8.7
Spot Score
Helpwise Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
Starts from $83.25 / Month when Billed Yearly, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Helpwise?
Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote technical support and sales teams and safely track customer conversations with shared inbox, help center and live chat monitoring services. Streamline customer communication with support for Whatsapp, SMS, email, social media accounts and website widgets. Distribute tasks between large teams, tag, chat and assign tasks to team members easily. Get real-time business metrics, form a knowledge
Pricing
Starts from $83.25 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Helpwise Software Demo
Helpwise was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Helpwise
- Team types
- Large Enterprises, Medium Business
Why teams choose Helpwise
Facilitates team collaboration through shared inboxes.
Supports multiple communication channels for customer queries.
Real-time monitoring enhances response efficiency.
Is Helpwise right for you?
What buyers should know before shortlisting Helpwise
Helpwise is a versatile live chat software that enhances team collaboration and customer communication. Its multi-channel support and shared inbox feature make it ideal for businesses with diverse customer interaction points.
Helpwise pros and cons
- Helpwise pros
Facilitates team collaboration through shared inboxes.
Supports multiple communication channels for customer queries.
Real-time monitoring enhances response efficiency.
- Helpwise cons
May have a steep learning curve for new users.
Limited third-party integrations could hinder functionality.
Ready to try it?
Get started with Helpwise
Start your free trial — no credit card required.
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Compare Helpwise side-by-side with top Live Chat Software alternatives.
What is the pricing of Helpwise?
Helpwise Pricing Plans
Free Forever
1 Shared Mailbox
5 Team Members
1 Integration
3 Automation Rules
Free Migration And Setup
Standard
2 Shared Mailboxes (Add More: $49 per mailbox per month)
Unlimited Team Members
Standard Integrations
APIs & Webhooks
25 Automation Rules
Show more +
Premium
Unlimited shared mailbox
Unlimited team members
All integrations
Helpwise reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 170 reviews, with consistently positive feedback.
What buyers like
- Shared inbox functionality
- Multi-channel support
- Collaboration tools
Common complaints
- Learning curve for new users
- Limited integrations
- Can be overwhelming for small teams
What users are saying
RL
Rhys L
01/30/24
"One of the best SaaS products I've purchased. Incredible product and value backed by a great team."
What do you like best about Helpwise? Helpwise allows my team to communicate with inbound inquiries in a collaborative fashion quickly and without any ...
Read more
AU
Anonymous User
11/03/23
"Stable system and good customer support"
What do you like best about Helpwise? Assign option, snooze mode, filter option, fast and friendly answers of staff What do you dislike about Helpwise?
GB
Greg B
09/08/23
"Helpwise is great!"
What do you like best about Helpwise? It is very easy to use with very little learning curve. It functions very much like gmail and has many of gmails ...
Read more
AU
Anonymous User
07/12/23
"Outstanding capabilities and world-class support!"
What do you like best about Helpwise? Helpwise solves our all-in-one communication platform needs. Its extensive integrations and eager support are ...
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AU
Anonymous User
06/30/23
"Awesome customer service"
What do you like best about Helpwise? Awesome customer service. Fast response! What do you dislike about Helpwise?
CE
Catherine E
06/30/23
"A great all-round email platform for our small team"
What do you like best about Helpwise? The biggest plus for me is sharing an inbox for our small team. We need everyone to be able to chip in and help ...
Read more
What are the features of Helpwise?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Helpwise security and data handling
Key compliance certifications and security features for IT and security teams evaluating Helpwise.
Certifications
Developer & data
Alternatives to Helpwise
Helpwise Support Options
Frequently Asked Questions About Helpwise
Common questions buyers ask before choosing Helpwise.
Helpwise is a Live Chat Software. Helpwise offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of Helpwise: May have a steep learning curve for new users.; Limited third-party integrations could hinder functionality.; Pricing may be prohibitive for smaller businesses..
Some top alternatives to Helpwise includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp and Freshchat.
Helpwise offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Helpwise is $83.25/Month when Billed Yearly
Ready to try it?
Get started with Helpwise
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].