Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Live Chat Software
Intercom, LiveChat, and tawk.to lead the live chat software category. Intercom shines with a SpotScore of 9.8/10 and a substantial 2,278 ratings, indicating strong user satisfaction and reliability. LiveChat matches Intercom's SpotScore and offers flexible pricing options, including a free trial, appealing to those seeking to test before committing. Tawk.to, while having fewer ratings, maintains a high SpotScore of 9.7/10, demonstrating consistent performance.
Live chat software facilitates real-time customer communication and support, primarily purchased by customer service teams in tech startups and mid-sized enterprises looking to enhance user engagement and satisfaction.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for tech startups — LiveChat
- Best for consistent performance — tawk.to
- Best free option — Crisp
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products highlighting third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Showing 61-80 out of 113
8.5
Spot Score

IntelliTicks
Unleash the power of AI for smarter interactions.
Best for: SMB teams · Mid-market · Enterprise
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What is IntelliTicks?
IntelliTicks is a powerful AI-driven software that simplifies customer interactions and billing management, making it the top choice among industry leaders. This innovative platform creates a personalized experience for customers, allowing them to easily express their needs. Packed with a wide ...
Read more about IntelliTicksStarts from $20/Month when Billed Yearly, also offers free forever plan
8.5
Spot Score

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What is Closer?
Introducing Closer, a conversational platform that simplifies business communication. This all-in-one tool provides text chat, audio and video calls, presentation mode, co-browsing, and rich messaging, making it easier to connect with potential customers. Its advanced routing ensures important ...
Read more about CloserCloser offers custom pricing plan
8.5
Spot Score

Bold360
Transforming customer support with AI-driven chat.
Best for: SMB teams · Mid-market · Enterprise
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What is Bold360?
Bold360 is a powerful live chat and AI software that enables businesses to enhance their customer support efforts. With the help of advanced AI technology, this tool offers a humanized approach to customer engagement on websites. It also features a highly integrated chatbot that simplifies ...
Read more about Bold360Bold360 offers custom pricing plan

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8.5
Spot Score

NinChat
Seamless chat solution for secure and efficient business communication.
Best for: SMB teams · Mid-market · Enterprise
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What is NinChat?
Introducing NinChat - the ultimate chat solution for businesses. With a focus on secure communication, customizable features, and multi-device compatibility, NinChat helps businesses enhance their customer service experience. Easily embed the chat on your website, mobile site, apps, or Facebook ...
Read more about NinChatNinChat offers custom pricing plan
8.5
Spot Score

Lime Talk
Transform visitors into customers with Lime Talk.
Best for: SMB teams · Mid-market · Enterprise
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What is Lime Talk?
Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platform allows you to monitor and analyze customer interest, quickly respond to ...
Read more about Lime TalkStarts from $6/Month
8.5
Spot Score

Messagely
Streamline support communication and improve customer satisfaction.
Best for: SMB teams · Mid-market · Enterprise
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What is Messagely?
Messagely is a web-based help desk software system designed specifically to handle customer and technical support needs. Messagely offers the ability to store, manage and access all of the conversations, tickets and other communications 24/7. Discussions and messages are searchable across the ...
Read more about MessagelyStarts from $29/Month
8.4
Spot Score
13chats
Boost online sales with AI-powered chat functions.
Best for: SMB teams · Mid-market · Enterprise
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What is 13chats?
13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying customer interactions is easier than ever before, and you have the power to access and store previous customer ...
Read more about 13chatsStarts from $13/Month, also offers free forever plan
8.4
Spot Score

Social Intents
Engage, convert, and grow with Social Intents.
Best for: SMB teams · Mid-market · Enterprise
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What is Social Intents?
Live Chat Tool for Slack and Microsoft Teams. Boost website conversions and provide exceptional customer service with Social Intents. Seamlessly communicate with website visitors in real-time through popular web-based chat consoles. Utilize advanced popups and overlays to keep visitors engaged ...
Read more about Social IntentsStarts from $19/Month when Billed Yearly
8.4
Spot Score

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What is WebGreeter?
Experience seamless live chatting with clients with WebGreeter. Our BI-driven software offers customisable and easy-to-use solutions for hassle-free communication, regardless of your company's size or time zone. Our highly-skilled team ensures quick problem resolution to enhance client ...
Read more about WebGreeterStarts from $20/User/Month
8.3
Spot Score

