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List of the Best Live Chat Software in 2026

Rajat Gupta
Researched and Edited by Rajat Gupta
Rajat Gupta

Researched and Edited by Rajat Gupta

Last updated: August 21, 2026 · How we review

Live Chat Software overview

Spotsaas tracks 113 products in Live Chat Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 91 let you start on a free trial, and 62 keep a free plan you can stay on. Most buyers here are Customer support managers coordinating multi-channel real-time chat for e-commerce websites.

113
products listed
91
offer a free trial
62
have a free plan
117
priced per subscription
61
quote on request

Editor's Summary · Live Chat Software

Intercom and LiveChat share the top SpotScore of 9.8 — Intercom at 4.3/5 from 2,278 reviews and LiveChat at 4.4/5 from 2,017 reviews — with Intercom covering proactive messaging and product tours alongside chat, and LiveChat known for speed, reliability, and a deep ticketing integration. Freshchat scores 4.5/5 from 191 reviewers at a 9.5 SpotScore with a freemium plan, a modern alternative for teams that want AI bot deflection and omnichannel inbox management without Intercom-level pricing. JivoChat earns a 4.2/5 from 106 reviews at a 9.6 SpotScore with a freemium option, popular with e-commerce sites needing multi-channel chat across website, WhatsApp, and social at a low entry cost.

Live chat software lets website visitors and app users message a business in real time, routed to support agents or automated bot flows to handle FAQs and qualify leads. The main buyers are customer support managers at e-commerce companies and SaaS customer success teams handling inbound inquiries.

Quick picks for Live Chat Software

  • Best overallIntercom
  • Best for e-commerce multi-channel chatJivoChat
  • Best for SMB teams on a budgetFreshchat
  • Best free optionFreshchat

Who gets the most from Live Chat Software

  • 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
  • 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
  • 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software

If you need strong integration with marketing and analytics tools, filter by products showing third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.

Showing 61-80 out of 113

8.5

SpotScore

IntelliTicks - Live Chat Software

IntelliTicks

Unleash the power of AI for smarter interactions.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is IntelliTicks?

IntelliTicks is a powerful AI-driven software that simplifies customer interactions and billing management, making it the top choice among industry leaders. This innovative platform creates a personalized experience for customers, allowing them to easily express their needs. Packed with a wide ...

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Starts from $20/Month when Billed Yearly, also offers free forever plan

8.5

SpotScore

Closer - Live Chat Software

Closer

Effortlessly connect and grow your business.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Closer?

Introducing Closer, a conversational platform that simplifies business communication. This all-in-one tool provides text chat, audio and video calls, presentation mode, co-browsing, and rich messaging, making it easier to connect with potential customers. Its advanced routing ensures important ...

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Free Trial·

Closer offers custom pricing plan

8.5

SpotScore

Bold360 - Live Chat Software

Bold360

Transforming customer support with AI-driven chat.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Bold360?

Bold360 is a powerful live chat and AI software that enables businesses to enhance their customer support efforts. With the help of advanced AI technology, this tool offers a humanized approach to customer engagement on websites. It also features a highly integrated chatbot that simplifies ...

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Bold360 offers custom pricing plan

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8.5

SpotScore

NinChat - Live Chat Software

NinChat

Seamless chat solution for secure and efficient business communication.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is NinChat?

Introducing NinChat - the ultimate chat solution for businesses. With a focus on secure communication, customizable features, and multi-device compatibility, NinChat helps businesses enhance their customer service experience. Easily embed the chat on your website, mobile site, apps, or Facebook ...

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Free Trial·

NinChat offers custom pricing plan

8.5

SpotScore

Lime Talk - Live Chat Software

Lime Talk

Transform visitors into customers with Lime Talk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Lime Talk?

Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platform allows you to monitor and analyze customer interest, quickly respond to ...

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Free Trial·

Starts from $6/Month

8.5

SpotScore

Messagely - Live Chat Software

Messagely

Streamline support communication and improve customer satisfaction.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Messagely?

Messagely is a web-based help desk software system designed specifically to handle customer and technical support needs. Messagely offers the ability to store, manage and access all of the conversations, tickets and other communications 24/7. Discussions and messages are searchable across the ...

Read more about Messagely
Free Trial·

Starts from $29/Month

What buyers evaluate in Live Chat Software
Integration capabilities with CRM, marketing, and analytics platforms to unify customer data
Automation features including AI-powered chatbots and proactive messaging to increase engagement
Multi-channel support enabling chat across websites, social media, SMS, and email for comprehensive customer reach

8.4

SpotScore

13chats - Live Chat Software

13chats

Boost online sales with AI-powered chat functions.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is 13chats?

13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying customer interactions is easier than ever before, and you have the power to access and store previous customer ...

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Starts from $13/Month, also offers free forever plan

8.4

SpotScore

Social Intents - Live Chat Software

Social Intents

Engage, convert, and grow with Social Intents.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Social Intents?

Live Chat Tool for Slack and Microsoft Teams. Boost website conversions and provide exceptional customer service with Social Intents. Seamlessly communicate with website visitors in real-time through popular web-based chat consoles. Utilize advanced popups and overlays to keep visitors engaged ...

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Free Trial·

Starts from $19/Month when Billed Yearly

8.4

SpotScore

WebGreeter - Live Chat Software

WebGreeter

Seamless client communication, guaranteed.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is WebGreeter?

Experience seamless live chatting with clients with WebGreeter. Our BI-driven software offers customisable and easy-to-use solutions for hassle-free communication, regardless of your company's size or time zone. Our highly-skilled team ensures quick problem resolution to enhance client ...

