8.9
SpotScore
ProProfs Chat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $10 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is ProProfs Chat?
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ready-made templates create a lasting impression for visitors. Real-time monitoring allows you to understand visitor behavior, while also tracking conversations and operator performance for feedback and improvement. Boost efficiency and enhance customer engagement with ProProfs Chat.
Pricing
Starts from $10 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
ProProfs Chat Software Demo
ProProfs Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ProProfs Chat
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose ProProfs Chat
Efficient engagement with predefined messages
Operator collaboration enhances training
Customizable features create a unique visitor experience
Is ProProfs Chat right for you?
What buyers should know before shortlisting ProProfs Chat
ProProfs Chat is a live chat platform built for teams that need quick message templates and internal collaboration. It includes real-time visitor monitoring and chat metrics, making it useful for support teams handling multiple conversations at once.
Before shortlisting, verify that ProProfs Chat's canned responses and team chat features match your workflow. Check whether the platform integrates with your existing CRM or helpdesk—many users need this connection to avoid duplicate customer records.
Confirm pricing: ProProfs charges per agent seat, so costs scale quickly if you plan to add staff. In demos, test the reporting dashboard to ensure it tracks the metrics your team actually measures (response time, resolution rate, customer satisfaction scores).
Also ask about mobile app functionality—some teams rely on this for remote support, and you'll want to confirm it meets your needs before committing.
ProProfs Chat pros and cons
- ProProfs Chat pros
Efficient engagement with predefined messages
Operator collaboration enhances training
Customizable features create a unique visitor experience
- ProProfs Chat cons
May lack advanced integrations with other tools
Analytics features could be more comprehensive
Ready to try it?
Get started with ProProfs Chat
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare ProProfs Chat side-by-side with top Live Chat Software alternatives.
What is the pricing of ProProfs Chat?
ProProfs Chat Pricing Plans
ESSENTIALS
Operator: 1
Unlimited Chats
Departments & Groups: 3
Domains: 1
Web, Mobile & Desktop App
Show more +
PREMIUM
Operator: 1
Unlimited Chats - Unlimited
Departments & Groups: Unlimited
Domains: 3
Web, Mobile & Desktop App
Show more +
ENTERPRISE
Unlimited Chats
Departments & Groups: Unlimited
Domains: Unlimited
Web, Mobile & Desktop App
Chat History: Unlimited
Show more +
Weighing your options?
Not sure if ProProfs Chat fits your budget?
ProProfs Chat reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 70 reviews, with consistently positive feedback.
What buyers like
- Predefined messages for efficiency
- Operator-to-operator chat
- Customizable chat windows
Common complaints
- Limited integrations
- Basic analytics features
- No mobile app
Are you using ProProfs Chat?
What users are saying
SP
Sumit P
05/09/23
"Easy to use and provide a good customer satisfaction by this tool."
What do you like best about ProProfs Chat? There are so many inbuilt macros and contact drivers. We can respond in just seconds. What do you dislike ...
Read more
AG
Abhishek G
05/03/23
"Better Customer Service with ProProfs Chat"
What do you like best about ProProfs Chat? ProProfs Chat is a valuable tool because it allows me to talk to my customers quickly and easily. It is ...
Read more
AG
Abhishek G
05/03/23
"Better Customer Service with ProProfs Chat"
What do you like best about ProProfs Chat? ProProfs Chat is a valuable tool because it allows me to talk to my customers quickly and easily. It is ...
Read more
AJ
Arpi J
04/27/23
"An interesting Chat solution for any customer facing website."
What do you like best about ProProfs Chat? The best part we liked about the ProProfs chat is the east with which we can put it on our website. It has ...
Read more
AJ
Arpi J
04/27/23
"An interesting Chat solution for any customer facing website."
What do you like best about ProProfs Chat? The best part we liked about the ProProfs chat is the east with which we can put it on our website. It has ...
Read more
BC
ben cornell
08/31/22
Communicate better & close more sales!
PROS: One of the best things about using this tool is that we can personalize a customer’s journey. The tool allows us to monitor customers’ browsing ...
Read more
- See if ProProfs Chat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of ProProfs Chat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
ProProfs Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating ProProfs Chat.
Certifications
Developer & data
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Frequently Asked Questions About ProProfs Chat
Common questions buyers ask before choosing ProProfs Chat.
ProProfs Chat is a Live Chat Software. ProProfs Chat offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
Buyers commonly note the following limitations of ProProfs Chat: May lack advanced integrations with other tools; Analytics features could be more comprehensive; New users might find it complex.
Some top alternatives to ProProfs Chat includes ZoomInfo Chat, LiveChat, Crisp, LiveEngage and Let's Connect.
ProProfs Chat offers Free Trial, Subscription, Quotation Based pricing models
The starting price of ProProfs Chat is $10/User/Month when Billed Yearly
Free buyer scorecard
Evaluate ProProfs Chat with the live chat software buyer scorecard
A weighted live chat software scorecard to assess ProProfs Chat objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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Ready to try it?
Get started with ProProfs Chat
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].