8.8
Spot Score
WhosOn Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $33 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is WhosOn?
WhosOn is an intelligent live chat software that prioritizes user satisfaction for your business through proactive tracking, chatting, and engaging methods. By welcoming visitors with targeted messages and offering personalized services, WhosOn helps build a strong connection with customers. With its advanced features such as sentiment analysis, mood indicator, and smart response suggestions, WhosOn provides real-time insights into customer behavior and ensures prompt responses to their queries. Additionally, its video chat feature adds a human touch to your customer support, giving your business an edge in capturing user attention. Experience the extra advantage of WhosOn in elevating your customer service efforts.
Pricing
Starts from $33 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
WhosOn Software Demo
WhosOn was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider WhosOn
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose WhosOn
Proactive messaging fosters stronger customer relationships.
Sentiment analysis helps tailor responses effectively.
User-friendly design simplifies the chat experience.
Is WhosOn right for you?
What buyers should know before shortlisting WhosOn
WhosOn excels in proactive customer engagement through intelligent chat features. Its sentiment analysis and smart suggestions provide valuable insights, making it a strong choice for businesses focused on customer satisfaction.
WhosOn pros and cons
- WhosOn pros
Proactive messaging fosters stronger customer relationships.
Sentiment analysis helps tailor responses effectively.
User-friendly design simplifies the chat experience.
- WhosOn cons
Limited customization may not suit all brands.
Higher pricing for advanced features.
Ready to try it?
Get started with WhosOn
Start your free trial — no credit card required.
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Compare WhosOn side-by-side with top Live Chat Software alternatives.
What is the pricing of WhosOn?
WhosOn Pricing Plans
WhosOn cloud
$33
/User/Month
Get your chat hosted in a secure data centre
No maintenance required, no lengthy config
Simply add a line of code to your website and go
WhosOn on-premises
$46
/User/Month
Host your chat solution in-house
Store data in your own private servers
Take full control of your own security
WhosOn enterprise
$46
/User/Month
A custom-configured environment
No shared resources or bandwidth
Primed to handle any volume of chats
WhosOn reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 19 reviews, with strong overall satisfaction.
What buyers like
- Proactive visitor engagement
- Sentiment analysis
- Smart response suggestions
Common complaints
- Limited customization options
- May lack advanced features
- Pricing can be high
What users are saying
KC
Kevin C
08/16/19
"Who's On Review"
What do you like best about WhosOn? Very simple to use system for chatting with customers/prospects from our website. What do you dislike about WhosOn?
SA
Sara A
01/26/19
"Best Live Chat for your customers"
What do you like best about WhosOn? Pre-chat survey, to gather valuable customer data and give relevant support Post-chat survey, to ascertain service ...
Read more
AU
Anonymous User
01/25/19
"Great enough"
What do you like best about WhosOn? I like how easy and functional is, it is very intuitive to use What do you dislike about WhosOn?
MM
Montana M
01/20/19
"Customer support"
What do you like best about WhosOn? The ability to be able to use this to chat with customers/guest of the business website and also chat with ...
Read more
AU
Anonymous User
12/05/18
"Ticks all the boxes and more"
What do you like best about WhosOn? Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents.
FF
Frank F
09/05/18
"Whose On Helps Broaden Client Support Avenues"
What do you like best about WhosOn? Allows our support representatives to effectively multitask by providing chat support while working on other ...
Read more
What are the features of WhosOn?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
WhosOn security and data handling
Key compliance certifications and security features for IT and security teams evaluating WhosOn.
Certifications
Developer & data
Alternatives to WhosOn
WhosOn Support Options
Frequently Asked Questions About WhosOn
Common questions buyers ask before choosing WhosOn.
WhosOn is a Live Chat Software. WhosOn offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form and many more functionalities.
Buyers commonly note the following limitations of WhosOn: Limited customization may not suit all brands.; Higher pricing for advanced features.; Integration with existing systems can be challenging..
Some top alternatives to WhosOn includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp and Let's Connect.
WhosOn offers Free Trial, Subscription pricing models
The starting price of WhosOn is $33/User/Month
Ready to try it?
Get started with WhosOn
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].