9.0
Spot Score
Customerly Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPRStarts from $24 / Month when Billed Yearly, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Customerly
Customerly is a live chat software ideal for customer service teams in medium to large enterprises. With a 4.6/5 rating from 15 reviews, it is broadly validated, indicating strong user satisfaction and reliability.
Customerly's top strengths include its affordability and feature-rich platform, offering great value with a free tier that covers almost all necessary features. Users appreciate the user-friendly interface, which simplifies the setup and integration of customer service tools. However, some users express concerns about the CEO's integrity and the company's commitment to promises, which could be a potential risk for long-term reliability.
Quick facts about Customerly
What is Customerly?
Introducing Customerly, the ultimate customer lifecycle software tailored specifically for client-facing businesses. This comprehensive tool streamlines customer management by offering support, collecting feedback, and automating key processes like routing and email marketing. With features such as live chat, video calls, knowledge base, and surveys, Customerly ensures enhanced customer relationships and increased sales and revenue. The software also provides customer intelligence, marketing surveys, and CRM models, all seamlessly integrated to offer efficient workflows. In addition, Customerly offers the capability to segment customers and send targeted campaigns, as well as design and analyze email templates and newsletters. With a range of pricing options, from basic to enterprise, Customerly is the go-to solution for businesses of all sizes.
Pricing
Starts from $24 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Customerly Screenshots
Customerly was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Customerly
- Team types
- Large Enterprises, Medium Business
Why teams choose Customerly
Affordable software offering great value for money, including a free tier with almost all necessary features.
Feature-rich platform with premium features like workflows and automations at a reasonable cost.
User-friendly interface for both owners and customers, making it easy to use.
Is Customerly right for you?
What buyers should know before shortlisting Customerly
Customerly has garnered positive reviews for its simplicity, valuable features, and affordability. Users praise its ease of use, especially for setting up customer service and integrating various tools like live chat, email campaigns, and surveys seamlessly.
The platform's value for money is highlighted, with mentions of how it offers premium features at a reasonable cost, including advanced options like workflows and automations. One standout feature is the ability to trace customer details such as browser and location, enhancing customer interactions.
The customer profile feature for taking notes and managing relationships is also commended. Users appreciate the platform's user-friendly interface and effective customer support team.
While some users expressed concerns about the CEO's integrity and noted that the live chat functionality could be more robust, overall, Customerly is seen as a solid platform with great potential for businesses to improve customer engagement and communication. Its combination of chat, emails, CRM, marketing, and surveys in a single tool makes it a convenient and cost-effective choice for many users.
Customerly pros and cons
- Customerly pros
Affordable software offering great value for money, including a free tier with almost all necessary features.
Feature-rich platform with premium features like workflows and automations at a reasonable cost.
User-friendly interface for both owners and customers, making it easy to use.
- Customerly cons
Some users find Customerly to be not the easiest and most efficient tool for live chat.
Concerns raised about the CEO's integrity and the company's commitment to promises.
Ready to try it?
Get started with Customerly
Start your free trial — no credit card required.
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What is the pricing of Customerly?
Customerly Pricing Plans
Basic
Included 2 teammates
30 days history
Unlimited contacts
Live Chat
Conversation Inbox
Show more +
Startup
Included 5 teammates
180 days history
2,000 Free Contacts
Email Marketing
Marketing Automation
Show more +
Pro
Included 10 teammates
Unlimited days history
5,000 Free Contacts
Video Call & Screen share
AutoReply
Show more +
Enterprise
10+ teammates
Unlimited days history
Tailored contacts
Team Reports
Hand-by-hand setup
Show more +
Customerly reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 17 reviews, with consistently positive feedback.
What buyers like
- Affordable software offering great value for money, including a free tier with almost all necessary features.
- Feature-rich platform with premium features like workflows and automations at a reasonable cost.
- User-friendly interface for both owners and customers, making it easy to use.
Common complaints
- Some users find Customerly to be not the easiest and most efficient tool for live chat.
- Concerns raised about the CEO's integrity and the company's commitment to promises.
- Marketplace for additional apps and connectors is limited, potentially restricting advanced functionalities.
What users are saying
BH
Bodhi H
10/26/22
"Great Value, simple to use!"
What do you like best about Customerly? Customerly is simple to use and is great value for money, and the Free plan is a fantastic way to get started ...
Read more
AU
Anonymous User
07/22/22
"Not the easiest and performing tool for live chat"
What do you like best about Customerly? The fact that you can trace the customer: browser, location etc What do you dislike about Customerly?
RL
Rudy L
05/03/22
"Dishonest CEO - DO NOT TRUST Luca Micheli or anything his company promises."
What do you like best about Customerly? It was great initially until the CEO Luca Micheli decided to lie and cheat his way out of his ...
Read more
MB
Martin B
09/07/21
"Feature rich and great support - all for a very reasonable cost"
What do you like best about Customerly? I love how much you get, its great value for money Features that are premium on other platforms, like ...
Read more
HM
Harsh M
08/26/21
"One of the best and for everyone."
What do you like best about Customerly? - Has a free tier which is useful for companies that isn't generating any revenue yet. - The free tier has ...
Read more
AU
Anonymous User
08/19/21
"Easy Customer service one stop shop"
What do you like best about Customerly? Easy to use interface from both the owner and customer perspective. What do you dislike about Customerly?
What are the features of Customerly?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Customerly security and data handling
Key compliance certifications and security features for IT and security teams evaluating Customerly.
Certifications
Security features
Developer & data
Alternatives to Customerly
Customerly Support Options
Frequently Asked Questions About Customerly
Common questions buyers ask before choosing Customerly.
Customerly is a Live Chat Software. Customerly offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Persistent Chat and many more functionalities.
Buyers commonly note the following limitations of Customerly: Some users find Customerly to be not the easiest and most efficient tool for live chat.; Concerns raised about the CEO's integrity and the company's commitment to promises.; Marketplace for additional apps and connectors is limited, potentially restricting advanced functionalities..
Some top alternatives to Customerly includes ZoomInfo Chat, Indemandly, LiveAgent, LiveChat and LivePerson.
Customerly offers Free Trial, Freemium, Subscription pricing models
The starting price of Customerly is $24/Month when Billed Yearly
Ready to try it?
Get started with Customerly
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].