8.6
Spot Score
Sparkcentral Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Sparkcentral offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Sparkcentral?
Sparkcentral is a top-notch customer service SaaS platform designed for managing multiple asynchronous messaging channels. Our platform empowers users to handle high volumes of messages with the support of both human and virtual customer service agents. Our Automated Message Distribution (AMD) engine lies at the center of our Digital SaaS Platform, allowing seamless management of various channels like WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging. With Sparkcentral, you can provide exceptional customer service efficiently and effectively.
Pricing
Sparkcentral offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Sparkcentral Software Demo
Sparkcentral was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Sparkcentral
- Team types
- Large Enterprises, Medium Business
Why teams choose Sparkcentral
Handles high message volumes efficiently.
Supports both human and virtual agents.
Seamless integration with various messaging platforms.
Is Sparkcentral right for you?
What buyers should know before shortlisting Sparkcentral
Sparkcentral excels in managing multiple messaging channels, making it ideal for businesses with high customer interaction volumes. Its Automated Message Distribution engine streamlines communication across platforms.
Sparkcentral pros and cons
- Sparkcentral pros
Handles high message volumes efficiently.
Supports both human and virtual agents.
Seamless integration with various messaging platforms.
- Sparkcentral cons
Setup can be complex for new users.
Customization options may be limited.
Ready to try it?
Get started with Sparkcentral
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Sparkcentral side-by-side with top Live Chat Software alternatives.
What is the pricing of Sparkcentral?
Sparkcentral uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Sparkcentral reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 70 reviews, with strong overall satisfaction.
What buyers like
- Multi-channel support
- High message volume handling
- Automated Message Distribution
Common complaints
- Complex setup process
- Limited customization options
- Higher pricing tier
What users are saying
AU
Anonymous User
01/18/22
"I used Sparkcentral for social media contacts"
What do you like best about Sparkcentral by Hootsuite? I liked that I could click into the social media platform, the platforms were separated quues, ...
Read more
AU
Anonymous User
01/18/22
"I used Sparkcentral for social media contacts"
What do you like best about Sparkcentral by Hootsuite? I liked that I could click into the social media platform, the platforms were separated quues, ...
Read more
JS
Jacob S
12/23/21
"It's a walk in the (S)park"
What do you like best about Sparkcentral by Hootsuite? Sparkcentral is next level when it comes to customer support. Our agents are able to offer ...
Read more
JS
Jorge S
12/15/21
"Sparkcentral review by an Customer Service Manager"
What do you like best about Sparkcentral by Hootsuite? The way the inbox is displayed, all the in-depth reports we have access to, all the Social ...
Read more
MM
Megan M
12/15/21
"Customer Driven"
What do you like best about Sparkcentral by Hootsuite? We are a multi-lingual organization. The automatic language detection was a big win for us. The ...
Read more
AU
Anonymous User
11/28/21
"Sparkcentral is overall a good tool"
What do you like best about Sparkcentral by Hootsuite? Sparkcentral is good for customer management service. It does come with other bell and whistle ...
Read more
- See if Sparkcentral fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Sparkcentral?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Sparkcentral security and data handling
Key compliance certifications and security features for IT and security teams evaluating Sparkcentral.
Certifications
Developer & data
Alternatives to Sparkcentral
Recommended
Transform your website chats into ...
8.2
Sparkcentral Support Options
Frequently Asked Questions About Sparkcentral
Common questions buyers ask before choosing Sparkcentral.
Sparkcentral is a Live Chat Software. Sparkcentral offers Visitor Targeting, Transfers, Shortcut Messages, Offline Form, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of Sparkcentral: Setup can be complex for new users.; Customization options may be limited..
Some top alternatives to Sparkcentral includes ZoomInfo Chat, LiveAgent, Salesforce Service Cloud, SupportChamp and Salesforce Chat.
Sparkcentral offers Quotation Based pricing model
The starting price is not disclosed by Sparkcentral. You can visit Sparkcentral pricing page to get the latest pricing.
Free buyer scorecard
Evaluate Sparkcentral with the live chat software buyer scorecard
A weighted live chat software scorecard to assess Sparkcentral objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Ready to try it?
Get started with Sparkcentral
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].