GoSquared Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPRStarts from $29 / Month, also offers free forever plan
Contentstudio
Pharmaseal
Proply
White Fuse
BVOTrusted by teams including Contentstudio
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is GoSquared?
GoSquared is an analytics and CRM platform for small to medium-sized digital businesses that want real-time visitor tracking, live chat, and customer data consolidated in one tool instead of managing separate subscriptions. It solves the problem of stitching together analytics, chat, and CRM by combining all three with customizable dashboards accessible to non-technical users. Pricing escalates sharply at higher contact volumes, and the mobile app underperforms compared to the desktop version — both worth verifying in a demo.
Pricing
Starts from $29 / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Mac
GoSquared Software Demo
GoSquared was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider GoSquared
- Use cases
- Martech, SaaS, ECommerce
- Team types
- Roles such as Marketing Managers, Product Managers
- Company size
- 50 to 500 employees
Why teams choose GoSquared
Intuitive and user-friendly interface, making it easy for both beginners and advanced users to navigate and customize.
Real-time analytics and detailed reporting, offering actionable insights and helping track customer behavior effectively.
Integration with popular platforms like WordPress and Zapier, enhancing its utility and compatibility.
Is GoSquared right for you?
What buyers should know before shortlisting GoSquared
GoSquared is a feature-rich analytics platform for small to medium-sized businesses that need real-time analytics, CRM, live chat, and marketing automation in one place. The customizable dashboards and intuitive interface work well for non-technical users.
It integrates with Zapier and WordPress. Users report that the live chat feature delivers actionable insights and the support team responds quickly.
Pricing increases significantly as you scale beyond the free or lower-tier plans, which can strain budgets for growing businesses. The mobile app lags behind the desktop version in performance and usability.
Advanced enterprise-level features are limited compared to dedicated enterprise platforms. Before shortlisting, verify in a demo whether the mobile app meets your team's needs if you plan to use it regularly.
Confirm that the feature set at your target price tier includes the specific integrations and automation workflows you require. Test the live chat and CRM modules with your actual use cases, as their value depends heavily on your customer engagement model.
GoSquared pros and cons
- GoSquared pros
Intuitive and user-friendly interface, making it easy for both beginners and advanced users to navigate and customize.
Real-time analytics and detailed reporting, offering actionable insights and helping track customer behavior effectively.
Integration with popular platforms like WordPress and Zapier, enhancing its utility and compatibility.
- GoSquared cons
Mobile application performance is inconsistent and less effective than the desktop version, needing improvements.
Limited scalability for larger enterprises, with features better suited for small to medium-sized businesses.
Ready to try it?
Get started with GoSquared
Try the free plan and upgrade when ready.
Still comparing?
See how it stacks up
Compare GoSquared side-by-side with top CRM Software alternatives.
What is the pricing of GoSquared?
GoSquared Pricing Plans
Early Stage
$49
/Month
Real-time Web Analytics.
Team Inbox.
Chat to visitors with assistants.
Powerful Marketing Automation.
Customer Data Hub.
Show more +
Suite
$79
/Month
Real-time Web Analytics.
Team Inbox.
Chat to visitors with Assistant.
Powerful Marketing Automation.
Customer Data Hub.
Show more +
Live Chat
$29
/Month
Assistant live chat widget.
Team Inbox.
Prompts to proactively engage visitors.
View real-time insights on visitors.
Automatic Lead Enrichment.
Show more +
Analytics
$29
/Month
Real-time Now dashboard.
Historical Trends dashboard.
Unlimited projects.
Email Reports.
Powerful Analytics API.
Show more +
GoSquared reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 67 reviews, with consistently positive feedback.
What buyers like
- Interface is accessible for both new and experienced users to navigate and customize.
- Real-time analytics and detailed reporting track customer behavior and surface actionable insights.
- Integrates with WordPress and Zapier, extending compatibility with existing tools.
Common complaints
- Mobile app performance is inconsistent and less capable than the desktop version.
- Feature set is better matched to small and medium businesses than larger enterprises.
- Pricing rises steeply as businesses scale, especially for advanced or eCommerce plans.
Are you using GoSquared?
What users are saying
HB
Huxley B
07/07/20
GoSquared is an analytics suite that works for businesses of all sizes and provides solution.
What do you like best? The main features of GoSquared include email marketing, lead scoring, internal chat integration, segmentation and many more. ...
Read more
TA
TANVI A
12/30/19
A wonderful collaborative tool among customers and company
What do you like best? It is actually wonderful as well as a successful system that permits you to undoubtedly communicative properly along with ...
Read more
MT
Maslinda T
12/09/19
Business in the millennial world.
What do you like best? In a fast pacing environment, where change is the constant thing, then I need to be on-trend, and for that, I need to think ...
