8.2
SpotScore
ZoomInfo Chat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Add to compare
ZoomInfo Chat offers custom pricing plan
Integrates with
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Salesforce Marketing Cloud Account Engagement (formerly Pardot)Overview
Pricing
Features
Buyer feedback
Alternatives
Integrations
Media
Security & Compliance
Support
FAQ
Blogs
What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route qualified prospects to your team for seamless sales acceleration. Plus, with instant alerts sent to your favorite channels, such as Slack, Hubspot, and Marketo, you can easily collaborate with your team in real-time. Designed for small and medium businesses, ZoomInfo Chat is the ultimate tool for optimizing your website chat experience and driving results.
Pricing
ZoomInfo Chat offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
ZoomInfo Chat Screenshots
ZoomInfo Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ZoomInfo Chat
- Team types
- Large Enterprises, Medium Business
Why teams choose ZoomInfo Chat
AI capabilities provide personalized interactions with leads.
Efficient routing of prospects accelerates sales processes.
Is ZoomInfo Chat right for you?
What buyers should know before shortlisting ZoomInfo Chat
ZoomInfo Chat leverages AI to enhance customer engagement and streamline sales processes. Its ability to route qualified leads efficiently makes it a powerful tool for sales teams.
ZoomInfo Chat pros and cons
- ZoomInfo Chat pros
AI capabilities provide personalized interactions with leads.
Efficient routing of prospects accelerates sales processes.
- ZoomInfo Chat cons
May require a learning curve for setup.
Not suitable for teams with limited resources.
Ready to try it?
Get started with ZoomInfo Chat
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare ZoomInfo Chat side-by-side with top Live Chat Software alternatives.
What is the pricing of ZoomInfo Chat?
ZoomInfo Chat uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
ZoomInfo Chat Pricing Plans
Professional
Up to 10 Users
Automated meeting scheduler
Implementation & onboarding support
Engage
Enrich
Show more +
Advanced
Includes features of Professional plan, plus
Up to 25 Users
Advanced Chat Routing
Roles, Teams Configuration
Includes features of Add-Ons
Custom
Includes features of Advanced plan, plus
Best-in-class B2B intelligence
Chatbot automation
Dynamic data-driven workflows
Includes features of Add-Ons
Weighing your options?
Not sure if ZoomInfo Chat fits your budget?
ZoomInfo Chat reviews and ratings
What buyers like
- AI-driven experiences
- Seamless prospect routing
- Instant alerts
Common complaints
- May require technical setup
- Limited offline capabilities
- Not ideal for small teams
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- See if ZoomInfo Chat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of ZoomInfo Chat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
ZoomInfo Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating ZoomInfo Chat.
Certifications
Developer & data
Alternatives to ZoomInfo Chat
ZoomInfo Chat Integrations
ZoomInfo Chat Support Options
Frequently Asked Questions About ZoomInfo Chat
Common questions buyers ask before choosing ZoomInfo Chat.
ZoomInfo Chat is a Live Chat Software. ZoomInfo Chat offers Visitor Targeting, Transfers, Shortcut Messages, Offline Form, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of ZoomInfo Chat: May require a learning curve for setup.; Not suitable for teams with limited resources..
Some top alternatives to ZoomInfo Chat includes LiveAgent, ChatFunnels, LiveChat, LiveEngage and 13chats.
ZoomInfo Chat offers Quotation Based pricing model
Yes, ZoomInfo Chat can integrate with
The starting price is not disclosed by ZoomInfo Chat. You can visit ZoomInfo Chat pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].