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Free Trial·

Starts from $20/User/Month

8.3

SpotScore

RingCentral Engage Digital - Live Chat Software

RingCentral Engage Digital

Transforming customer service, one conversation at a time.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

4.4

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What is RingCentral Engage Digital?

RingCentral Engage Digital is a powerful customer engagement solution which unlocks a new dimension of customer interaction. This software connects customers across the web, social media and messaging apps with automation of conversations and best-in-class chatbot technology. Teams can ...

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RingCentral Engage Digital offers custom pricing plan

8.3

SpotScore

NinjaChat by 500apps - Live Chat Software

NinjaChat by 500apps

Enhance customer engagement with real-time chat monitoring.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is NinjaChat by 500apps?

NinjaChat by 500apps is an effective live chat monitoring software designed to enhance customer engagement. The software offers a variety of advanced features such as real-time dashboard, file sharing, and customizable themes for a personalized experience. With options for text, voice, and ...

Read more about NinjaChat by 500apps

Starts from $9.99/Month when Billed Yearly, also offers free forever plan

8.3

SpotScore

SignalZen - Live Chat Software

SignalZen

Streamlined live chat for website conversions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is SignalZen?

"SignalZen is the ultimate solution for live chat on your website, now with the added convenience of being directly connected to Slack. With easy installation and integration options for popular platforms like WordPress, Joomla, and Drupal, as well as Zapier, you can easily engage with your ...

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Free Trial·

Starts from $25/Month

8.3

SpotScore

Re:plain - Live Chat Software

Re:plain

Instantly connect and engage with website visitors.

Best for: SMB teams · Mid-market

Start Free Trial

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What is Re:plain?

Enhance your online communication and support with Re:plain, the ultimate web-chat service provider. This platform integrates with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram, allowing you to capture more leads and engage with website visitors in real time. With ...

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Free Trial·

Starts from $3.99, also offers free forever plan

8.3

SpotScore

Talkative - Live Chat Software

Talkative

Empower your customer connections with Talkative.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Talkative?

Talkative, the ultimate solution for businesses to connect with their customers through websites and applications. By integrating features such as voice, video, chat, and co-browsing, Talkative allows seamless communication and real-time problem solving. Drive direct engagement with your ...

Read more about Talkative
Free Trial·

Talkative offers custom pricing plan

8.3

SpotScore

Chaskiq - Live Chat Software

Chaskiq

Turn strangers into leads with Chaskiq.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Chaskiq?

Chaskiq is a conversion-focused marketing software that converts strangers into leads while ensuring data ownership. This user-friendly tool supports live chat, automated replies, team availability, and average response time alerts. It also allows for in-app alerts, newsletters, and guided ...

Read more about Chaskiq

8.3

SpotScore

TruChat - Live Chat Software

TruChat

Boost customer engagement with conversational chatbots.

Best for: SMB teams · Mid-market

Start Free Trial

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What is TruChat?

TruChat is a top-notch chatbot and live chat software, designed to enhance customer engagement. Powered by cutting-edge Natural Language Processing technology, it enables effortless creation of multichannel conversational marketing chatbots suitable for various industries. Its all-in-one ...

Read more about TruChat
Free Trial·

Starts from $30/Month, also offers free forever plan

8.2

SpotScore

Let's Connect - Live Chat Software

Let's Connect

Connect, convert, and succeed with real-time communication.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Let's Connect?

Let’s Connect is the perfect solution for businesses who want to increase their customer conversions. Improve your engagement rate with real-time communication methods such as live chat, phone, and video calls. Maximize customer interest and make it easier to turn them into lifelong customers! ...

Read more about Let's Connect
Free Trial·

Starts from $275/Month when Billed Yearly

8.2

SpotScore

typedesk - Live Chat Software

typedesk

Boost customer satisfaction with typedesk's canned responses

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is typedesk?

typedesk is the ultimate tool for customer engagement. Create custom canned responses for your ticketing system quickly and accurately - automatic language detection, analytics and replace tags are all included. Easily share these messages with your team to track and measure performance, making ...

Read more about typedesk
Free Trial·

Starts from $3.99/Month, also offers free forever plan

8.2

SpotScore

Chative - Live Chat Software

Chative

Efficient customer engagement for seamless communication.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Chative?

Chative is an innovative live chat platform that facilitates efficient customer engagement across multiple channels. With its advanced features, businesses can manage an unlimited number of conversations in one inbox and provide 24/7 automated service to customers. The platform offers a ...

Read more about Chative
Free Trial·

Starts from $8/Month, also offers free forever plan

8.2

SpotScore

Botcopy - Live Chat Software

Botcopy

Revolutionize your chatbot game.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Botcopy?

Botcopy is a digital platform that enhances the chatbot experience by integrating seamlessly with Dialogflow, Google's natural language processing tool. It enables businesses to deploy customized and interactive chatbots on their websites, offering real-time, human-like interactions to engage ...

Read more about Botcopy
Free TrialTry Free →·

Starts from $19/Month

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Frequently Asked Questions About Live Chat Software

Stuck on something? We're here to help with all the questions and answers in one place.

The most important Live Chat Software features to evaluate are Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Most buyers prioritize ease of use, reporting, and integration capabilities when choosing a solution. Look for tools that cover your core workflow before comparing advanced features.

Live Chat Software pricing varies widely — from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial, including LiveChat, Crisp, JivoChat. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.

The top rated Live Chat Software based on verified user reviews and SpotScore are ChatGen, Subiz, RumbleTalk. These tools consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.

To choose the right Live Chat Software, start by listing your must-have features — commonly Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.

Yes — 15 Live Chat Software on Spotsaas offer a free plan or free trial. Popular free options include LiveChat, Crisp, JivoChat. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.

The best Live Chat Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are Intercom, LiveChat, tawk.to. Look for tools with per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].