Read more
JS
JAGDEEP S
12/06/19
A very good collaborative resource amongst buyers and organization.
What do you like best? It really is a wonderful and successful device that allows you to definitely communicative properly along with your buyers ...
Read more
EC
Eugenio C
11/28/19
Analysis of data prior to customers.
What do you like best? I love your campaigns, this software has an important ability to generate a precise impact on any public in general. I must ...
Read more
AO
ANJANA O
10/08/19
An outstanding application for acquiring comprehending involving firm and customers
What do you like best? It can be an incredible device that assists in producing an excellent interaction in between your consumers along with your ...
Read more
- See if GoSquared fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of GoSquared?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Alert Notifications are an essential feature of software that provide users with real-time updates and important information. These notifica…
GoSquared’s Analytics feature provides comprehensive insights into campaign performance through ROI tracking. You can measure how much reven…
Campaign management includes planning, execution, tracking, and analysis of direct marketing initiatives. These responsibilities include the…
The Campaign Segmentation feature lets businesses divide their audience into distinct groups based on specific criteria for targeted messagi…
An organization creates and controls marketing and sales processes, people, policies, and platforms to offer goods and services indirectly t…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
The Contact Management feature centralizes all customer information in one accessible location. Businesses can store details about interacti…
The ability to link site engagements to metrics on who has interacted with your campaigns is conversion tracking. You can track conversions…
The Customer Support feature provides businesses with tools to manage and respond to customer inquiries in real-time. Integrated chat suppor…
The practice of capturing data on a lead's behaviors when they land on your website, as well as a customer's interaction with your product,…
A heat map (or heatmap) is a color-coded graphical representation of data. Heatmaps make it simple to see and understand complex data at a g…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
GoSquared's Lead Management system simplifies capturing, nurturing, and converting leads into customers. By tracking lead interactions acros…
Lead Scoring assigns values to leads based on their engagement levels and demographics, helping sales teams prioritize their outreach effort…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
GoSquared's Marketing Automation feature lets businesses automate repetitive marketing tasks such as email campaigns and social media postin…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
The Project Management feature provides tools for planning, executing, and monitoring projects within your organization. With task assignmen…
With Referral Tracking, GoSquared helps businesses monitor and analyze their referral sources effectively. You can identify which customers…
Report generation allows you to extract all of the information you require from the database and show it online or export it in various form…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
Time on site tracking is an essential indicator for determining user response that can be used to assess users' time on-site in web pages an…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
The gathering of data regarding customer interactions at all levels of a company is known as user interaction tracking. A user interaction t…
Visitor Targeting lets businesses deliver personalized content or offers based on visitor behavior in real-time. By analyzing how users inte…
GoSquared's Website Visitor Tracking provides real-time insights into user behavior on your site. You can see who is visiting, what pages th…
GoSquared security and data handling
Key compliance certifications and security features for IT and security teams evaluating GoSquared.
Certifications
Security features
Developer & data
Alternatives to GoSquared
Recommended
Streamline your sales and build ...
9.0
Excellent
Why buyers keep looking beyond GoSquared
Users may seek alternatives to GoSquared if they find its pricing model not aligning with their budget, especially for startups or small businesses that require cost-effective analytics solutions without compromising on essential features.
Some users might prefer alternatives that offer more advanced features like AI-driven insights or predictive analytics, which can provide deeper data analysis and enhance decision-making processes beyond what GoSquared offers.
Businesses looking for seamless integration with other tools or platforms may explore alternatives that provide better compatibility with their existing software ecosystem, ensuring a smoother workflow and data transfer.
Users who prioritize user interface simplicity may find other analytics platforms more intuitive and user-friendly, allowing teams to adopt the tool with minimal training and maximizing productivity from the start.
Companies needing robust customer support and resources might consider alternatives known for exceptional service and comprehensive documentation, ensuring they have assistance readily available when facing challenges.
GoSquared Customers
Contentstudio
Pharmaseal
Proply
White Fuse
BVO
Packwire
GoSquared Support Options
Frequently Asked Questions About GoSquared
Common questions buyers ask before choosing GoSquared.
GoSquared is a CRM Software. GoSquared offers List Management, Customer Support, Marketing Automation, Referral Tracking, Project Management and many more functionalities.
Buyers commonly note the following limitations of GoSquared: Mobile application performance is inconsistent and less effective than the desktop version, needing improvements.; Limited scalability for larger enterprises, with features better suited for small to medium-sized businesses.; Pricing becomes steep as businesses scale, especially for advanced plans or eCommerce features..
Some top alternatives to GoSquared includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and ChatFlow247.
GoSquared offers Freemium, Subscription pricing models
The starting price of GoSquared is $29/Month
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].