8.6
SpotScore
LiveCaller Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $12.60 / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is LiveCaller?
LiveCaller is the ultimate solution for managing all your calling needs. With a wide range of tools and features, LiveCaller offers optimal call creation, quicker response times, and increased sales success for your team. Its comprehensive call monitoring and callback software provides the necessary insights and powerful features to overcome challenges in phone sales. By utilizing LiveCaller, you can convert website traffic into sales calls through various channels such as ads and forms. This leads to improved call conversions and cost savings on current marketing campaigns. With its call scheduling and volume balancing capabilities, you can boost incoming call volume during quieter hours while also increasing campaign efficiency and revenue by focusing on what works.
Pricing
Starts from $12.60 / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
LiveCaller Software Demo
LiveCaller was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LiveCaller
- Team types
- Large Enterprises, Medium Business
Why teams choose LiveCaller
Comprehensive call management tools streamline sales processes.
Real-time insights help teams adapt quickly to challenges.
Is LiveCaller right for you?
What buyers should know before shortlisting LiveCaller
LiveCaller is built for phone-based sales teams that need call recording, real-time coaching, and performance metrics tied directly to revenue. Before shortlisting, verify that your team uses phone as a primary sales channel—the platform doesn't optimize for email, chat, or video-first workflows.
Check whether your CRM integrates with LiveCaller's API; if you use a custom or legacy system, integration may require developer work. Pricing scales with concurrent users and call volume, so request a detailed quote based on your team size and monthly call count to avoid overage charges.
The platform's call analytics focus on individual rep performance and call outcomes, not broader team coaching workflows. If your sales process relies heavily on asynchronous follow-up or multi-channel sequences, LiveCaller alone won't replace a full sales engagement platform.
Test the call quality and latency on your network during a demo, especially if your team works across multiple locations or on variable internet connections. Confirm that call recordings meet your compliance requirements—TCPA rules and state consent laws vary, and LiveCaller's default settings may not match your jurisdiction.
LiveCaller pros and cons
- LiveCaller pros
Comprehensive call management tools streamline sales processes.
Real-time insights help teams adapt quickly to challenges.
- LiveCaller cons
May not cater to businesses focused solely on digital sales.
Requires a commitment to phone-based sales strategies.
Ready to try it?
Get started with LiveCaller
Start your free trial — no credit card required.
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Compare LiveCaller side-by-side with top Live Chat Software alternatives.
What is the pricing of LiveCaller?
LiveCaller Pricing Plans
Weighing your options?
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LiveCaller reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 14 reviews, with consistently positive feedback.
What buyers like
- Optimal call management
- Quick response times
- Increased sales success
Common complaints
- Limited to phone sales
- May require training
- Not suitable for non-sales teams
Are you using LiveCaller?
- See if LiveCaller fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of LiveCaller?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
LiveCaller security and data handling
Key compliance certifications and security features for IT and security teams evaluating LiveCaller.
Certifications
Developer & data
Alternatives to LiveCaller
LiveCaller Support Options
Frequently Asked Questions About LiveCaller
Common questions buyers ask before choosing LiveCaller.
LiveCaller is a Live Chat Software. LiveCaller offers Visitor Targeting, Transfers, Shortcut Messages, Offline Form, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of LiveCaller: May not cater to businesses focused solely on digital sales.; Requires a commitment to phone-based sales strategies..
Some top alternatives to LiveCaller includes ZoomInfo Chat, LiveAgent, LiveChat, Contact At Once and LiveCall.
LiveCaller offers Free Trial, Subscription pricing models
The starting price of LiveCaller is $12.60/Month when Billed Yearly
Free buyer scorecard
Evaluate LiveCaller with the live chat software buyer scorecard
A weighted live chat software scorecard to assess LiveCaller objectively and compare it against the alternatives.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].