9.1
Spot Score
REVE Chat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $13.50 / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for REVE Chat
REVE Chat is a live chat software used by customer service agents and support managers in small to medium businesses. With a rating of 3.4/5 from 35 reviews, it presents a mixed reception, indicating some users find it effective while others see room for improvement.
The software's user-friendly interface integrates all chats into one window, making it convenient for teams to manage interactions. Advanced features like screen sharing and joint navigation allow for effective customization and interaction, enhancing the overall user experience. However, some users report that while basic features work well, the software lacks in advanced capabilities, which could be a limitation for those seeking more strong functionality.
Quick facts about REVE Chat
What is REVE Chat?
Introducing REVE Chat, a comprehensive online live chat solution designed for websites. It is a cloud-based software that offers multiple channels, including co-browsing, voice/video chat, and Facebook messaging, to connect with customers in real-time. With a live chat widget available on your website, you can easily communicate with visitors and customize your settings. This software also allows for Viber and Route chat integration, along with features like Proactive Chats, Canned responses, Queuing, and more. Monitor all conversations from a single dashboard and eliminate SPAM messages. Enjoy seamless communication with customers across various websites with REVE Chat.
Pricing
Starts from $13.50 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
REVE Chat Software Demo
REVE Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider REVE Chat
- Use cases
- Customer support teams, E-commerce businesses, SaaS companies
- Team types
- Customer service agents, Support managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Low
Why teams choose REVE Chat
User-friendly interface consolidating multiple chat channels into one window
Advanced interaction features like screen sharing and joint navigation
Quick and error-free installation process
Is REVE Chat right for you?
Best for small to medium businesses needing easy multichannel live chat.
Choose REVE Chat if
- You want a user-friendly interface consolidating multiple chat channels in one window.
- You need advanced interaction features like co-browsing, voice/video chat, and screen sharing.
- You prefer quick, low-complexity setup with flexible and configurable workflow options.
Consider alternatives if
- Your enterprise requires highly advanced or specialized live chat functionalities.
- You need premium, highly responsive customer support without language or reliability issues.
What buyers should know before shortlisting REVE Chat
REVE Chat has garnered positive feedback for its ability to enhance customer satisfaction through live chat, automation, and analytics features, ultimately boosting businesses by improving customer experience and increasing conversions. Users appreciate the user-friendly interface that consolidates chats into one window, streamlining communication.
The software's cloud-based multichannel support, screen sharing, joint navigation, and department management features have been highlighted as beneficial for customization and real-time client interaction. While some users mentioned that basic features work adequately, there were subtle mentions of issues with the support team and software development.
Despite this, REVE Chat stands out for its advanced features like customized themes, video calling, customer history recording, and visitor analytic reports, making it a competitive option in the market. Overall, REVE Chat offers a comprehensive solution for online chat support, facilitating effective customer support processes and enhancing customer-agent interactions.
It is particularly noted for its proactive chat feature and ease of use, making it a valuable tool for businesses looking to improve customer engagement and online sales.
REVE Chat pros and cons
- REVE Chat pros
User-friendly interface consolidating multiple chat channels into one window
Advanced interaction features like screen sharing and joint navigation
Quick and error-free installation process
- REVE Chat cons
Limited advanced features beyond basic chat functionality
Customer support quality issues, including language barriers and assistance reliability
Ready to try it?
Get started with REVE Chat
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare REVE Chat side-by-side with top Live Chat Software alternatives.
What is the pricing of REVE Chat?
REVE Chat Pricing Plans
Standard
Facebook Messenger
Department Management
Auto Triggers
Proactive Chat
Chat Monitoring
Show more +
Advanced
Includes features of Standard plan, plus
Video & Voice Chat
Viber Messenger
Telegram Messenger
Queuing
Show more +
Enterprise
Includes features of Advanced plan, plus
Custom Development
Screen Sharing
Co-browsing
Integration Support
Show more +
REVE Chat reviews and ratings
Buyer sentiment
Users generally appreciate the ease of use and multichannel features but express concerns about limited advanced capabilities and customer support quality.
What buyers like
- Ease of use
- Multichannel integration
- Advanced interaction features
Common complaints
- Limited advanced features
- Customer support issues
What users are saying
MS
Md Shaheen R
01/24/23
"Increase Conversions and Customer Satisfaction"
What do you like best about REVE Chat? Customer satisfaction with live chat. It boosts my business by improving customer experience. Its live chat, ...
Read more
MS
Md Shaheen R
01/24/23
"Increase Conversions and Customer Satisfaction"
What do you like best about REVE Chat? Customer satisfaction with live chat. It boosts my business by improving customer experience. Its live chat, ...
Read more
KC
Kimberly C
11/17/22
"Great Experience!"
What do you like best about REVE Chat? The interface / operating system is user-friendly. I Love how it has all the chats in one window/tab instead of ...
Read more
KC
Kimberly C
11/17/22
"Great Experience!"
What do you like best about REVE Chat? The interface / operating system is user-friendly. I Love how it has all the chats in one window/tab instead of ...
Read more
AR
Anonymous Reviewer
03/22/21
I’m pretty sure I could build a better app myself
PROS: The only redeeming factor is that the most basic possible features work. CONS: The livechat software behaves like it was developed by beginner ...
Read more
AR
Anonymous Reviewer
03/22/21
I'm pretty sure I could build a better app myself
PROS & CONS What are the best aspects of this product? The only redeeming factor is that the most basic possible features work.
What are the features of REVE Chat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
REVE Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating REVE Chat.
Certifications
Security features
Developer & data
Alternatives to REVE Chat
REVE Chat Support Options
Frequently Asked Questions About REVE Chat
Common questions buyers ask before choosing REVE Chat.
REVE Chat is a Live Chat Software. REVE Chat offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form and many more functionalities.
REVE Chat is a strong fit if: You want a user-friendly interface consolidating multiple chat channels in one window.; You need advanced interaction features like co-browsing, voice/video chat, and screen sharing.. Consider alternatives if: Your enterprise requires highly advanced or specialized live chat functionalities.; You need premium, highly responsive customer support without language or reliability issues..
Buyers commonly note the following limitations of REVE Chat: Limited advanced features beyond basic chat functionality; Customer support quality issues, including language barriers and assistance reliability; Some users find the feature set less comprehensive compared to competitors.
Some top alternatives to REVE Chat includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp and 13chats.
REVE Chat offers Free Trial, Subscription pricing models
The starting price of REVE Chat is $13.50/Month when Billed Yearly
Ready to try it?
Get started with REVE Chat
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].