8.7
Spot Score
eGain Chat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
eGain Chat offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is eGain Chat?
Introducing eGain Chat, the ultimate customer engagement automation platform. For more than 10 years, eGain has been the top provider of cloud-based customer engagement hub software. With eGain Chat, businesses can enhance customer experience, streamline service processes, and boost sales across various channels like web, social media, and phone. Countless multinational corporations rely on eGain to revolutionize their disjointed sales engagement and customer service systems into cohesive Customer Engagement Hubs (CEHs). Experience the power of eGain Chat and take your customer engagement to new heights.
Pricing
eGain Chat offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
eGain Chat Software Demo
eGain Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider eGain Chat
- Team types
- Large Enterprises, Medium Business
Why teams choose eGain Chat
Cloud-based solution enhances accessibility and scalability.
Multichannel support unifies customer service efforts.
Is eGain Chat right for you?
What buyers should know before shortlisting eGain Chat
eGain Chat is a cloud-based customer engagement platform that enhances customer experience through streamlined service processes. Its multichannel support makes it suitable for businesses looking to unify their customer service efforts.
eGain Chat pros and cons
- eGain Chat pros
Cloud-based solution enhances accessibility and scalability.
Multichannel support unifies customer service efforts.
- eGain Chat cons
Setup can be complex and resource-intensive.
Higher costs may be prohibitive for smaller businesses.
Ready to try it?
Get started with eGain Chat
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare eGain Chat side-by-side with top Live Chat Software alternatives.
What is the pricing of eGain Chat?
eGain Chat uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
eGain Chat reviews and ratings
Buyer sentiment
Buyer sentiment is cautious across 15 reviews, with several recurring concerns in feedback.
What buyers like
- Cloud-based platform
- Enhances customer experience
- Streamlines service processes
Common complaints
- Complex setup
- Higher pricing tier
- May require extensive training
What users are saying
A
Ash
12/08/22
I wouldn't trust eGain
Having worked there for 2 years, the company are solely focussed on money and profits and take very little interest in providing solutions that ...
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PN
Peter Neal
09/28/22
eGain power Virgin Money's chat bot
eGain power Virgin Money's app chat function, unfortunately the wait time just seems to get longer and longer and being in the chat function of the ...
Read more
P
Phil
07/18/22
Sh*thole of a company
Whatever this stupid company is, they barrage you with unwanted spammy emails. They don't stop even if you unsubscribe.
Z
Zoe
04/09/20
Constant spam e-mails
Have never signed up or agreed to be contacted by eGain. In fact, I have specifically unsubscribed from their services but still get e-mails from them ...
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JB
Jennifer B
07/11/19
"Egain allows a better integration between the client and the brand in networks."
What do you like best about eGain Chat? If there is something that I have to highlight of Egain and that is perhaps what I like the most is the ...
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VC
Victor C
06/06/19
"A close experience with the client."
What do you like best about eGain Chat? eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs ...
Read more
What are the features of eGain Chat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
eGain Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating eGain Chat.
Certifications
Developer & data
Alternatives to eGain Chat
eGain Chat Support Options
Frequently Asked Questions About eGain Chat
Common questions buyers ask before choosing eGain Chat.
eGain Chat is a Live Chat Software. eGain Chat offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form and many more functionalities.
Buyers commonly note the following limitations of eGain Chat: Setup can be complex and resource-intensive.; Higher costs may be prohibitive for smaller businesses..
Some top alternatives to eGain Chat includes ZoomInfo Chat, LiveAgent, eGain Mail, Crisp and RingCentral Engage Digital.
eGain Chat offers Quotation Based pricing model
The starting price is not disclosed by eGain Chat. You can visit eGain Chat pricing page to get the latest pricing.
Ready to try it?
Get started with eGain Chat
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].