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Researched and Edited by Rajat Gupta

Last updated: December 2024

Live Chat Software overview

Read buyer's guide
page-autohor

Researched and Edited by Rajat Gupta

Last updated: December 2024

Common Features

  • Visitor Targeting

  • Knowledge Database

  • Agent Scheduling

  • Shortcut Messages

+ 26 more

Unique Features

  • Community Forums

  • Alert Notifications

  • Multi-channel Messaging

  • Chat (Messaging)

+ 101 more

Pricing

  • 58% Software offers Free Trial

  • 40% Software offers Freemium

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Showing 1-20 out of 154

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List of the Top Live Chat Software as of December 2024

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

8.2

Spot
Score

ZoomInfo Chat

Transform your website chats into valuable connections.

RECOMMENDED

What is ZoomInfo Chat?

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with ... Read more

ZoomInfo Chat Pricing

ZoomInfo Chat offers custom pricing plan

Add to compare

Visit website

8.2/10

Spot Score

ZoomInfo Chat - Live Chat Software

ZoomInfo Chat

RECOMMENDED

Transform your website chats into valuable connections.

Add to compare

Product Description

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...

Read more

Pricing

ZoomInfo Chat offers custom pricing plan

9.8

Spot
Score

Intercom

Boost your sales, keep your customers, and grow.

What is Intercom?

Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat ... Read more

Intercom Pricing

Starts from $59/Month

Add to compare

Visit website

9.8/10

Spot Score

Intercom - Live Chat Software

Intercom

Boost your sales, keep your customers, and grow.

Add to compare

Product Description

Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, resulting in faster sales and improved lead generation. Engage customers with ...

Read more

Pricing

Starts from $59/Month

9.8

Spot
Score

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

What is LiveChat?

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their ... Read more

LiveChat Pricing

Free Trial available

Starts from $16/User/Month when Billed Yearly

Add to compare

Visit website

9.8/10

Spot Score

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Add to compare

Product Description

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

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Pricing

Free Trial available

Starts from $16/User/Month when Billed Yearly

9.8

Spot
Score

LiveAgent

Connect with your customers on all channels.

What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and ... Read more

LiveAgent Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

Add to compare

Visit website

9.8/10

Spot Score

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

Add to compare

Product Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

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Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.7

Spot
Score

tawk.to

Engage with customers in real-time, effortlessly.

What is tawk.to?

tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables ... Read more

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Visit website

9.7/10

Spot Score

tawk.to - Live Chat Software

tawk.to

Engage with customers in real-time, effortlessly.

Add to compare

Product Description

tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and support tickets, creating a helpful and efficient environment. It simplifies the shopping experience by ...

Read more

Pricing

9.7

Spot
Score

Crisp

Transforming customer conversations, one click at a time.

What is Crisp?

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and ... Read more

Crisp Pricing

Free Trial available

Starts from $25/User/Month, also offers free forever plan

Add to compare

Visit website

9.7/10

Spot Score

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

Add to compare

Product Description

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

Read more

Pricing

Free Trial available

Starts from $25/User/Month, also offers free forever plan

9.6

Spot
Score

JivoChat

Connect and convert with JivoChat.

4.2

(92)

What is JivoChat?

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with ... Read more

JivoChat Pricing

Free Trial available

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

Add to compare

Visit website

9.6/10

Spot Score

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

4.2

(92)

Add to compare

Product Description

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

Read more

Pricing

Free Trial available

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

9.6

Spot
Score

BirdEye

Manage your reputation like a pro.

What is BirdEye?

BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to ... Read more

BirdEye Pricing

Free Trial available

BirdEye offers custom pricing plan

Add to compare

Visit website

9.6/10

Spot Score

BirdEye - Reputation Management Software

BirdEye

Manage your reputation like a pro.

Add to compare

Product Description

BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...

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Pricing

Free Trial available

BirdEye offers custom pricing plan

9.5

Spot
Score

Freshchat

Upgrade your customer service with intelligent messaging.

What is Freshchat?

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and ... Read more

Freshchat Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Add to compare

Visit website

9.5/10

Spot Score

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

Add to compare

Product Description

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Read more

Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.4

Spot
Score

Olark

Connect with customers. Streamline communication. Boost conversions.

What is Olark?

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. ... Read more

Olark Pricing

Free Trial available

Olark offers custom pricing plan

Add to compare

Visit website

9.4/10

Spot Score

Olark - Live Chat Software

Olark

Connect with customers. Streamline communication. Boost conversions.

Add to compare

Product Description

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...

Read more

Pricing

Free Trial available

Olark offers custom pricing plan

9.3

Spot
Score

Provide Support

Enhance customer support with effortless live chat.

4.5

(53)

What is Provide Support?

"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up ... Read more

Provide Support Pricing

Free Trial available

Starts from $8.25/Month when Billed Yearly, also offers free forever plan

Add to compare

Visit website

9.3/10

Spot Score

Provide Support - Live Chat Software

Provide Support

Enhance customer support with effortless live chat.

