Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Live Chat Software
Intercom and LiveChat share the top SpotScore of 9.8 — Intercom at 4.3/5 from 2,278 reviews and LiveChat at 4.4/5 from 2,017 reviews — with Intercom covering proactive messaging and product tours alongside chat, and LiveChat known for speed, reliability, and a deep ticketing integration. Freshchat scores 4.5/5 from 191 reviewers at a 9.5 SpotScore with a freemium plan, a modern alternative for teams that want AI bot deflection and omnichannel inbox management without Intercom-level pricing. JivoChat earns a 4.2/5 from 106 reviews at a 9.6 SpotScore with a freemium option, popular with e-commerce sites needing multi-channel chat across website, WhatsApp, and social at a low entry cost.
Live chat software lets website visitors and app users message a business in real time, routed to support agents or automated bot flows to handle FAQs and qualify leads. The main buyers are customer support managers at e-commerce companies and SaaS customer success teams handling inbound inquiries.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for e-commerce multi-channel chat — JivoChat
- Best for SMB teams on a budget — Freshchat
- Best free option — Freshchat
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products showing third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Showing 41-60 out of 113
8.8
SpotScore

Callbell
Elevate your customer support game with Callbell.
Best for: SMB teams · Mid-market · Enterprise
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What is Callbell?
Callbell is a support management platform that empowers companies to provide exceptional customer assistance through their preferred communication channels such as Messenger, WhatsApp, Telegram, and Instagram. Users can collaborate internally to cater to customer needs effectively, while ...
Read more about CallbellCallbell offers custom pricing plan
8.8
SpotScore

WhosOn
Build strong connections with customers through advanced chat technology.
Best for: SMB teams · Mid-market · Enterprise
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What is WhosOn?
WhosOn is an intelligent live chat software that prioritizes user satisfaction for your business through proactive tracking, chatting, and engaging methods. By welcoming visitors with targeted messages and offering personalized services, WhosOn helps build a strong connection with customers. ...
Read more about WhosOnStarts from $33/User/Month
8.8
SpotScore

MyLiveChat
Convert visitors into loyal customers with MyLiveChat.
Best for: SMB teams · Mid-market · Enterprise
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What is MyLiveChat?
Introducing MyLiveChat – the ultimate solution to convert website visitors into loyal customers. Our platform offers a personalized and fast messaging experience, allowing businesses to engage with their clients in real-time with a human touch. With tools like a floating chat button, proactive ...
Read more about MyLiveChatStarts from $15/Month, also offers free forever plan

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8.8
SpotScore

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What is HappyFox Chat?
Introducing HappyFox Chat - the ultimate live chat software for enhancing lead generation. With its powerful features, this tool allows you to initiate customer conversations and address complaints in a more efficient and effective manner. It also offers live chat integration with various ...
Read more about HappyFox ChatStarts from $29/Month
8.8
SpotScore

Chatra
Effortlessly connect with customers in real time.
Best for: SMB teams · Mid-market · Enterprise
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What is Chatra?
Introducing Chatra, the ultimate live chat solution that streamlines conversations and makes customer communication effortless. With advanced features like Intelligent Chat Distribution and saved conversations, you can provide a personalized touch to your interactions with customers. Never keep ...
Read more about ChatraStarts from $15/User/Month when Billed Yearly, also offers free forever plan
8.7
SpotScore

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What is Helpwise?
Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote technical support and sales teams and safely track customer conversations with shared inbox, help center and live ...
Read more about HelpwiseStarts from $83.25/Month when Billed Yearly, also offers free forever plan
8.7
SpotScore

eGain Chat
Revolutionize customer engagement with eGain Chat.
Best for: SMB teams · Mid-market · Enterprise
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What is eGain Chat?
Introducing eGain Chat, the ultimate customer engagement automation platform. For more than 10 years, eGain has been the top provider of cloud-based customer engagement hub software. With eGain Chat, businesses can enhance customer experience, streamline service processes, and boost sales ...
Read more about eGain ChateGain Chat offers custom pricing plan
8.7
SpotScore

WebsiteAlive
Connecting you with customers in a meaningful way.
Best for: SMB teams · Mid-market · Enterprise
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What is WebsiteAlive?
Introducing WebsiteAlive - a powerful live chat software designed to enhance both sales and customer satisfaction. With its intuitive interface, this tool allows support and sales teams to effortlessly engage with customers. The best part? It can easily scale with your business, eliminating ...
Read more about WebsiteAliveStarts from $30/Month
8.7
SpotScore

