8.5
SpotScore
ApexChat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
ApexChat offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is ApexChat?
Attracting online visitors to your website takes a lot of effort, and it's a shame to let them slip away without identifying themselves. With ApexChat, your website can have live chat functionality, allowing you to connect with potential customers in real time. Our custom chat widget and personalized chat responses make the experience seamless for your website visitors. Our support team handles everything, from speaking with visitors to delivering quality leads through email, text message, and live call connects. Whether you're in the legal, home service, medical, or marketing industry, ApexChat is the perfect choice for White Label Live Chat that's easy to set up and highly effective in converting website traffic into sales.
Pricing
ApexChat offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
ApexChat Screenshots
ApexChat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ApexChat
- Team types
- Large Enterprises, Medium Business
Why teams choose ApexChat
Strong focus on real-time engagement with visitors.
Effective lead generation through personalized interactions.
Is ApexChat right for you?
What buyers should know before shortlisting ApexChat
ApexChat offers a robust live chat solution with a focus on real-time customer engagement. Its custom chat widget and lead generation capabilities make it a strong choice for businesses looking to connect with visitors.
ApexChat pros and cons
- ApexChat pros
Strong focus on real-time engagement with visitors.
Effective lead generation through personalized interactions.
- ApexChat cons
May require reliance on support for chat management.
Costs can escalate with additional features.
Ready to try it?
Get started with ApexChat
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare ApexChat side-by-side with top Live Chat Software alternatives.
What is the pricing of ApexChat?
ApexChat uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
ApexChat Pricing Plans
Weighing your options?
Not sure if ApexChat fits your budget?
ApexChat reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 10 reviews, with clear strengths and a few common watchouts.
What buyers like
- Real-time customer engagement
- Custom chat widget
- Lead generation
Common complaints
- Dependent on support team
- Limited customization
- Higher cost for advanced features
Are you using ApexChat?
What users are saying
MT
Mohsin T
06/30/22
"Best for generating leads without 24x7 availability of a person"
What do you like best about Apex Chat? I liked the apex chat to generate leads without the availability of a real person. we can easily grab the ...
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AK
Ankit K
09/08/21
"A decent experience for the medical writing industry"
What do you like best about Apex Chat? Its easy to use. Adding their code on the website is easy. They prepare an exhaustive data bank of questions ...
Read more
AU
Anonymous User
08/19/21
"Wonderful program so far"
What do you like best about Apex Chat? Being able to chat with customers effectively without technical issues What do you dislike about Apex Chat?
AD
Angela D
03/31/20
"Excellent experience"
What do you like best about Apex Chat? Each chat agent is super helpful with any potential lead. They do a great job of evaluating the problem and ...
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TG
Tiphany G
06/30/19
"Best Live Chat for Lead Generation"
What do you like best about Apex Chat? I have been using Apex Chat for the longest time now, and I love all the features. One of the things I like ...
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JH
Jerry H
03/27/19
"Loved the Concept ... but turned out to be a Swing and a Miss."
What do you like best about Apex Chat? I liked the concept of having an option for website visitors to ask questions, get 'qualified' and have those ...
Read more
- See if ApexChat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of ApexChat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
ApexChat security and data handling
Key compliance certifications and security features for IT and security teams evaluating ApexChat.
Certifications
Developer & data
Alternatives to ApexChat
ApexChat Support Options
Frequently Asked Questions About ApexChat
Common questions buyers ask before choosing ApexChat.
ApexChat is a Live Chat Software. ApexChat offers Visitor Targeting, Video Chat, Transfers, Persistent Chat, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of ApexChat: May require reliance on support for chat management.; Costs can escalate with additional features..
Some top alternatives to ApexChat includes ZoomInfo Chat, LiveChat, Crisp, LiveEngage and Liveo.Chat.
ApexChat offers Quotation Based pricing model
The starting price is not disclosed by ApexChat. You can visit ApexChat pricing page to get the latest pricing.
Free buyer scorecard
Evaluate ApexChat with the live chat software buyer scorecard
A weighted live chat software scorecard to assess ApexChat objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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Ready to try it?
Get started with ApexChat
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].