9.8
Spot Score
Top Alternatives to LiveAgent - Better Options for 2026
Connect with your customers on all channels.
User Ratings
Trusted by 254,745+ software buyers annually.
Main Features
- Agent Scheduling
- Alerts (Escalation)
- Automated Routing
- Call Me Option
Pricing
Starts from $15/User/Month, also offers free forever plan
Free Trial available
LiveAgent is a Help Desk Software platform with a user rating of 4.7★ based on 1,542 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Help Desk Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
How we rank: Alternatives are ordered by Spotsaas Spot Score — a composite of user ratings, review volume, and feature coverage — with sponsored placements clearly labeled.
LiveAgent vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you shortlist faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| LiveAgent Current | Help Desk Software | $15 | 4.7 ★ | ✓ Yes |
 Zoho Desk | Help Desk Software | $7 | 4.4 ★ | ✓ Yes |
 Freshservice | Service Desk Software | $19 | 4.4 ★ | ✓ Yes |
 ManageEngine ServiceDesk Plus | Service Desk Software | Free trial | 4.2 ★ | ✓ Yes |
 Freshdesk | Help Desk Software | $15 | 4.0 ★ | ✓ Yes |
 ClickDesk | Live Chat Software | $12.99 | 4.0 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top LiveAgent alternatives as of June 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.7
Spot Score
Zoho Desk
RECOMMENDED
Efficient support for all your business needs.
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What is Zoho Desk?
Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...
Read moreCommon Features
-
Incident Management
-
Social Media Integration
-
Multi-Channel Communication
+ 13 more
Unique Features
-
Reporting and Analysis
-
Chat (Messaging)
-
Custom Domain
+ 8 more
Pricing
Free Trial available, Try Now
Starts from $7/user/month when yearly
Freshservice
Streamline your support process with ease.
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What is Freshservice?
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...
Read moreManageEngine ServiceDesk Plus
Solving IT problems, keeping businesses running smoothly.
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What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...
Read moreCommon Features
-
Incident Management
-
Knowledge Base
-
Self Service Portal
+ 2 more
Unique Features
-
Asset Management
Pricing
Free Trial available
ManageEngine ServiceDesk Plus offers custom pricing plan
9.5
Spot Score
Freshdesk
Empower your support team to excel.
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What is Freshdesk?
Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...
Read moreCommon Features
-
Incident Management
-
Social Media Integration
-
Multi-Channel Communication
+ 12 more
Unique Features
-
AI based Chatbots
Pricing
Free Trial available, Try Now
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
9.1
Spot Score
ClickDesk
Seamlessly serve your customers with ClickDesk.
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What is ClickDesk?
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use powerful tools to manage knowledge articles that team can use when ...
Read moreCommon Features
-
Visitor Targeting
-
Video Chat
-
Transfers
+ 5 more
Unique Features
-
Persistent Chat
Pricing
Starts from $12.99/User/Month when Billed Yearly, also offers free forever plan
9.2
Spot Score
Zendesk Support
Effortlessly manage customer requests with Zendesk Support.
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What is Zendesk Support?
Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...
Read moreCommon Features
-
Incident Management
-
Social Media Integration
-
Multi-Channel Communication
+ 14 more
Unique Features
-
AI based Chatbots
-
AI Assistant
-
Ticketing
+ 9 more
Pricing
Free Trial available, Try Now
Starts from $19/user/month when yearly
9.4
Spot Score
HelpDesk
Streamline customer support and boost team productivity.
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What is HelpDesk?
HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...
Read moreCommon Features
-
Incident Management
-
Social Media Integration
-
Multi-Channel Communication
+ 12 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $29/User/Month when Billed Yearly
9.8
Spot Score
SysAid
Streamline IT support anytime, anywhere.
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What is SysAid?
SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...
Read moreCommon Features
-
Incident Management
-
Social Media Integration
-
Multi-Channel Communication
+ 13 more
Unique Features
No unique features
Pricing
Free Trial available
SysAid offers custom pricing plan
9.5
Spot Score
Jitbit Helpdesk
Streamline customer support with Jitbit Helpdesk.
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What is Jitbit Helpdesk?
Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...
Read moreCommon Features
-
Incident Management
-
Social Media Integration
-
Multi-Channel Communication
+ 13 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $24.92/Month when Billed Yearly
9.7
Spot Score
Help Scout
Streamline customer support with Help Scout.
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What is Help Scout?
Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration ...
Read moreCommon Features
-
Social Media Integration
-
Multi-Channel Communication
-
Macros (Templated Responses)
+ 11 more
Unique Features
-
AI Assistant
Pricing
Free Trial available
Starts from $20/User/Month when Billed Yearly
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
