Researched and Edited by Rajat Gupta
Last updated: August 21, 2026 · How we review
Live Chat Software overview
Spotsaas tracks 76 products in Live Chat Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 91 let you start on a free trial, and 62 keep a free plan you can stay on. Most buyers here are Customer support managers coordinating multi-channel real-time chat for e-commerce websites.
- 76
- products listed
- 91
- offer a free trial
- 62
- have a free plan
- 117
- priced per subscription
- 61
- quote on request
Featured Sponsored
- ZoomInfo Chat — Transform your website chats into valuable connections.
Featured placements are paid. Rankings, ratings, and SpotScore are not — see how we review.
Editor's Summary · Live Chat Software
Intercom and LiveChat share the top SpotScore of 9.8 — Intercom at 4.3/5 from 2,278 reviews and LiveChat at 4.4/5 from 2,017 reviews — with Intercom covering proactive messaging and product tours alongside chat, and LiveChat known for speed, reliability, and a deep ticketing integration. Freshchat scores 4.5/5 from 191 reviewers at a 9.5 SpotScore with a freemium plan, a modern alternative for teams that want AI bot deflection and omnichannel inbox management without Intercom-level pricing. JivoChat earns a 4.2/5 from 106 reviews at a 9.6 SpotScore with a freemium option, popular with e-commerce sites needing multi-channel chat across website, WhatsApp, and social at a low entry cost.
Live chat software lets website visitors and app users message a business in real time, routed to support agents or automated bot flows to handle FAQs and qualify leads. The main buyers are customer support managers at e-commerce companies and SaaS customer success teams handling inbound inquiries.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for e-commerce multi-channel chat — JivoChat
- Best for SMB teams on a budget — Freshchat
- Best free option — Freshchat
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products showing third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Showing 21-40 out of 76
8.9
SpotScore

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What is Chaport?
Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can effortlessly respond to queries, boost sales, and remain connected even when offline through email ...
Read more about ChaportStarts from $15/User/Month when Billed Yearly, also offers free forever plan
7.8
SpotScore

Channel.io
Connect with customers, drive growth, and engage effortlessly.
Best for: SMB teams · Mid-market · Enterprise
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What is Channel.io?
Channel.io enables businesses to foster customer-centric conversations and experiences. It's an efficient solution that helps to bridge the gap between customers, visitors, and company initiatives. With this complete package, businesses can build relationships, manage the customer journey, and ...
Read more about Channel.ioStarts from $30/Month when Billed Yearly, also offers free forever plan
8.0
SpotScore

BigRadar
Stay connected with BigRadar's automated conversations.
Best for: SMB teams · Mid-market · Enterprise
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What is BigRadar?
BigRadar is the perfect solution for businesses looking to boost their website conversations. With its advanced platform, both team members and customers can stay on top of all messaging activities and ensure that no message goes unanswered. Plus, with the ability to preset campaigns and ...
Read more about BigRadarStarts from $39/Month

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8.3
SpotScore
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What is Re:plain?
Enhance your online communication and support with Re:plain, the ultimate web-chat service provider. This platform integrates with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram, allowing you to capture more leads and engage with website visitors in real time. With ...
Read more about Re:plainStarts from $3.99, also offers free forever plan
9.2
SpotScore

HelpCrunch
Revolutionize customer communication for ultimate success.
Best for: SMB teams · Mid-market · Enterprise
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What is HelpCrunch?
Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert prospects into paying customers and boost sales. It also includes auto messages, ticketing, email ...
Read more about HelpCrunchStarts from $12/User/Month when Billed Yearly
9.3
SpotScore

Smartsupp
Improve customer satisfaction with real-time chat.
Best for: SMB teams · Mid-market · Enterprise
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What is Smartsupp?
Smartsupp is a live chat platform that lets website operators engage visitors in real time, with visibility into screen views, clicks, and cursor movements to understand browsing behavior. Operators can customize the chat widget appearance and position to match their brand and stay connected ...
Read more about SmartsuppStarts from $10/User/Month when Billed Yearly, also offers free forever plan
9.8
SpotScore
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What is LiveAgent?
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...
Read more about LiveAgentStarts from $15/User/Month, also offers free forever plan
7.7
SpotScore

Tiledesk
Boost your support capacity with AI chatbots.
Best for: SMB teams · Mid-market · Enterprise
What is Tiledesk?
Chatbot Design Studio is a platform that empowers anyone to create AI-powered chatbots and AI agents using drag-and-drop technology. With this platform, you can design AI agents, train them on your specific data, and let them independently handle customer inquiries. This results in achieving ...
Read more about Tiledesk9.2
SpotScore

