9.6
Spot Score
JivoChat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPRStarts from $13 / User / Month when Billed Yearly, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for JivoChat
JivoChat is a live chat software used by customer service representatives and sales agents in small to medium-sized businesses. With a rating of 4.2 out of 5 from 106 user reviews, it is broadly validated, indicating general satisfaction among its users.
The software is praised for its ease of use and smooth integration with various systems, which is particularly beneficial for e-commerce companies and customer support teams looking to enhance customer interactions. Additionally, its cost-effective solutions help businesses efficiently increase sales rates. However, a significant limitation is its poor customer support, with reports of delayed responses and unresolved issues that could affect user satisfaction.
Quick facts about JivoChat
What is JivoChat?
JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, and dial-up calls. With features such as call transfers, routing, and recording, JivoChat simplifies customer service and enables prompt responses to queries. It also offers an instant callback feature to help businesses close deals efficiently. With JivoChat, businesses can manage all communication in one place and ensure they never miss a client's reach. Say goodbye to missed opportunities and hello to improved sales and customer retention with JivoChat.
Pricing
Starts from $13 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
JivoChat Software Demo
JivoChat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider JivoChat
- Use cases
- E-commerce companies, Customer support teams, Sales teams focused on lead generation
- Team types
- Customer service representatives, Sales agents
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose JivoChat
Easy to use and integrate with various systems
Cost-effective solution for improving customer relations and sales
Modern interface design with simple setup and customization
Is JivoChat right for you?
Best for small to mid-sized e-commerce teams needing multi-channel live chat.
Choose JivoChat if
- You run a small or medium e-commerce business seeking easy multi-channel communication.
- Your team values a simple, low-complexity setup with a modern, customizable interface.
- You need cost-effective live chat combined with email, Facebook messaging, and call features.
Consider alternatives if
- Your enterprise requires advanced security, compliance, and extensive platform integrations.
- You depend heavily on robust customer support and advanced features like voicemail.
What buyers should know before shortlisting JivoChat
Having analyzed a variety of reviews over the past year, there are notable strengths to JivoChat that stand out. Users appreciate the affordable pricing, making it an accessible tool for businesses of all sizes.
The app offers a range of features that aid in customer interaction, such as canned responses and a user-friendly interface, contributing to improved lead generation and customer communication. While some users have highlighted issues with customer service, multiple reviewers have commended the platform for its ease of use, modern design, and the ability to tailor settings to suit individual business needs.
Additionally, the integration with various systems and the availability of instantaneous chats have been particularly praised. Despite a few reports of poor support experiences and concerns regarding refunds and fraudulent activities, JivoChat seems to offer a valuable live chat solution with significant potential for enhancing customer engagement.
Overall, the platform's features, affordability, and intuitive design make it a promising choice for businesses seeking to streamline their customer communication processes.
JivoChat pros and cons
- JivoChat pros
Easy to use and integrate with various systems
Cost-effective solution for improving customer relations and sales
Modern interface design with simple setup and customization
- JivoChat cons
Poor customer support with delayed responses and unresolved issues
Lack of advanced features such as voicemail
Ready to try it?
Get started with JivoChat
Start your free trial — no credit card required.
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What is the pricing of JivoChat?
JivoChat Pricing Plans
Basic
Unlimited chats and websites
Customizable chat in 25 languages
Desktop, mobile and browser agent apps
24/7 customer support
2 month chat history storage
Show more +
Professional
All the benefits of Basic version, and:
Unlimited chat history storage
Proactively start chats and catch leads using Smart Triggers
Complete visitor info including IP addresses, region, visit source and more
Canned responses with an automatic helper
Show more +
JivoChat reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use, affordability, and effective customer communication, tempered by concerns over customer support and feature limitations.
What buyers like
- Ease of use
- Affordable pricing
- Modern interface and customization
Common complaints
- Customer support delays
- Lack of advanced features
What users are saying
J
Jan
06/10/24
The customer support is a desaster
The customer support is a desaster. They don't communicate with each other, so basically you have to explain your problem every time from scratch. The ...
Read more
EL
Ellis L
01/02/24
"Great service and compact product"
What do you like best about JivoChat? Great way to drum up customers and clients What do you dislike about JivoChat?
MC
M C
06/20/23
Charged me twice and one month later…
Charged me twice and one month later still no refund despite emailing 5+ times. The worst customer service I’ve ever experienced. The app is ok but ...
Read more
J
Jamoo
06/12/23
NO REFUNDS
NO REFUNDS. NO PRO-RATED CREDITS. CRAP TERMS OF SERVICE POLICY.
WZ
Waldemar Z
05/09/23
JivoChat supports Crypto Scammers
JivoChat supports Crypto Scammers. Why are you doing this? I was scammed.
JW
Jeremy Williams
02/01/23
jiovo chat is a joke
jiovo chat is a joke. this company supports crypto scam companies such as DECKER LIMITED.. They send back messages weeks later asking " hi sir, what ...
Read more
- See if JivoChat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of JivoChat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
JivoChat security and data handling
Key compliance certifications and security features for IT and security teams evaluating JivoChat.
Certifications
Security features
Developer & data
Alternatives to JivoChat
JivoChat Support Options
Frequently Asked Questions About JivoChat
Common questions buyers ask before choosing JivoChat.
JivoChat is a Live Chat Software. JivoChat offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
JivoChat is a strong fit if: You run a small or medium e-commerce business seeking easy multi-channel communication.; Your team values a simple, low-complexity setup with a modern, customizable interface.. Consider alternatives if: Your enterprise requires advanced security, compliance, and extensive platform integrations.; You depend heavily on robust customer support and advanced features like voicemail..
Buyers commonly note the following limitations of JivoChat: Poor customer support with delayed responses and unresolved issues; Lack of advanced features such as voicemail; Limited integration with major platforms and potential security concerns.
Some top alternatives to JivoChat includes ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat and txt.me.
JivoChat offers Free Trial, Freemium, Subscription pricing models
The starting price of JivoChat is $13/User/Month when Billed Yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].