9.3
Spot Score
LiveHelpNow Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
GDPRStarts from $9 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for LiveHelpNow
LiveHelpNow is a live chat software frequently utilized by Customer Support Managers and IT Help Desk Administrators in small to medium-sized businesses. A rating of 4.3/5 from 186 reviews indicates broad validation among users, suggesting it meets the needs of its target audience effectively.
Users appreciate LiveHelpNow for its outstanding customer service, with quick issue resolution and a supportive staff, making it user-friendly and easy to navigate. However, a limitation is its lack of extensive customizations and features, which can pose challenges for newcomers without adequate support.
Quick facts about LiveHelpNow
What is LiveHelpNow?
LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred channels. With the ability to convert emails into support tickets and utilize social media for interaction, LiveHelpNow is a game-changer for call centres. The software also boasts AI chatbots to address common issues in real-time and supports targeted engagements to leave a lasting impression. Plus, the option to conduct pre-chat and post-chat surveys allows for a better understanding of business proceedings. Experience seamless customer support with LiveHelpNow.
Pricing
Starts from $9 / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
LiveHelpNow Software Demo
LiveHelpNow was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LiveHelpNow
- Use cases
- E-commerce, SaaS, Customer Support in Healthcare
- Team types
- Customer Support Managers, IT Help Desk Administrators
- Company size
- 10-50 employees, 51-500 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose LiveHelpNow
Outstanding customer service with quick issue resolution
User-friendly and easy to navigate interface
Omnichannel communication including chat, SMS, email, and social media
Is LiveHelpNow right for you?
Best for SMBs needing easy omnichannel customer support and ticketing.
Choose LiveHelpNow if
- You run a small to mid-sized business (10-500 employees) in e-commerce, SaaS, or healthcare support.
- You want a user-friendly, flexible platform with chat, SMS, email, and social media integration.
- You value AI-powered chatbots and intelligent ticket routing for efficient issue resolution.
Consider alternatives if
- Your organization requires extensive customization beyond medium complexity capabilities.
- You depend heavily on a wide variety of third-party app integrations and marketplace apps.
What buyers should know before shortlisting LiveHelpNow
LiveHelpNow has proven to be a reliable and innovative online chat and support tool for users over the past 11 years. With easy integration into existing websites, it allows businesses to efficiently interact with customers and manage their inquiries through features like ticketing.
The product excels in customer service, with users praising the outstanding support and quick issue resolution. Despite some isolated incidents of billing mishaps and minor usability issues, LiveHelpNow stands out for its user-friendly interface, robust reporting capabilities, and excellent customer support.
The ability to engage with clients via chat, especially during busy periods, showcases its value in easing communication pressures. Overall, LiveHelpNow emerges as a valuable tool for businesses looking to enhance customer interaction and streamline support processes, offering a range of features and strong support to facilitate seamless communication experiences.
LiveHelpNow pros and cons
- LiveHelpNow pros
Outstanding customer service with quick issue resolution
User-friendly and easy to navigate interface
Omnichannel communication including chat, SMS, email, and social media
- LiveHelpNow cons
Limited customization options restricting advanced use cases
Marketplace lacks variety in additional apps and connectors
Ready to try it?
Get started with LiveHelpNow
Start your free trial — no credit card required.
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What is the pricing of LiveHelpNow?
LiveHelpNow Pricing Plans
Chat and SMS
$21
/Month
Number of Agents: 1
Realtime Visitor Monitoring
Customer Lists
Social Integration
Custom Information Feed
Show more +
FAQ / Self-Service
$21
/Month
Number of Agents: 1
Plugins & Integrations
Fully customizable with CSS
Enterprise Reporting & Analytics
Multibrand Support
Show more +
Support Ticket
$21
/Month
Number of Agents: 1
Customer Lists
Social Integration
Facebook and Twitter Integrations
Intelligent Triggers and Automations
Show more +
Call Management
$9
/Month
Number of Agents: 1
Plugins & Integrations
Fully customizable with CSS
Enterprise Reporting & Analytics
Multibrand Support
Show more +
LiveHelpNow reviews and ratings
Buyer sentiment
Users generally praise LiveHelpNow for its excellent customer support and ease of use, while noting some limitations in customization and integrations.
What buyers like
- Customer support quality
- Ease of use
- Omnichannel communication
Common complaints
- Limited customization
- Lack of marketplace variety
What users are saying
AB
Amy Banks
05/10/24
Terrible
Terrible. I had a major customer service issue that involved submitting a form. The form would not accept. I tried several times and did some ...
Read more
JD
Johnjr Doyle
04/07/24
Membership free took $34.90 out of my bank account
I've been on chat for proximately 45 minutes now with this live view they false advertised a membership since it was free I canceled it 5 minutes ...
Read more
AU
Anonymous User
05/26/23
"Great Chat Product & Customer Support"
What do you like best about LiveHelpNow? We have been using LiveHelpNow for over 11 years. They have innovative online chat and support tools with ...
Read more
AU
Anonymous User
05/13/22
"LiveHelpNow"
What do you like best about LiveHelpNow? It was helping us to keep the clients' requests recorded. We were using the ticketing features and replying ...
