13chats Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
Starts from $13 / Month, also offers free forever plan
Marble
Puramida
Volt
Algologie
Rosa GrafTrusted by teams including Marble
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is 13chats?
13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying customer interactions is easier than ever before, and you have the power to access and store previous customer chat histories. Additionally, the free visual chatbot constructor helps you generate a quicker response to FAQs and more - all from one mobile app, available on both iOS and Android devices. This
Pricing
Starts from $13 / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
13chats Software Demo
13chats was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider 13chats
- Team types
- Large Enterprises, Medium Business
Why teams choose 13chats
Behavior-driven widgets enhance customer engagement.
Mobile app allows for on-the-go management.
Visual chatbot constructor simplifies FAQ responses.
Is 13chats right for you?
What buyers should know before shortlisting 13chats
13chats is a user-friendly platform designed to enhance online sales through effective chat functionalities. Its behavior-driven widgets and mobile app make it accessible for businesses looking to engage customers on the go.
13chats pros and cons
- 13chats pros
Behavior-driven widgets enhance customer engagement.
Mobile app allows for on-the-go management.
Visual chatbot constructor simplifies FAQ responses.
- 13chats cons
Advanced analytics may be lacking.
Customization options could be limited.
Ready to try it?
Get started with 13chats
Try the free plan and upgrade when ready.
Still comparing?
See how it stacks up
Compare 13chats side-by-side with top Live Chat Software alternatives.
What is the pricing of 13chats?
13chats Pricing Plans
Basic
5 operators
10 000 website visitors
5 website messages (behavior-based scenarios)
10 000 chatbot messages
10 live users
Show more +
Standard
$13
/Month
13 operators
50 000 website visitors
10 website messages (behavior-based scenarios)
20 000 chatbot messages
25 live users
Show more +
Pro
$33
/Month
20 operators
200 000 website visitors
25 website messages (behavior-based scenarios)
50 000 chatbot messages
50 live users
Show more +
Premium
$93
/Month
20 operators
500 000 website visitors
unlimited number of website messages
unlimited chatbot messages
unlimited number of live users
Show more +
13chats reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 4 reviews, with consistently positive feedback.
What buyers like
- Behavior-driven widgets
- Chat history access
- Mobile app availability
Common complaints
- Limited advanced analytics
- Customization options may be basic
- Not suitable for large teams
Are you using 13chats?
What users are saying
MD
Misha Denisov
02/06/22
Like your simplicity and ambitions
Date of experience: February 07, 2022
E
Eugene
01/05/22
Chats and Popups
I use both chats and popups for my start-up Weje and we are totally happy with the mix of features and affordable cost. Tech support is fast, but good ...
Read more
VT
Valerie Tkachenko
01/04/22
A must-have tool for any business
Great customer support, a user-friendly interface, and a basic free plan without a time limit. You can easily install a handy live chat, smart pop-ups ...
Read more
MN
Maryna Nalyvaiko
10/05/21
Excellent affordable service for support automation!
An excellent SaaS service for small and medium businesses with a convenient control panel, a mobile application for operators, excellent technical ...
Read more
- See if 13chats fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
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What are the features of 13chats?
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13chats security and data handling
Key compliance certifications and security features for IT and security teams evaluating 13chats.
Certifications
Developer & data
Alternatives to 13chats
13chats Customers
Marble
Puramida
Volt
Algologie
Rosa Graf
24k.ua
Sportpass
13chats Support Options
Frequently Asked Questions About 13chats
Common questions buyers ask before choosing 13chats.
13chats is a Live Chat Software. 13chats offers Visitor Targeting, Video Chat, Transfers, Persistent Chat, Offline Form and many more functionalities.
Buyers commonly note the following limitations of 13chats: Advanced analytics may be lacking.; Customization options could be limited.; Not designed for large-scale operations..
Some top alternatives to 13chats includes ZoomInfo Chat, LiveChat, Crisp, LiveEngage and SimpleChatbot.co.
13chats offers Freemium, Subscription pricing models
The starting price of 13chats is $13/Month
Free buyer scorecard
Evaluate 13chats with the live chat software buyer scorecard
A weighted live chat software scorecard to assess 13chats objectively and compare it against the alternatives.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].