9.1
SpotScore
REVE Chat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $13.50 / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for REVE Chat
REVE Chat at 3.4/5 from 35 reviews with SpotScore 9.1 serves customer service agents and support managers in small to medium businesses who need basic live chat functionality. The platform consolidates all conversations into a single window, reducing the need to switch between tabs or applications. Screen sharing and co-browsing are available for hands-on support scenarios.
Live chat software enables support teams to respond to customer inquiries in real time instead of relying on email or phone queues alone. The primary workflow shift is moving from asynchronous support channels to synchronous conversation, which typically reduces first-response time and improves customer satisfaction scores.
Quick picks:
What is REVE Chat?
Introducing REVE Chat, a comprehensive online live chat solution designed for websites. It is a cloud-based software that offers multiple channels, including co-browsing, voice/video chat, and Facebook messaging, to connect with customers in real-time. With a live chat widget available on your website, you can easily communicate with visitors and customize your settings. This software also allows for Viber and Route chat integration, along with features like Proactive Chats, Canned responses, Queuing, and more. Monitor all conversations from a single dashboard and eliminate SPAM messages. Enjoy seamless communication with customers across various websites with REVE Chat.
Pricing
Starts from $13.50 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
REVE Chat Software Demo
REVE Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider REVE Chat
- Use cases
- Customer support teams, E-commerce businesses, SaaS companies
- Team types
- Customer service agents, Support managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Low
Why teams choose REVE Chat
User-friendly interface consolidating multiple chat channels into one window
Advanced interaction features like screen sharing and joint navigation
Quick and error-free installation process
Is REVE Chat right for you?
Best for small to medium businesses needing easy multichannel live chat.
Choose REVE Chat if
- You want a user-friendly interface consolidating multiple chat channels in one window.
- You need advanced interaction features like co-browsing, voice/video chat, and screen sharing.
- You prefer quick, low-complexity setup with flexible and configurable workflow options.
Consider alternatives if
- Your enterprise requires highly advanced or specialized live chat functionalities.
- You need premium, highly responsive customer support without language or reliability issues.
What buyers should know before shortlisting REVE Chat
REVE Chat works best for teams that need live chat, chatbots, and basic visitor analytics in a single interface. Before shortlisting, verify that the platform's automation features match your workflow—specifically test canned responses, chatbot routing rules, and how they integrate with your existing CRM or helpdesk.
The multichannel support (web, mobile, email) requires manual setup per channel; confirm this fits your team's capacity during the demo. Key limitations to assess: support response times have been inconsistent according to user reports, so test the onboarding process and ask for a dedicated account manager if your team is under 10 people.
The analytics dashboard shows visitor behavior and chat history, but custom reporting is limited—if you need detailed conversion attribution or agent performance metrics beyond basic chat counts, you may need a separate analytics tool. Video calling and screen sharing work on desktop browsers but have limited mobile support.
Pricing is per-agent monthly, so calculate your actual cost by counting concurrent agents, not total team size. The free tier includes basic chat only; automation and analytics require paid plans.
During your trial, specifically test how department routing handles peak hours and whether the interface slows down with 50+ concurrent chats—some users reported lag under load. Integration with Zapier covers common tools, but native connectors are limited to Salesforce, HubSpot, and a few others.
If you use a niche CRM or custom backend, confirm API documentation is available before committing.
REVE Chat pros and cons
- REVE Chat pros
User-friendly interface consolidating multiple chat channels into one window
Advanced interaction features like screen sharing and joint navigation
Quick and error-free installation process
- REVE Chat cons
Limited advanced features beyond basic chat functionality
Customer support quality issues, including language barriers and assistance reliability
Ready to try it?
Get started with REVE Chat
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare REVE Chat side-by-side with top Live Chat Software alternatives.
What is the pricing of REVE Chat?
REVE Chat Pricing Plans
Standard
Facebook Messenger
Department Management
Auto Triggers
Proactive Chat
Chat Monitoring
Show more +
Advanced
Includes features of Standard plan, plus
Video & Voice Chat
Viber Messenger
Telegram Messenger
Queuing
Show more +
Enterprise
Includes features of Advanced plan, plus
Custom Development
Screen Sharing
Co-browsing
Integration Support
Show more +
Weighing your options?
Not sure if REVE Chat fits your budget?
REVE Chat reviews and ratings
Buyer sentiment
Users generally appreciate the ease of use and multichannel features but express concerns about limited advanced capabilities and customer support quality.
What buyers like
- Ease of use
- Multichannel integration
- Advanced interaction features
Common complaints
- Limited advanced features
- Customer support issues
Are you using REVE Chat?
What users are saying
MS
Md Shaheen R
01/24/23
"Increase Conversions and Customer Satisfaction"
What do you like best about REVE Chat? Customer satisfaction with live chat. It boosts my business by improving customer experience. Its live chat, ...
Read more
MS
Md Shaheen R
01/24/23
"Increase Conversions and Customer Satisfaction"
What do you like best about REVE Chat? Customer satisfaction with live chat. It boosts my business by improving customer experience. Its live chat, ...
Read more
KC
Kimberly C
11/17/22
"Great Experience!"
What do you like best about REVE Chat? The interface / operating system is user-friendly. I Love how it has all the chats in one window/tab instead of ...
Read more
KC
Kimberly C
11/17/22
"Great Experience!"
What do you like best about REVE Chat? The interface / operating system is user-friendly. I Love how it has all the chats in one window/tab instead of ...
Read more
AR
Anonymous Reviewer
03/22/21
I’m pretty sure I could build a better app myself
PROS: The only redeeming factor is that the most basic possible features work. CONS: The livechat software behaves like it was developed by beginner ...
Read more
AR
Anonymous Reviewer
03/22/21
I'm pretty sure I could build a better app myself
PROS & CONS What are the best aspects of this product? The only redeeming factor is that the most basic possible features work.
- See if REVE Chat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of REVE Chat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
REVE Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating REVE Chat.
Certifications
Security features
Developer & data
Alternatives to REVE Chat
REVE Chat Support Options
Frequently Asked Questions About REVE Chat
Common questions buyers ask before choosing REVE Chat.
REVE Chat is a Live Chat Software. REVE Chat offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form and many more functionalities.
REVE Chat is a strong fit if: You want a user-friendly interface consolidating multiple chat channels in one window.; You need advanced interaction features like co-browsing, voice/video chat, and screen sharing.. Consider alternatives if: Your enterprise requires highly advanced or specialized live chat functionalities.; You need premium, highly responsive customer support without language or reliability issues..
Buyers commonly note the following limitations of REVE Chat: Limited advanced features beyond basic chat functionality; Customer support quality issues, including language barriers and assistance reliability; Some users find the feature set less comprehensive compared to competitors.
Some top alternatives to REVE Chat includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp and 13chats.
REVE Chat offers Free Trial, Subscription pricing models
The starting price of REVE Chat is $13.50/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].