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What is Richpanel?
Richpanel is a customer support platform that combines live chat and help desk ticketing, used by e-commerce and direct-to-consumer brands managing multi-channel customer inquiries. It centralizes conversations from email, chat, and social into a single agent interface, helping small support ...
Read more about RichpanelStarts from $80/Month when Billed Yearly
8.7
SpotScore

FocalScope
Boost customer engagement and satisfaction with FocalScope.
Best for: SMB teams · Mid-market
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What is FocalScope?
FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also offers canned responses for ...
Read more about FocalScopeStarts from $9/Month, also offers free forever plan
8.7
SpotScore

GoSquared
Convert visitors into customers with real-time website monitoring.
Best for: SMB teams · Mid-market · Enterprise
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What is GoSquared?
GoSquared is an analytics and CRM platform for small to medium-sized digital businesses that want real-time visitor tracking, live chat, and customer data consolidated in one tool instead of managing separate subscriptions. It solves the problem of stitching together analytics, chat, and CRM by ...
Read more about GoSquaredStarts from $29/Month, also offers free forever plan
8.6
SpotScore

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What is RumbleTalk?
RumbleTalk is a revolutionary Group Chat Room Solution with over 600,000 users. Leveraging webRTC technology, members can easily host virtual meetings with audio and video-enabled conversations. It takes just a minute to set up a new chat room on your website without any coding or technical ...
Read more about RumbleTalkStarts from $25/Month, also offers free forever plan
8.6
SpotScore
LiveCaller
Transform website traffic into sales with LiveCaller.
Best for: SMB teams · Mid-market · Enterprise
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What is LiveCaller?
LiveCaller is the ultimate solution for managing all your calling needs. With a wide range of tools and features, LiveCaller offers optimal call creation, quicker response times, and increased sales success for your team. Its comprehensive call monitoring and callback software provides the ...
Read more about LiveCallerStarts from $12.60/Month when Billed Yearly
8.6
SpotScore

ChatGen
Streamline customer support and boost conversions.
Best for: SMB teams · Mid-market · Enterprise
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What is ChatGen?
. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With ...
Read more about ChatGenStarts from $79/Month when Billed Yearly
8.6
SpotScore

Sparkcentral
Transform your customer service experience with Sparkcentral.
Best for: SMB teams · Mid-market · Enterprise
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What is Sparkcentral?
Sparkcentral is a top-notch customer service SaaS platform designed for managing multiple asynchronous messaging channels. Our platform empowers users to handle high volumes of messages with the support of both human and virtual customer service agents. Our Automated Message Distribution (AMD) ...
Read more about SparkcentralSparkcentral offers custom pricing plan
8.6
SpotScore

BirdSeed
Engage your website visitors like never before.
Best for: SMB teams · Mid-market · Enterprise
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What is BirdSeed?
BirdSeed is a website engagement platform that combines live chat, meeting scheduling, FAQ, testimonials, a knowledge library, video showcase, and link launcher in a single widget. It helps businesses engage website visitors and move prospects toward a conversation or booking.
Read more about BirdSeedStarts from $29/Month when Billed Yearly, also offers free forever plan
8.6
SpotScore

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What is Subiz?
Introducing Subiz, the ultimate solution for capturing leads from your website visitors. This innovative sales tool allows users to attract and engage their audience, while seamlessly collecting important lead information. With Subiz, users can automate welcome messages, assign conversations to ...
Read more about SubizStarts from $9.59/Month, also offers free forever plan
8.5
SpotScore

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What is ApexChat?
Attracting online visitors to your website takes a lot of effort, and it's a shame to let them slip away without identifying themselves. With ApexChat, your website can have live chat functionality, allowing you to connect with potential customers in real time. Our custom chat widget and ...
Read more about ApexChatApexChat offers custom pricing plan
8.5
SpotScore
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What is Hippo?
Hippo is a cutting-edge conversational tool that simplifies B2C communication for businesses. It enables real-time chat and smooth interaction with customers, resulting in increased sales. The platform allows businesses to provide top-notch customer service while keeping them engaged with live ...
Read more about HippoStarts from $17/Month when Billed Yearly
8.5
SpotScore

Whisbi
Boost your sales with Whisbi - Your ultimate sales solution.
Best for: SMB teams · Mid-market · Enterprise
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What is Whisbi?
Whisbi is a powerful marketing platform that enables users to boost their sales without increasing their website traffic. By enhancing the quality of online leads, this cloud software offers features like conversational sales assistants, converter, and accelerator. It is designed to comply with ...
Read more about WhisbiRelated Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].











