7.8
Spot Score
ChatSupport Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams
Free Trial & Free Plan Available
Starts from $19 / Month, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is ChatSupport?
Introducing ChatSupport, the ultimate solution for your business's customer communication needs. Our tagline, "Chat, Connect & Convert" captures the essence of our platform that allows real-time chat interactions, seamless connectivity and increased conversion rates. Unlike chatbots, we believe in the power of real human connection. Our self-service plan offers a payment-free and contract-free experience, with no hidden fees or data sharing. Whether it's through chat, email or social media, ChatSupport empowers your team to build genuine connections with your customers. Trust us to be your go-to platform for enhancing customer experience.
Pricing
Starts from $19 / Month
Free Trial available
Best For
Best suited for small teams and solo users
Security & Compliance
Data residency:🇺🇸
ChatSupport Screenshots
ChatSupport was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ChatSupport
- Team types
- Individuals, Freelancers / Consultants
Why teams choose ChatSupport
Focus on real human connection enhances customer satisfaction.
Transparent pricing model appeals to budget-conscious businesses.
Is ChatSupport right for you?
What buyers should know before shortlisting ChatSupport
ChatSupport emphasizes real human interaction over automation, making it ideal for businesses prioritizing customer connection. Its straightforward pricing model is appealing for small to medium-sized businesses.
ChatSupport pros and cons
- ChatSupport pros
Focus on real human connection enhances customer satisfaction.
Transparent pricing model appeals to budget-conscious businesses.
- ChatSupport cons
Limited features in the free version may hinder growth.
Basic analytics may not meet advanced needs.
Ready to try it?
Get started with ChatSupport
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare ChatSupport side-by-side with top Live Chat Software alternatives.
What is the pricing of ChatSupport?
ChatSupport Pricing Plans
Free (Self Service)
Up to 20 users
Dedicated dashboard
Up to 5 widgets
Proactive chat
Multi-chat handling
Show more +
STARTUP (Supported Service)
$19
/Month
25 Chats Included ($1.25 per chat)
$1.25 per extra chat
Proactive chat
Multi-chat handling
Send outbound campaigns
SUPPORT (Supported Service)
$49
/Month
50 Chats Included ($1.10 per chat)
$1.10 per extra chat
Proactive chat
Multi-chat handling
Send outbound campaigns
PRO(Supported Service)
$59
/Month
100 Chats Included ($1 per chat)
$1 per extra chat
Proactive chat
Multi-chat handling
Send outbound campaigns
ChatSupport reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 40 reviews, with consistently positive feedback.
What buyers like
- Real-time chat interactions
- No hidden fees
- Human connection focus
Common complaints
- Limited features in free plan
- Basic analytics
- Not suitable for large enterprises
What users are saying
JM
Joe M
02/15/24
"So Cool So Easy!"
What do you like best about ChatSupport? Sometimes I actuallu use G@ to find products. This chatbot is something I sorely needed and OMG it is so ...
Read more
DY
Devanshi Y
09/09/23
"REVIEW OF CHAT SUPPORT"
What do you like best about ChatSupport? Chat Support help us to communicate with both users and clients at the same time. Chat Support is simple to ...
Read more
DY
Devanshi Y
09/09/23
"REVIEW OF CHAT SUPPORT"
What do you like best about ChatSupport? Chat Support help us to communicate with both users and clients at the same time. Chat Support is simple to ...
Read more
RC
Rony C
09/07/23
"Ótima ferramenta para conversação online com o cliente através do site"
What do you like best about ChatSupport? A facilidade para utilizar a ferramenta e como eles me ajudaram no passo-a-passo na instalação dela em meu ...
Read more
AK
Ajay K
08/28/23
"Best one"
What do you like best about ChatSupport? It is very helpfull and easy to use. All options will be there in one page which makes easy to chat with ...
Read more
AJ
Apeksha J
08/28/23
"Best AI to support the website"
What do you like best about ChatSupport? ChatSupport is the best web-based AI tool that can cater to more patients in our hospital. In a ...
Read more
What are the features of ChatSupport?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
ChatSupport security and data handling
Key compliance certifications and security features for IT and security teams evaluating ChatSupport.
Certifications
Developer & data
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ChatSupport Support Options
Frequently Asked Questions About ChatSupport
Common questions buyers ask before choosing ChatSupport.
ChatSupport is a Live Chat Software. ChatSupport offers Video Chat, Offline Form and many more functionalities.
Buyers commonly note the following limitations of ChatSupport: Limited features in the free version may hinder growth.; Basic analytics may not meet advanced needs..
Some top alternatives to ChatSupport includes ZoomInfo Chat, LiveChat, LiveEngage, Smartchat and Channel.io.
ChatSupport offers Free Trial, Freemium, Subscription pricing models
The starting price of ChatSupport is $19/Month
Ready to try it?
Get started with ChatSupport
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].