Spot Score

Detailed Review of LiveChat - Live Chat Software Software 2025

Streamline customer support and boost satisfaction with LiveChat.

4.4

(2017)

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Starts from $16/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is LiveChat?

Affiliate Disclosure

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned responses, and integrate with popular apps like Facebook, Google Analytics, and Mailchimp. Boost your customer service efficiency with LiveChat and provide quick solutions to their queries. Say goodbye to repetitive responses and hello to a streamlined customer support experience. Give your business the edge it needs with LiveChat.

Pricing

Starts from $16/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

LiveChat software demo

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LiveChat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

What are the features of LiveChat?

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Features Score:

Agent Scheduling

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Visitor Targeting

What is the pricing of LiveChat?

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Free Trial

Yes, It's available

LiveChat Pricing

Starts from $16/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

Starter

60-day chat history
Basic widget customization
Ticketing system
Data security

Team

Unlimited chat history
Full widget customization
Ticketing system
Data security
Basic reporting

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Business

Unlimited chat history
Full widget customization
Ticketing system
Data security
Advanced reporting

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Enterprise

Unlimited chat history
Full widget customization
Ticketing system
Data security
Advanced reporting

Show more +

Explore in-depth pricing

Screenshots of the LiveChat Pricing Page

Disclaimer: Pricing information for LiveChat is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for LiveChat

Top Alternatives to LiveChat in 2025

Recommended

ZoomInfo Chat

Transform your website chats into ...

8.2

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ClickDesk

Seamlessly serve your customers ...

9.1

Very Good

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LiveAgent

Connect with your customers on all ...

9.8

Excellent

Compare LiveChat vs LiveAgent

Tidio Chat

Streamlined communication for ...

9.1

Compare LiveChat vs Tidio Chat

LiveEngage

Revolutionizing customer ...

8.7

Very Good

Compare LiveChat vs LiveEngage

Zendesk Chat

Boost customer engagement with ...

9.0

Compare LiveChat vs Zendesk Chat

Smartchat

Connect, convert and grow your ...

8.3

Compare LiveChat vs Smartchat

LinkedChat

Seamless customer experience, no ...

7.7

Very Good

Compare LiveChat vs LinkedChat

ChatFlow247

Boost conversions and engage ...

8.2

Very Good

Compare LiveChat vs ChatFlow247

Freshchat

Upgrade your customer service with ...

9.5

Very Good

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ChatAndBot

Enhance customer engagement with ...

Compare LiveChat vs ChatAndBot

View all LiveChat alternatives

LiveChat Reviews & Ratings

4.4

Very Good

Based on 2017 ratings & 791 reviews

Rating Distribution

Excellent

(525)

Very Good

(192)

Good

(46)

Poor

(8)

Terible

(20)

Expert's Review

LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more

What are the Pros and Cons of LiveChat?

Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.

Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.

LiveChat User Review

Harram Laraib

11/12/24

4 out of 5

testing

Good - this plugin is very power full - recommend you

Greg Salkowski

10/07/24

2 out of 5

Long-time user

We have been long-time users of LiveChat and have gained numerous deals thanks to the platform, for which we are truly grateful. Unfortunately, for ...

DoesntMatter

09/25/24

1 out of 5

Got an email without anything stating why I got the email

It's nuts. I received an email from this company (and looked it up and trashed it). There's no info about the company it represents. It could be from ...

Andrii Balytskyi

09/15/24

1 out of 5

Stealing money, fraud!

I have been using chat for many years. Recently, when contacting support, not a single problem has been fixed and not a single wish has been taken ...

View all Reviews

LiveChat Support Options

Customer Service

24/7 (Live rep)

Online

Location

Boston, Massachusetts

Reach out to LiveChat Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

LiveChat is a Live Chat Software. LiveChat offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.

Some top alternatives to LiveChat includes ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat and ChatAndBot.

Yes, LiveChat provides API.

Yes, LiveChat provides a mobile app.

LiveChat is located in Boston, Massachusetts

LiveChat offers Free Trial, Subscription, Quotation Based pricing models

We don't have information regarding integrations of the LiveChat as of now.

The starting price of LiveChat is $16/User/Month when Billed Yearly

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].