Read more
DO
Daniel O
01/06/22
"Connecting with Clients via Social Media Channe;s"
What do you like best about LiveHelpNow? I like the fact that LiveHelp Now is a way to have an interactive Chat with my Clients, and it can highlight ...
Read more
TL
Tim L
01/06/22
"LiveHelpNow is the best chat program/company in the business."
What do you like best about LiveHelpNow? The customer service is outstanding. The product itself is beyond anything I would have ever thought of. What ...
Read more
What are the features of LiveHelpNow?
LiveHelpNow’s Agent Scheduling feature allows administrators to assign shifts and manage agent availability across time zones. It ensures op…
LiveHelpNow offers Alerts (Escalation) to automatically notify agents or supervisors when tickets are not addressed within defined timeframe…
LiveHelpNow features Automated Routing to intelligently direct incoming tickets, chats, or emails to the appropriate agents based on skill,…
LiveHelpNow’s Call Me Option enables customers to request a callback directly from the support interface. Instead of waiting on hold, users…
LiveHelpNow’s Co-Browsing tool allows agents to view and navigate a customer’s web session in real time with their permission. It provides h…
LiveHelpNow supports Community Forums where users can ask questions, share knowledge, and interact with other customers or support staff. Fo…
LiveHelpNow includes SLA Management tools that let teams define, monitor, and enforce service level agreements with clients. Administrators…
LiveHelpNow offers Customizable Branding to help businesses reflect their identity across customer touchpoints. Teams can personalize portal…
LiveHelpNow’s Document Storage enables agents to upload, store, and manage support-related documents within the platform. Whether it's manua…
LiveHelpNow delivers Incident Management to track, document, and resolve disruptions or service-affecting events efficiently. It ensures eac…
LiveHelpNow features a searchable Knowledge Base that provides customers and agents with instant access to helpful articles, FAQs, and how-t…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
LiveHelpNow’s Known Issue Management tracks recurring problems and links related tickets to a central issue for better coordination. This al…
LiveHelpNow offers Live Chat for real-time communication between customers and agents. This feature supports instant responses, reduces reso…
LiveHelpNow includes Macros (Templated Responses) that allow agents to reply to common inquiries with pre-written answers. These customizabl…
LiveHelpNow’s Multi-Channel Communication integrates support across email, chat, SMS, phone, and social media, all within one dashboard. Thi…
LiveHelpNow provides an Offline Form for capturing customer inquiries when agents are unavailable. Visitors can leave their contact informat…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
LiveHelpNow includes Shortcut Messages to help agents reply quickly during live chats using customizable, pre-set phrases. These shortcuts r…
LiveHelpNow’s Social Media Integration brings messages from platforms like Twitter and Facebook directly into the help desk. Each inquiry be…
LiveHelpNow offers Surveys & Feedback tools that allow organizations to capture customer opinions post-interaction. Custom surveys measure s…
LiveHelpNow provides robust Ticket Management to log, organize, prioritize, and resolve customer support issues from multiple channels. Each…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
LiveHelpNow security and data handling
Key compliance certifications and security features for IT and security teams evaluating LiveHelpNow.
Certifications
Security features
Developer & data
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8.2
Why buyers keep looking beyond LiveHelpNow
While LiveHelpNow offers basic AI chatbots and intelligent routing, it may lack more advanced automation features such as AI-driven ticket categorization or predictive analytics found in other platforms.
Some users have reported that the platform's customization options are limited, making it challenging to fully align the interface and workflows with specific business needs.
Although LiveHelpNow integrates with various CRMs and third-party applications, some users have experienced difficulties in establishing seamless connections, potentially hindering workflow efficiency.
A few users have noted that the user interface can feel outdated or less intuitive compared to more modern help desk solutions, which might impact agent efficiency and user experience.
For larger enterprises with complex support structures, LiveHelpNow's scalability might be a concern, as some users have reported limitations in handling high volumes of tickets or multi-department coordination.
LiveHelpNow Customers
LiveHelpNow Support Options
Frequently Asked Questions About LiveHelpNow
Common questions buyers ask before choosing LiveHelpNow.
LiveHelpNow is a Live Chat Software. LiveHelpNow offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form and many more functionalities.
LiveHelpNow is a strong fit if: You run a small to mid-sized business (10-500 employees) in e-commerce, SaaS, or healthcare support.; You want a user-friendly, flexible platform with chat, SMS, email, and social media integration.. Consider alternatives if: Your organization requires extensive customization beyond medium complexity capabilities.; You depend heavily on a wide variety of third-party app integrations and marketplace apps..
Buyers commonly note the following limitations of LiveHelpNow: Limited customization options restricting advanced use cases; Marketplace lacks variety in additional apps and connectors; Some isolated billing and minor usability issues reported.
Some top alternatives to LiveHelpNow includes ZoomInfo Chat, ClickDesk, Deskero, LiveAgent and HelpOnClick.
LiveHelpNow offers Free Trial, Subscription pricing models
The starting price of LiveHelpNow is $9/Month
Ready to try it?
Get started with LiveHelpNow
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].