8.8
SpotScore
Chatra Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Saved by the dress
High speed training
Empowering parentsTrusted by teams including Saved by the dress
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Chatra?
Introducing Chatra, the ultimate live chat solution that streamlines conversations and makes customer communication effortless. With advanced features like Intelligent Chat Distribution and saved conversations, you can provide a personalized touch to your interactions with customers. Never keep a customer waiting again as the chat automatically transfers to other available agents in case of delays. Plus, all agents can view ongoing chats and join in anytime. Say goodbye to missed messages and hello to efficient real-time chats with Chatra. Enhance your customer engagement and satisfaction with Chatra.
Pricing
Starts from $15 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Chatra Software Demo
Chatra was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Chatra
- Team types
- Large Enterprises, Medium Business
Why teams choose Chatra
Intelligent distribution ensures timely responses.
Real-time collaboration enhances team efficiency.
Conversation history helps maintain context.
Is Chatra right for you?
What buyers should know before shortlisting Chatra
Chatra offers an efficient live chat solution with features that enhance customer interactions and agent collaboration. However, its limited customization may not meet the needs of all businesses.
Chatra pros and cons
- Chatra pros
Intelligent distribution ensures timely responses.
Real-time collaboration enhances team efficiency.
Conversation history helps maintain context.
- Chatra cons
Limited customization may restrict branding.
Training may be necessary for effective use.
Ready to try it?
Get started with Chatra
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Chatra side-by-side with top Live Chat Software alternatives.
What is the pricing of Chatra?
Chatra Pricing Plans
Free
Online & offline chat widget
Basic visitor info
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Show more +
Essential
Online & offline chat widget
Email helpdesk
Facebook messenger
Instagram
Intelligent chat bot
Show more +
Pro
Includes features of Essential plan, plus
Operating hours
Agent groups
Chat Ratings
Chat Reports
Show more +
Weighing your options?
Not sure if Chatra fits your budget?
Chatra reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 20 reviews, with strong overall satisfaction.
What buyers like
- Effortless customer communication
- Intelligent chat distribution
- Real-time agent collaboration
Common complaints
- Limited customization options
- May require training for agents
- Not suitable for very small businesses
Are you using Chatra?
What users are saying
R
Rick
10/24/21
Added new lead source for us
PROS: It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead ...
Read more
R
Rick
10/24/21
Added new lead source for us
PROS: It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead ...
Read more
T
Talon
09/08/21
Easy to use, high adoption rate
PROS: An intuitive app even a beginner with no coding skills can master instantly. I was able to onboard the whole team in a day, and from there, this ...
Read more
T
Talon
09/08/21
Easy to use, high adoption rate
PROS: An intuitive app even a beginner with no coding skills can master instantly. I was able to onboard the whole team in a day, and from there, this ...
Read more
C
Curt
09/07/21
Allows us to provide 24/7 customer support
PROS: The chat helps us manage multiple queries at once. Our small team works in shifts so even tickets caught in between shifts are smoothly ...
Read more
C
Curt
09/07/21
Allows us to provide 24/7 customer support
PROS: The chat helps us manage multiple queries at once. Our small team works in shifts so even tickets caught in between shifts are smoothly ...
Read more
- See if Chatra fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Chatra?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Chatra security and data handling
Key compliance certifications and security features for IT and security teams evaluating Chatra.
Certifications
Developer & data
Alternatives to Chatra
Chatra Customers
Saved by the dress
High speed training
Empowering parents
Chatra Support Options
Frequently Asked Questions About Chatra
Common questions buyers ask before choosing Chatra.
Chatra is a Live Chat Software. Chatra offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
Buyers commonly note the following limitations of Chatra: Limited customization may restrict branding.; Training may be necessary for effective use..
Some top alternatives to Chatra includes ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat and Let's Connect.
Chatra offers Free Trial, Freemium, Subscription pricing models
The starting price of Chatra is $15/User/Month when Billed Yearly
Free buyer scorecard
Evaluate Chatra with the live chat software buyer scorecard
A weighted live chat software scorecard to assess Chatra objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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Ready to try it?
Get started with Chatra
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].