8.9
SpotScore
Chaport Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market
Free Trial & Free Plan Available
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Chaport?
Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can effortlessly respond to queries, boost sales, and remain connected even when offline through email notifications. What sets Chaport apart is its unique features like transferring chats to colleagues, joining group chats, and monitoring conversations in real-time. With automatic chat invitations based on specific rules, Chaport takes customer engagement to the next level. Available on various devices, it allows seamless communication with customers from anywhere, anytime. Moreover, Chaport goes beyond live chat with its chatbot and knowledge base functionalities, streamlining customer service and reducing workload for teams.
Pricing
Starts from $15 / User / Month when Billed Yearly
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Chaport Software Demo
Chaport was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Chaport
- Team types
- Medium Business, Small Business
Why teams choose Chaport
Multi-channel support enhances customer engagement.
Real-time chat capabilities improve response times.
Automatic invitations boost interaction rates.
Is Chaport right for you?
What buyers should know before choosing Chaport
Chaport. com stands out as a fantastic option for businesses aiming to enhance their online chat and customer service experience.
The platform excels in its ease of use, making it effortless for both novice and experienced users to navigate. With a variety of affordable pricing plans, including a free option, Chaport.
com caters to diverse budget requirements. Its rich feature set, comprising chatbots, analytics, CRM integrations, and more, ensures a comprehensive customer service solution.
Moreover, the platform boasts a high level of reliability with a 99. 9% uptime rate, guaranteeing uninterrupted chat service.
While Chaport. com offers numerous benefits, some users have encountered issues such as limited customization options, occasional technical glitches, and a relatively higher price point compared to competitors.
Despite these minor drawbacks, the overall consensus is that Chaport. com provides a valuable and efficient solution for businesses looking to streamline customer interactions and boost conversion rates.
Chaport pros and cons
- Chaport pros
Multi-channel support enhances customer engagement.
Real-time chat capabilities improve response times.
Automatic invitations boost interaction rates.
- Chaport cons
Setup can be complex and time-consuming.
Training may be necessary for effective use.
Ready to try it?
Get started with Chaport
Start your free trial — no credit card required.
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Compare Chaport side-by-side with top Live Chat Software alternatives.
What is the pricing of Chaport?
Chaport Pricing Plans
Free
1 operator
Unlimited chats & websites
30-day chat history
Basic widget customization
Web, desktop & mobile apps
Premium
Includes features of Free plan, plus
1 year chat history
Auto-invitations
Facebook, Viber, Telegram, etc.
Advanced widget customization
Show more +
Business
Includes features of Premium plan, plus
Unlimited chat history
Custom bots (1000 bot chats / month per operator)
Knowledge base + FAQ bot
Chat ratings
Show more +
Enterprise
Includes features of Business plan, plus
Dedicated acc. manager
Product training
Software engineer support
Security assistance
Weighing your options?
Not sure if Chaport fits your budget?
Chaport reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 17 reviews, with consistently positive feedback.
What buyers like
- Ease of use and interface, making it simple for both novice and experienced users.
- Affordable pricing with various plans, including a free option, suitable for businesses of all sizes.
- Rich feature set, including chatbots, analytics, CRM integrations, and reliable service, enhancing customer support capabilities.
Common complaints
- Limited customization options may restrict tailoring the platform to specific needs.
- Occasional technical glitches and limited advanced reporting features.
- Comparatively higher pricing than some competitors and limited integration options.
Are you using Chaport?
- See if Chaport fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Chaport?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Chaport security and data handling
Key compliance certifications and security features for IT and security teams evaluating Chaport.
Certifications
Developer & data
Alternatives to Chaport
Chaport Support Options
Frequently Asked Questions About Chaport
Common questions buyers ask before choosing Chaport.
Chaport is a Live Chat Software. Chaport offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
Buyers commonly note the following limitations of Chaport: Setup can be complex and time-consuming.; Training may be necessary for effective use.; Limited analytics features may not suffice for larger teams..
Some top alternatives to Chaport includes ZoomInfo Chat, Respond.io, Lime Talk, ChatGen and Re:plain.
Chaport offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Chaport is $15/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].