RingCentral Engage Digital
Transforming customer service, one conversation at a time.
Best for: SMB teams · Mid-market · Enterprise
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What is RingCentral Engage Digital?
RingCentral Engage Digital is a powerful customer engagement solution which unlocks a new dimension of customer interaction. This software connects customers across the web, social media and messaging apps with automation of conversations and best-in-class chatbot technology. Teams can ...
Read more about RingCentral Engage DigitalRingCentral Engage Digital offers custom pricing plan
8.3
Spot Score

NinjaChat by 500apps
Enhance customer engagement with real-time chat monitoring.
Best for: SMB teams · Mid-market · Enterprise
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What is NinjaChat by 500apps?
NinjaChat by 500apps is an effective live chat monitoring software designed to enhance customer engagement. The software offers a variety of advanced features such as real-time dashboard, file sharing, and customizable themes for a personalized experience. With options for text, voice, and ...
Read more about NinjaChat by 500appsStarts from $9.99/Month when Billed Yearly, also offers free forever plan
8.3
Spot Score

SignalZen
Streamlined live chat for website conversions.
Best for: SMB teams · Mid-market · Enterprise
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What is SignalZen?
"SignalZen is the ultimate solution for live chat on your website, now with the added convenience of being directly connected to Slack. With easy installation and integration options for popular platforms like WordPress, Joomla, and Drupal, as well as Zapier, you can easily engage with your ...
Read more about SignalZenStarts from $25/Month
8.3
Spot Score
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What is Re:plain?
Enhance your online communication and support with Re:plain, the ultimate web-chat service provider. This platform integrates with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram, allowing you to capture more leads and engage with website visitors in real time. With ...
Read more about Re:plainStarts from $3.99, also offers free forever plan
8.3
Spot Score

Talkative
Empower your customer connections with Talkative.
Best for: SMB teams · Mid-market · Enterprise
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What is Talkative?
Talkative, the ultimate solution for businesses to connect with their customers through websites and applications. By integrating features such as voice, video, chat, and co-browsing, Talkative allows seamless communication and real-time problem solving. Drive direct engagement with your ...
Read more about TalkativeTalkative offers custom pricing plan
8.3
Spot Score

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What is Chaskiq?
Chaskiq is a conversion-focused marketing software that converts strangers into leads while ensuring data ownership. This user-friendly tool supports live chat, automated replies, team availability, and average response time alerts. It also allows for in-app alerts, newsletters, and guided ...
Read more about Chaskiq8.3
Spot Score

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What is TruChat?
TruChat is a top-notch chatbot and live chat software, designed to enhance customer engagement. Powered by cutting-edge Natural Language Processing technology, it enables effortless creation of multichannel conversational marketing chatbots suitable for various industries. Its all-in-one ...
Read more about TruChatStarts from $30/Month, also offers free forever plan
8.2
Spot Score
Let's Connect
Connect, convert, and succeed with real-time communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Let's Connect?
Let’s Connect is the perfect solution for businesses who want to increase their customer conversions. Improve your engagement rate with real-time communication methods such as live chat, phone, and video calls. Maximize customer interest and make it easier to turn them into lifelong customers! ...
Read more about Let's ConnectStarts from $275/Month when Billed Yearly
8.2
Spot Score
typedesk
Boost customer satisfaction with typedesk's canned responses
Best for: SMB teams · Mid-market · Enterprise
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What is typedesk?
typedesk is the ultimate tool for customer engagement. Create custom canned responses for your ticketing system quickly and accurately - automatic language detection, analytics and replace tags are all included. Easily share these messages with your team to track and measure performance, making ...
Read more about typedeskStarts from $3.99/Month, also offers free forever plan
8.2
Spot Score

Chative
Efficient customer engagement for seamless communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Chative?
Chative is an innovative live chat platform that facilitates efficient customer engagement across multiple channels. With its advanced features, businesses can manage an unlimited number of conversations in one inbox and provide 24/7 automated service to customers. The platform offers a ...
Read more about ChativeStarts from $8/Month, also offers free forever plan
8.2
Spot Score

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What is Botcopy?
Botcopy is a digital platform that enhances the chatbot experience by integrating seamlessly with Dialogflow, Google's natural language processing tool. It enables businesses to deploy customized and interactive chatbots on their websites, offering real-time, human-like interactions to engage ...
Read more about BotcopyRelated Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].







