Smartsupp Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPRStarts from $10 / User / Month when Billed Yearly, also offers free forever plan
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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Smartsupp
Smartsupp at 4.4/5 from 80 reviews and SpotScore 9.3 serves customer service representatives and sales teams at small to medium-sized businesses that need live chat integrated with their website or app. Users report the interface is straightforward to navigate and the customization options let teams tailor chat widgets to match their brand. The main friction points are mobile app setup complexity and notification delays, which can result in slower response times to incoming customer messages.
Live chat software replaces email and phone as the primary customer communication channel for online businesses. Teams using Smartsupp typically reduce first-response time and increase conversion rates by engaging visitors in real time.
Quick picks:
What is Smartsupp?
Smartsupp is a live chat platform that lets website operators engage visitors in real time, with visibility into screen views, clicks, and cursor movements to understand browsing behavior. Operators can customize the chat widget appearance and position to match their brand and stay connected via a mobile app. It includes personalized messaging tools for tracking and improving visitor conversion rates.
Pricing
Starts from $10 / User / Month when Billed Yearly
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Smartsupp Software Demo
Smartsupp was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Smartsupp
- Use cases
- E-commerce websites, Customer support teams, Small to medium-sized businesses with online presence
- Team types
- Customer service representatives, Sales teams
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Smartsupp
Easy to use and customize, saving time and enhancing customer interactions
Intuitive interface with seamless navigation
Reliable service with minimal downtime ensuring prompt message delivery
Is Smartsupp right for you?
Best for SMBs seeking easy, reliable live chat with strong privacy features.
Choose Smartsupp if
- You run an e-commerce or SMB website needing straightforward visitor engagement.
- Your team values an intuitive interface with minimal downtime for prompt responses.
- You require end-to-end encryption to ensure secure customer conversations.
Consider alternatives if
- Your enterprise demands extensive chat customization and complex integrations.
- You rely heavily on mobile app notifications and advanced mobile usability.
What buyers should know before shortlisting Smartsupp
Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience.
The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App excels in prioritizing user privacy and security with its end-to-end encryption feature.
The dedicated customer support team receives accolades for their quick and informative responses, enhancing user satisfaction. While users appreciate the app's AI capabilities and time-saving features, some suggest additional customizable options for personalization.
Nonetheless, Smart App remains a solid option for businesses seeking to elevate customer support and engagement on their website, making it a popular choice in the live chat software market.
Smartsupp pros and cons
- Smartsupp pros
Easy to use and customize, saving time and enhancing customer interactions
Intuitive interface with seamless navigation
Reliable service with minimal downtime ensuring prompt message delivery
- Smartsupp cons
Mobile app setup and notifications can be challenging, leading to missed interactions
Limited customization options such as themes and notification sounds
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Get started with Smartsupp
Try the free plan and upgrade when ready.
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Compare Smartsupp side-by-side with top Live Chat Software alternatives.
What is the pricing of Smartsupp?
Smartsupp Pricing Plans
Free
Free forever for 3 agents
14-day conversation history
Live chat + email sending
Help center
Data privacy & security - GDPR complaint
Show more +
Standard
1 year conversation history
Live chat + email + Facebook Messenger
1 chatbot New
Engage visitors via visitor list
Video recordings (10 000 / month)
Show more +
Pro
3 years conversation history
Live chat + email + Facebook Messenger
10+ chatbots New
Engage visitors with chatbots
Video recordings (50 000 / month)
Show more +
Smartsupp reviews and ratings
Buyer sentiment
Overall positive user sentiment highlighting ease of use, reliability, and strong privacy features, tempered by some mobile app usability concerns.
What buyers like
- Ease of use
- Reliability
- Privacy and security
Common complaints
- Mobile app notifications
- Limited customization
Are you using Smartsupp?
What users are saying
EC
Emmanuel Chidubem
07/13/24
smartsupp has been the best live chat i…
smartsupp has been the best live chat i ve ever used. Belive me when i say i ve used alot of live chats.
TR
Tomas Ragozis
04/16/24
Really bad product and service
Really bad product and service, after update can’t login to my smartsupp account , have error messages , so can’t use it at all , missed many ...
Read more
TR
Tomas Ragozis
04/16/24
Really bad product and service
Really bad product and service, after update can’t login to my smartsupp account , have error messages , so can’t use it at all , missed many ...
Read more
PS
Petr Simon
04/03/24
The extension is very easy to use
The extension is very easy to use. The installation is easy and it works just great.
GT
Global TradeSphere
03/24/24
Excellent
Excellent services
AL
Animal Lovers for Italy
03/17/24
It's a very nice platform
It's a very nice platform, we are a small group of volunteers which helps animals , and if people need help , they can contact us directly and we ...
Read more
- See if Smartsupp fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Smartsupp?
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Smartsupp security and data handling
Key compliance certifications and security features for IT and security teams evaluating Smartsupp.
Certifications
Security features
Developer & data
Alternatives to Smartsupp
Smartsupp Customers
Dara bags
Insportline
Motorgarten
Redfox
Smartsupp Support Options
Frequently Asked Questions About Smartsupp
Common questions buyers ask before choosing Smartsupp.
Smartsupp is a Live Chat Software. Smartsupp offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
Smartsupp is a strong fit if: You run an e-commerce or SMB website needing straightforward visitor engagement.; Your team values an intuitive interface with minimal downtime for prompt responses.. Consider alternatives if: Your enterprise demands extensive chat customization and complex integrations.; You rely heavily on mobile app notifications and advanced mobile usability..
Buyers commonly note the following limitations of Smartsupp: Mobile app setup and notifications can be challenging, leading to missed interactions; Limited customization options such as themes and notification sounds; Some users may find personalization options insufficient.
Some top alternatives to Smartsupp includes ZoomInfo Chat, LiveChat, Tidio Chat, LiveEngage and 13chats.
Smartsupp offers Freemium, Subscription pricing models
The starting price of Smartsupp is $10/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].