Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Live Chat Software
Intercom, LiveChat, and tawk.to lead the live chat software category. Intercom shines with a SpotScore of 9.8/10 and a substantial 2,278 ratings, indicating strong user satisfaction and reliability. LiveChat matches Intercom's SpotScore and offers flexible pricing options, including a free trial, appealing to those seeking to test before committing. Tawk.to, while having fewer ratings, maintains a high SpotScore of 9.7/10, demonstrating consistent performance.
Live chat software facilitates real-time customer communication and support, primarily purchased by customer service teams in tech startups and mid-sized enterprises looking to enhance user engagement and satisfaction.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for tech startups — LiveChat
- Best for consistent performance — tawk.to
- Best free option — Crisp
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products highlighting third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Showing 1-20 out of 63
9.0
Spot Score

Respond.io
Streamline your business messaging for faster results.
Best for: SMB teams · Mid-market · Enterprise
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What is Respond.io?
Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. With Respond.io, marketing, sales, support, and engineering teams can collaborate seamlessly while managing ...
Read more about Respond.ioStarts from $29/Month, also offers free forever plan
8.3
Spot Score

NinjaChat by 500apps
Enhance customer engagement with real-time chat monitoring.
Best for: SMB teams · Mid-market · Enterprise
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What is NinjaChat by 500apps?
NinjaChat by 500apps is an effective live chat monitoring software designed to enhance customer engagement. The software offers a variety of advanced features such as real-time dashboard, file sharing, and customizable themes for a personalized experience. With options for text, voice, and ...
Read more about NinjaChat by 500appsStarts from $9.99/Month when Billed Yearly, also offers free forever plan
8.6
Spot Score

ChatGen
Streamline customer support and boost conversions.
Best for: SMB teams · Mid-market · Enterprise
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What is ChatGen?
. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With ...
Read more about ChatGenStarts from $79/Month when Billed Yearly

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8.7
Spot Score

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Starts from $80/Month when Billed Yearly
8.5
Spot Score

IntelliTicks
Unleash the power of AI for smarter interactions.
Best for: SMB teams · Mid-market · Enterprise
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What is IntelliTicks?
IntelliTicks is a powerful AI-driven software that simplifies customer interactions and billing management, making it the top choice among industry leaders. This innovative platform creates a personalized experience for customers, allowing them to easily express their needs. Packed with a wide ...
Read more about IntelliTicksStarts from $20/Month when Billed Yearly, also offers free forever plan
8.4
Spot Score

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What is WebGreeter?
Experience seamless live chatting with clients with WebGreeter. Our BI-driven software offers customisable and easy-to-use solutions for hassle-free communication, regardless of your company's size or time zone. Our highly-skilled team ensures quick problem resolution to enhance client ...
Read more about WebGreeterStarts from $20/User/Month
7.7
Spot Score

Smith.ai Virtual Receptionists
Your customers, our priority - always.
Best for: SMB teams · Mid-market
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What is Smith.ai Virtual Receptionists?
Smith.ai Virtual Receptionists is the perfect fit for growing businesses that want to engage and take care of their customers. The North-American based service is staffed by friendly, professional receptionists 24/7 who answer customer queries in English with a personalised touch. With ...
Read more about Smith.ai Virtual ReceptionistsStarts from $140/Month
7.5
Spot Score
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What is Chatdesk Teams?
Chatdesk Teams is a comprehensive chat support platform from Superfans. Its machine learning algorithms analyse previous support messages for better customer experience and to cultivate an ever-evolving and on-brand knowledge base. This advanced tool handles the tedious task of hiring and ...
Read more about Chatdesk TeamsStarts from $99/Month
7.7
Spot Score

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What is iFlyChat?
Introducing iFlyChat - the ultimate chat platform for your community. Our goal at iFlyChat is to provide businesses with powerful software that drives conversions and empowers them to soar towards success. With our innovative products, we enhance user experience by fostering interactions among ...
Read more about iFlyChatStarts from $17/Month when Billed Yearly, also offers free forever plan
8.1
Spot Score

iAdvize
Empower your digital experience with human connections.
Best for: SMB teams · Mid-market · Enterprise
What is iAdvize?
iAdvize is a chat software platform that empowers over 2000 brands across more than 100 countries to add a human touch to their digital experiences at scale. With the use of messaging, a communication channel used by billions of people, iAdvize helps you maintain personal connections with your ...
Read more about iAdvizeStarts from $540/month when yearly
8.5
Spot Score

Lime Talk
Transform visitors into customers with Lime Talk.
Best for: SMB teams · Mid-market · Enterprise
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What is Lime Talk?
Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platform allows you to monitor and analyze customer interest, quickly respond to ...
Read more about Lime TalkStarts from $6/Month
8.7
Spot Score

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What is Helpwise?
Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote technical support and sales teams and safely track customer conversations with shared inbox, help center and live ...
Read more about HelpwiseStarts from $83.25/Month when Billed Yearly, also offers free forever plan
8.9
Spot Score

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What is Chaport?
Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can effortlessly respond to queries, boost sales, and remain connected even when offline through email ...
Read more about ChaportStarts from $15/User/Month when Billed Yearly, also offers free forever plan
8.2
Spot Score

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What is DeskMoz?
Introducing DeskMoz – the ultimate solution for your website. With 24x7 support and a user-friendly chat platform, DeskMoz transforms your website into an interactive hub. Our team of agents engages with your visitors, turning their queries into actionable insights and converting them into ...
Read more about DeskMozStarts from $199/Month
7.8
Spot Score

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What is ChatSupport?
Introducing ChatSupport, the ultimate solution for your business's customer communication needs. Our tagline, "Chat, Connect & Convert" captures the essence of our platform that allows real-time chat interactions, seamless connectivity and increased conversion rates. Unlike chatbots, we believe ...
Read more about ChatSupportStarts from $19/Month, also offers free forever plan
9.8
Spot Score
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What is LiveAgent?
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...
Read more about LiveAgentStarts from $15/User/Month, also offers free forever plan
8.0
Spot Score

BigRadar
Stay connected with BigRadar's automated conversations.
Best for: SMB teams · Mid-market · Enterprise
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What is BigRadar?
BigRadar is the perfect solution for businesses looking to boost their website conversations. With its advanced platform, both team members and customers can stay on top of all messaging activities and ensure that no message goes unanswered. Plus, with the ability to preset campaigns and ...
Read more about BigRadarStarts from $39/Month
9.0
Spot Score

Customerly
Simplify customer management and boost sales with Customerly.
Best for: SMB teams · Mid-market · Enterprise
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What is Customerly?
Introducing Customerly, the ultimate customer lifecycle software tailored specifically for client-facing businesses. This comprehensive tool streamlines customer management by offering support, collecting feedback, and automating key processes like routing and email marketing. With features ...
Read more about CustomerlyStarts from $24/Month when Billed Yearly, also offers free forever plan
9.2
Spot Score

Userlike
Empowering real-time chat for exceptional customer communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Userlike?
Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...
Read more about UserlikeStarts from $90/Month when Billed Yearly, also offers free forever plan
9.0
Spot Score

Formilla.com
Maximize customer engagement and generate leads effortlessly.
Best for: SMB teams · Mid-market · Enterprise
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What is Formilla.com?
Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly through live chat while segmenting your customer base. The tool offers ...
Read more about Formilla.comStarts from $23.99/Month when Billed Yearly, also offers free forever plan