4.5

(53)

Add to compare

Product Description

"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...

Read more

Pricing

Free Trial available

Starts from $8.25/Month when Billed Yearly, also offers free forever plan

9.3

Spot
Score

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

4.5

What is Comm100 Live Chat?

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. ... Read more

Comm100 Live Chat Pricing

Free Trial available

Starts from $29/User/Month

Add to compare

Visit website

9.3/10

Spot Score

Comm100 Live Chat - Live Chat Software

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

4.5

Add to compare

Product Description

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...

Read more

Pricing

Free Trial available

Starts from $29/User/Month

9.3

Spot
Score

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

What is SnapEngage?

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its ... Read more

SnapEngage Pricing

Free Trial available

Starts from $16/User/Month

Add to compare

Visit website

9.3/10

Spot Score

SnapEngage - Live Chat Software

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

Add to compare

Product Description

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...

Read more

Pricing

Free Trial available

Starts from $16/User/Month

9.3

Spot
Score

LiveHelpNow

Elevate your customer service with LiveHelpNow.

What is LiveHelpNow?

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. ... Read more

LiveHelpNow Pricing

Free Trial available

Starts from $9/Month

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Visit website

9.3/10

Spot Score

LiveHelpNow - Live Chat Software

LiveHelpNow

Elevate your customer service with LiveHelpNow.

Add to compare

Product Description

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...

Read more

Pricing

Free Trial available

Starts from $9/Month

9.3

Spot
Score

Helpshift

Revolutionizing in-app customer support.

What is Helpshift?

Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative ... Read more

Helpshift Pricing

Helpshift offers custom pricing plan

Add to compare

Visit website

9.3/10

Spot Score

Helpshift - Live Chat Software

Helpshift

Revolutionizing in-app customer support.

Add to compare

Product Description

Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile apps and games. What sets Helpshift apart is its pioneering approach of in-app ...

Read more

Pricing

Helpshift offers custom pricing plan

9.3

Spot
Score

Freshdesk Messaging (Formerly Freshchat)

Effortless customer service for the digital world.

What is Freshdesk Messaging (Formerly Freshchat)?

Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make ... Read more

Freshdesk Messaging (Formerly Freshchat) Pricing

Free Trial available

Add to compare

Visit website

9.3/10

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat)

Effortless customer service for the digital world.

Add to compare

Product Description

Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...

Read more

Pricing

Free Trial available

9.3

Spot
Score

Smartsupp

Improve customer satisfaction with real-time chat.

What is Smartsupp?

Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them ... Read more

Smartsupp Pricing

Starts from $10/User/Month when Billed Yearly, also offers free forever plan

Add to compare

Visit website

9.3/10

Spot Score

Smartsupp - Live Chat Software

Smartsupp

Improve customer satisfaction with real-time chat.

Add to compare

Product Description

Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily interact with visitors and boost your conversion rate. Gain valuable insights ...

Read more

Pricing

Starts from $10/User/Month when Billed Yearly, also offers free forever plan

9.3

Spot
Score

Reamaze

Revolutionizing customer support for seamless communication.

What is Reamaze?

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of ... Read more

Reamaze Pricing

Free Trial available

Starts from $27.55/User/Month when Billed Yearly

Add to compare

Visit website

9.3/10

Spot Score

Reamaze - Help Desk Software

Reamaze

Revolutionizing customer support for seamless communication.

Add to compare

Product Description

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...

Read more

Pricing

Free Trial available

Starts from $27.55/User/Month when Billed Yearly

9.2

Spot
Score

Giosg

Boost conversions and delight customers with Giosg.

4.5

(11)

What is Giosg?

Giosg is a dynamic live chat platform that helps businesses enhance their lead conversion rates and drive growth. By offering personalized ... Read more

Giosg Pricing

Free Trial available

Giosg offers custom pricing plan

Add to compare

Visit website

9.2/10

Spot Score

Giosg - Live Chat Software

Giosg

Boost conversions and delight customers with Giosg.

4.5

(11)

Add to compare

Product Description

Giosg is a dynamic live chat platform that helps businesses enhance their lead conversion rates and drive growth. By offering personalized interactions, it allows enterprises to focus on converting warm leads and retaining satisfied customers. With its AI-powered capabilities, Giosg also ...

Read more

Pricing

Free Trial available

Giosg offers custom pricing plan

9.2

Spot
Score

HelpCrunch

Revolutionize customer communication for ultimate success.

What is HelpCrunch?

Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it ... Read more

HelpCrunch Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

Add to compare

Visit website

9.2/10

Spot Score

HelpCrunch - Live Chat Software

HelpCrunch

Revolutionize customer communication for ultimate success.

Add to compare

Product Description

Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert prospects into paying customers and boost sales. It also includes auto messages, ticketing, email ...

Read more

Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

Live Chat Software Buyer's Guide

Buyers Guide to Live Chat Software (2024)

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Frequently Asked Questions (FAQs)

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