9.8
SpotScore
LiveChat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $16 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for LiveChat
LiveChat at 4.4/5 from 2,017 reviews and SpotScore 9.8 is the primary choice for customer service agents and support managers in small to medium businesses who need real-time customer interaction management. The platform integrates with third-party tools to connect customer engagement and marketing workflows. Its real-time overview feature lets teams assign tasks during peak hours, though the limit on active accounts can constrain high-volume periods.
LiveChat is a customer support platform that routes conversations, manages agent availability, and tracks interaction metrics. Teams using it replace manual ticket assignment with automated task routing and gain visibility into response times and customer wait periods.
Quick picks:
What is LiveChat?
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned responses, and integrate with popular apps like Facebook, Google Analytics, and Mailchimp. Boost your customer service efficiency with LiveChat and provide quick solutions to their queries. Say goodbye to repetitive responses and hello to a streamlined customer support experience. Give your business the edge it needs with LiveChat.
Pricing
Starts from $16 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
LiveChat Software Demo
LiveChat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LiveChat
- Use cases
- Customer support teams, E-commerce businesses, Marketing and sales teams
- Team types
- Customer service agents, Support managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose LiveChat
Strong integration capabilities with third-party tools like Facebook, Google Analytics, and Mailchimp
Real-time customer message overview enabling efficient task assignment during peak hours
Effective ticketing system for collaborative customer support and query tracking
Is LiveChat right for you?
Best for small to medium businesses needing integrated real-time customer chat support.
Choose LiveChat if
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
Consider alternatives if
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
What buyers should know before choosing LiveChat
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends efficiently.
The platform's real-time overview and analysis tools enhance operational efficiency during peak hours. Additionally, LiveChat's automation features streamline customer interactions, making it a valuable tool for small business owners.
While some users have expressed concerns about limited features and challenging setups, the overall sentiment towards LiveChat is positive, highlighted by its user-friendly interface and effective support services. Despite isolated incidents of billing issues and negative interactions, the majority of users have found LiveChat to be a valuable tool for improving customer support satisfaction and response times.
It's an ideal solution for businesses looking to enhance their customer communication channels and streamline support operations efficiently.
LiveChat pros and cons
- LiveChat pros
Strong integration capabilities with third-party tools like Facebook, Google Analytics, and Mailchimp
Real-time customer message overview enabling efficient task assignment during peak hours
Effective ticketing system for collaborative customer support and query tracking
- LiveChat cons
Limited number of active accounts restricts flexibility during high volume periods
Steep learning curve requiring time and effort to master
Ready to try it?
Get started with LiveChat
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare LiveChat side-by-side with top Live Chat Software alternatives.
What is the pricing of LiveChat?
LiveChat Pricing Plans
Starter
60-day chat history
Basic widget customization
Ticketing system
Data security
Team
Unlimited chat history
Full widget customization
Ticketing system
Data security
Basic reporting
Show more +
Business
Unlimited chat history
Full widget customization
Ticketing system
Data security
Advanced reporting
Show more +
Enterprise
Unlimited chat history
Full widget customization
Ticketing system
Data security
Advanced reporting
Show more +
Weighing your options?
Not sure if LiveChat fits your budget?
LiveChat reviews and ratings
Buyer sentiment
Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity.
What buyers like
- Integration capabilities
- Real-time customer overview
- Ticketing system for collaboration
Common complaints
- Limited active accounts
- Learning curve and setup complexity
Are you using LiveChat?
- See if LiveChat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of LiveChat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
LiveChat security and data handling
Key compliance certifications and security features for IT and security teams evaluating LiveChat.
Certifications
Security features
Developer & data
Alternatives to LiveChat
Effortless customer service for the ...
9.3
Very Good
LiveChat Support Options
Frequently Asked Questions About LiveChat
Common questions buyers ask before choosing LiveChat.
LiveChat is a Live Chat Software. LiveChat offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
LiveChat is a strong fit if: You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.; Your team requires real-time customer message monitoring to manage peak support hours efficiently.. Consider alternatives if: Your company requires a large number of simultaneous active chat accounts for high traffic.; You need highly customizable sales tracking and event analytics without investing in complex setup..
Buyers commonly note the following limitations of LiveChat: Limited number of active accounts restricts flexibility during high volume periods; Steep learning curve requiring time and effort to master; Complex setup needed for features like sales tracking and Google event configuration.
Some top alternatives to LiveChat includes ZoomInfo Chat, Chaport, Freshdesk Messaging (Formerly Freshchat), Freshchat and Callbell.
LiveChat offers Free Trial, Subscription, Quotation Based pricing models
The starting price of LiveChat is $16/User/Month when Billed Yearly
Free buyer scorecard
Evaluate LiveChat with the live chat software buyer scorecard
A weighted live chat software scorecard to assess LiveChat objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].