Giosg
Boost conversions and delight customers with Giosg.
Best for: SMB teams · Mid-market · Enterprise
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What is Giosg?
Giosg is a live chat platform with AI-powered lead identification tools that connect sales, marketing, and customer support teams across a single customer journey. It personalizes visitor interactions, helps teams focus on warm leads, and tracks metrics like customer lifetime value (CLV) and ...
Read more about GiosgGiosg offers custom pricing plan
9.0
SpotScore

Respond.io
Streamline your business messaging for faster results.
Best for: SMB teams · Mid-market · Enterprise
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What is Respond.io?
Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. With Respond.io, marketing, sales, support, and engineering teams can collaborate seamlessly while managing ...
Read more about Respond.ioStarts from $29/Month, also offers free forever plan
9.3
SpotScore

Reamaze
Revolutionizing customer support for seamless communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Reamaze?
Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...
Read more about ReamazeStarts from $27.55/User/Month when Billed Yearly
9.3
SpotScore

Provide Support
Enhance customer support with effortless live chat.
Best for: SMB teams · Mid-market · Enterprise
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What is Provide Support?
"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...
Read more about Provide SupportStarts from $8.25/Month when Billed Yearly, also offers free forever plan
8.7
SpotScore

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What is Helpwise?
Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote technical support and sales teams and safely track customer conversations with shared inbox, help center and live ...
Read more about HelpwiseStarts from $83.25/Month when Billed Yearly, also offers free forever plan
9.0
SpotScore

Customerly
Simplify customer management and boost sales with Customerly.
Best for: SMB teams · Mid-market · Enterprise
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What is Customerly?
Introducing Customerly, the ultimate customer lifecycle software tailored specifically for client-facing businesses. This comprehensive tool streamlines customer management by offering support, collecting feedback, and automating key processes like routing and email marketing. With features ...
Read more about CustomerlyStarts from $24/Month when Billed Yearly, also offers free forever plan
8.9
SpotScore

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What is Paldesk?
The Paldesk was designed with simplicity in mind. It is a cloud-based Help Desk software for small teams that helps to manage, improve and track customer support tickets easily. The intuitive user interface allows to answer all questions using fixed responses, which are automatically routed to ...
Read more about PaldeskStarts from $9/User/Month when Billed Yearly
9.8
SpotScore

Intercom
Boost your sales, keep your customers, and grow.
Best for: SMB teams · Mid-market · Enterprise
What is Intercom?
Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, resulting in faster sales and improved lead generation. Engage customers with ...
Read more about IntercomStarts from $59/Month
9.1
SpotScore

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What is UseResponse?
UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...
Read more about UseResponseStarts from $1,490/Year
8.9
SpotScore

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What is SALESmanago?
The SALESmanago Marketing Automation Software is an easy-to-use and flexible marketing automation platform designed specifically to meet your e-commerce needs. It's unique approach allows you to quickly identify and deliver upsell offers, personalized content, loyalty programs, lead scoring, ...
Read more about SALESmanagoSALESmanago offers custom pricing plan
7.9
SpotScore

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What is Re:amaze?
If you want to attract and retain happy customers, the key is to communicate with them effectively. That's where Re:amaze comes in. This software is designed with small businesses in mind, bringing customer relationship management back to its roots. Re:amaze makes it easy for you to engage in ...
Read more about Re:amazeStarts from $29/User/Month
8.7
SpotScore

GoSquared
Convert visitors into customers with real-time website monitoring.
Best for: SMB teams · Mid-market · Enterprise
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What is GoSquared?
GoSquared is an analytics and CRM platform for small to medium-sized digital businesses that want real-time visitor tracking, live chat, and customer data consolidated in one tool instead of managing separate subscriptions. It solves the problem of stitching together analytics, chat, and CRM by ...
Read more about GoSquaredStarts from $29/Month, also offers free forever plan
Looking to replace a Live Chat Software tool?
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Frequently Asked Questions About Live Chat Software
Stuck on something? We're here to help with all the questions and answers in one place.
The most important Live Chat Software features to evaluate are Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Most buyers prioritize ease of use, reporting, and integration capabilities when choosing a solution. Look for tools that cover your core workflow before comparing advanced features.
Live Chat Software pricing varies widely — from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial, including LiveChat, Crisp, JivoChat. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.
The top rated Live Chat Software based on verified user reviews and SpotScore are ChatGen, Subiz, RumbleTalk. These tools consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.
To choose the right Live Chat Software, start by listing your must-have features — commonly Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.
Yes — 15 Live Chat Software on Spotsaas offer a free plan or free trial. Popular free options include LiveChat, Crisp, JivoChat. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.
The best Live Chat Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are Intercom, LiveChat, tawk.to. Look for tools with per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.
Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].











