20 Best Live Chat Software for SMBs in January 2025

Showing 1-20 out of 139

List of the Best Live Chat Software For Small Business as of January 2025

8.2

Spot Score

ZoomInfo Chat
RECOMMENDED

Transform your website chats into valuable connections.

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Product Description

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...

Pricing

ZoomInfo Chat offers custom pricing plan

9.8

Spot Score

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

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4.4

(791)

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Product Description

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

Pricing

Free Trial available

Starts from $16/User/Month when Billed Yearly

9.8

Spot Score

Intercom

Boost your sales, keep your customers, and grow.

Visit Website

4.3

(2496)

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Product Description

Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, resulting in faster sales and improved lead generation. Engage customers with ...

Pricing

Starts from $59/Month

9.7

Spot Score

Crisp

Transforming customer conversations, one click at a time.

Visit Website

4.3

(140)

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Product Description

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

Pricing

Free Trial available

Starts from $25/User/Month, also offers free forever plan

9.7

Spot Score

tawk.to

Engage with customers in real-time, effortlessly.

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4.2

(274)

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Product Description

tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and support tickets, creating a helpful and efficient environment. It simplifies the shopping experience by ...

Pricing

9.6

Spot Score

JivoChat

Connect and convert with JivoChat.

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4.2

(92)

Add to compare

Product Description

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

Pricing

Free Trial available

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

9.5

Spot Score

Freshchat

Upgrade your customer service with intelligent messaging.

Visit Website

4.5

(630)

Add to compare

Product Description

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.4

Spot Score

Olark

Connect with customers. Streamline communication. Boost conversions.

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4.3

(250)

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Product Description

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...

Pricing

Free Trial available

Olark offers custom pricing plan

9.3

Spot Score

Provide Support

Enhance customer support with effortless live chat.

Visit Website

4.5

(53)

Add to compare

Product Description

"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...

Pricing

Free Trial available

Starts from $8.25/Month when Billed Yearly, also offers free forever plan

9.3

Spot Score

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

Visit Website

4.5

Add to compare

Product Description

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...

Pricing

Free Trial available

Starts from $29/User/Month

9.3

Spot Score

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

Visit Website

4.5

(138)

Add to compare

Product Description

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...

Pricing

Free Trial available

Starts from $16/User/Month

9.3

Spot Score

Freshdesk Messaging (Formerly Freshchat)

Effortless customer service for the digital world.

Visit Website

4.4

(630)

Add to compare

Product Description

Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...

Pricing

Free Trial available

9.3

Spot Score

Smartsupp

Improve customer satisfaction with real-time chat.

Visit Website

4.4

(410)

Add to compare

Product Description

Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily interact with visitors and boost your conversion rate. Gain valuable insights ...

Pricing

Starts from $10/User/Month when Billed Yearly, also offers free forever plan

9.3

Spot Score

LiveHelpNow

Elevate your customer service with LiveHelpNow.

Visit Website

4.3

(168)

Add to compare

Product Description

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...

Pricing

Free Trial available

Starts from $9/Month

9.3

Spot Score

Helpshift

Revolutionizing in-app customer support.

Visit Website

4.1

(402)

Add to compare

Product Description

Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile apps and games. What sets Helpshift apart is its pioneering approach of in-app ...

Pricing

Helpshift offers custom pricing plan

9.2

Spot Score

Userlike

Empowering real-time chat for exceptional customer communication.

Visit Website

4.6

(462)

Add to compare

Product Description

Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...

Pricing

Free Trial available

Starts from $90/Month when Billed Yearly, also offers free forever plan

9.2

Spot Score

Giosg

Boost conversions and delight customers with Giosg.

Visit Website

4.5

(11)

Add to compare

Product Description

Giosg is a dynamic live chat platform that helps businesses enhance their lead conversion rates and drive growth. By offering personalized interactions, it allows enterprises to focus on converting warm leads and retaining satisfied customers. With its AI-powered capabilities, Giosg also ...

Pricing

Free Trial available

Giosg offers custom pricing plan

9.2

Spot Score

HelpCrunch

Revolutionize customer communication for ultimate success.

Visit Website

4.5

(243)

Add to compare

Product Description

Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert prospects into paying customers and boost sales. It also includes auto messages, ticketing, email ...

Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

9.2

Spot Score

Acquire

Streamline customer engagement and drive growth.

Visit Website

4.5

(44)

Add to compare

Product Description

. Acquire, with the tagline "Simplify customer engagement and boost business growth," is a conversational customer experience management platform. This software enables companies to easily connect and collaborate with their clients through video or chat, while also offering co-browsing ...

Pricing

Acquire offers custom pricing plan

9.1

Spot Score

ClickDesk

Seamlessly serve your customers with ClickDesk.

Visit Website

4.0

(84)

Add to compare

Product Description

ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use powerful tools to manage knowledge articles that team can use when ...

Pricing

Starts from $12.99/User/Month when Billed Yearly, also offers free forever plan

Best Live Chat Software For Small Business

ZoomInfo ChatRECOMMENDED

Transform your website chats into valuable connections.

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

Intercom

Boost your sales, keep your customers, and grow.

Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, resulting in faster sales and improved lead generation. Engage customers with ...

Crisp

Transforming customer conversations, one click at a time.

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

tawk.to

Engage with customers in real-time, effortlessly.

tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and support tickets, creating a helpful and efficient environment. It simplifies the shopping experience by ...

JivoChat

Connect and convert with JivoChat.

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

Freshchat

Upgrade your customer service with intelligent messaging.

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Olark

Connect with customers. Streamline communication. Boost conversions.

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...

Provide Support

Enhance customer support with effortless live chat.

"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...

Freshdesk Messaging (Formerly Freshchat)

Effortless customer service for the digital world.

Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...

Smartsupp

Improve customer satisfaction with real-time chat.

LiveHelpNow

Elevate your customer service with LiveHelpNow.

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...

Helpshift

Revolutionizing in-app customer support.

Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile apps and games. What sets Helpshift apart is its pioneering approach of in-app ...

Userlike

Empowering real-time chat for exceptional customer communication.

Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...

Giosg

Boost conversions and delight customers with Giosg.

Giosg is a dynamic live chat platform that helps businesses enhance their lead conversion rates and drive growth. By offering personalized interactions, it allows enterprises to focus on converting warm leads and retaining satisfied customers. With its AI-powered capabilities, Giosg also ...

HelpCrunch

Revolutionize customer communication for ultimate success.

Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert prospects into paying customers and boost sales. It also includes auto messages, ticketing, email ...

Acquire

Streamline customer engagement and drive growth.

. Acquire, with the tagline "Simplify customer engagement and boost business growth," is a conversational customer experience management platform. This software enables companies to easily connect and collaborate with their clients through video or chat, while also offering co-browsing ...

ClickDesk

Seamlessly serve your customers with ClickDesk.

ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use powerful tools to manage knowledge articles that team can use when ...

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Frequently Asked Questions (FAQs)

ZoomInfo Chat
RECOMMENDED