8.6
Spot Score
ChatGen Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $79 / Month when Billed Yearly
Paypal
IQVIA
PCJ
The Else Club
Eureka ForbesTrusted by many companies including Paypal
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is ChatGen?
. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With features such as automated lead qualification and real-time website visitor monitoring, ChatGen helps convert leads and route them to the right sales rep for easy conversions. Its intelligent routing functionality ensures that the best leads are directed to high-performing sales reps for efficient service delivery. Extensive analytics and inbuilt live chat enhance sales strategies and improve agent performance. Additionally, the platform offers customizable conversational landing pages for seamless website visitor engagement and direct inquiry resolution.
Pricing
Starts from $79 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
ChatGen Software Demo
ChatGen was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ChatGen
- Team types
- Large Enterprises, Medium Business
Why teams choose ChatGen
Combines chatbot and human support effectively.
Real-time monitoring aids in lead conversion.
Trusted by reputable companies enhances credibility.
Is ChatGen right for you?
What buyers should know before shortlisting ChatGen
ChatGen combines chatbot automation with real-time monitoring to deliver personalized customer support. Its lead qualification features streamline the sales process for businesses.
ChatGen pros and cons
- ChatGen pros
Combines chatbot and human support effectively.
Real-time monitoring aids in lead conversion.
Trusted by reputable companies enhances credibility.
- ChatGen cons
Customization options may be limited.
Technical setup could be a barrier for some.
Ready to try it?
Get started with ChatGen
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare ChatGen side-by-side with top Live Chat Software alternatives.
What is the pricing of ChatGen?
ChatGen Pricing Plans
Starter
1K conversations
5 Agents login
Custom Branding
Facebook Messenger
Business
Includes the features of Starter plan, plus
2K conversations
10 Agents login
Intelligent Routing
Slack Integration
Business Pro
Includes the features of Business plan, plus
5K conversations
12 Agents login
IP Whitelisting
FAQ Bot
Business Elite
Includes the features of Business Pro plan, plus
Unlimited Conversations
Unmask Data From Visitors
AI Bot Builder (Beta)
ChatGen reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 2 reviews, with consistently positive feedback.
What buyers like
- Hybrid chatbot capabilities
- Real-time visitor monitoring
- Lead qualification automation
Common complaints
- Limited customization options
- May require technical setup
- Pricing may be high for small businesses
What users are saying
SS
Sujit S
10/15/20
"Exemplary platform to boost User experience online."
What do you like best about Chatgen.ai? Loaded with effective, trendy and multifarious features. Simple Bot building platform with ready to use ...
Read more
AU
Anonymous User
08/26/20
"Best tool and team to get all your chatbot needs solved"
What do you like best about Chatgen.ai? - Easy to setup - Great support from the team - Best pricing plans for the features given - Calendar ...
Read more
What are the features of ChatGen?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
ChatGen security and data handling
Key compliance certifications and security features for IT and security teams evaluating ChatGen.
Certifications
Developer & data
Alternatives to ChatGen
ChatGen Customers
Paypal
IQVIA
PCJ
The Else Club
Eureka Forbes
ChatGen Support Options
Frequently Asked Questions About ChatGen
Common questions buyers ask before choosing ChatGen.
ChatGen is a Live Chat Software. ChatGen offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of ChatGen: Customization options may be limited.; Technical setup could be a barrier for some..
Some top alternatives to ChatGen includes ZoomInfo Chat, LiveChat, Crisp, Smartchat and SiteGPT.
ChatGen offers Free Trial, Subscription, Quotation Based pricing models
The starting price of ChatGen is $79/Month when Billed Yearly
Ready to try it?
Get started with ChatGen
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].