7.9
Spot Score
Re:amaze Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
Starts from $29 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Re:amaze?
If you want to attract and retain happy customers, the key is to communicate with them effectively. That's where Re:amaze comes in. This software is designed with small businesses in mind, bringing customer relationship management back to its roots. Re:amaze makes it easy for you to engage in meaningful conversations with your customers, no matter where they are. It's the perfect combination of a customer support helpdesk and contact management system. With Re:amaze, you can have authentic interactions with your customers and keep track of their information. Simplify customer communication with Re:amaze and see the rewards for your small business.
Pricing
Starts from $29 / User / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Re:amaze Software Demo
Re:amaze was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Re:amaze
- Team types
- Medium Business, Small Business
Why teams choose Re:amaze
Combines support and management features for small businesses.
User-friendly interface simplifies customer interactions.
Is Re:amaze right for you?
What buyers should know before shortlisting Re:amaze
Re:amaze is tailored for small businesses, offering a blend of customer support and relationship management. Its user-friendly design makes it easy to engage with customers effectively.
Re:amaze pros and cons
- Re:amaze pros
Combines support and management features for small businesses.
User-friendly interface simplifies customer interactions.
- Re:amaze cons
May lack advanced features for larger organizations.
Reporting capabilities could be improved.
Ready to try it?
Get started with Re:amaze
Start your free trial — no credit card required.
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See how it stacks up
Compare Re:amaze side-by-side with top Live Chat Software alternatives.
What is the pricing of Re:amaze?
Re:amaze Pricing Plans
BASIC
$29
/User/Month
Unlimited Email Inboxes
Live Chat
Social Media Channels
Public/Internal FAQ
Workflow Automation (Macros)
Show more +
PRO
$49
/User/Month
All of the features in Basic
Manage Multiple Brands in one Account
Live View of Site Visitors
Advanced Reporting
SMS and Voice Channels
Show more +
Starter
$59
/Month
PLUS
$69
/User/Month
All of the features in Pro
Peek (Live Screensharing)
Departments (Staff Groups)
Staff Performance Reporting
Staff Shifts and Vacation Days
Show more +
Re:amaze reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 157 reviews, with strong overall satisfaction.
What buyers like
- Effective customer communication
- CRM integration
- Multi-channel support
Common complaints
- Limited advanced features
- May not scale well for large teams
- Basic reporting capabilities
What users are saying
AL
Alex L
11/17/23
"Centralization and simplification of all communication channels"
What do you like best about Re:amaze? We really like having all our channels centralized into one location. Allowing multiple team members to access ...
Read more
CD
Christoph D
02/09/23
"Absolutely amazing tool, very intuitive and integrates well"
What do you like best about Re:amaze? The variety/flexibility of options, the multi-brand approach, the great support What do you dislike about Re:amaze?
AU
Anonymous User
11/28/22
"Great experience with reamaze, no downtime, great tools, good service."
What do you like best about Re:amaze? The service, ease of use, and the reporting What do you dislike about Re:amaze?
PG
Peter G
11/22/22
"An efficient all in one platform with predictable pricing"
What do you like best about Re:amaze? We like that we can wrap in all of our sales channels for all of our ecommerce stores serving different markets ...
Read more
JF
Jerikia F
11/22/22
"The Re:amaze Team Is Top Tier"
What do you like best about Re:amaze? The best part of Re:Amaze aside from the platform is the amazing customer support team - getting the assistance ...
Read more
AU
Anonymous User
11/17/22
"Excellent Value"
What do you like best about Re:amaze? Reamaze offers an incredible feature set for a surprisingly low price. Analytics are substantial, and the ...
Read more
- See if Re:amaze fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Re:amaze?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
Re:amaze security and data handling
Key compliance certifications and security features for IT and security teams evaluating Re:amaze.
Certifications
Developer & data
Alternatives to Re:amaze
Re:amaze Support Options
Frequently Asked Questions About Re:amaze
Common questions buyers ask before choosing Re:amaze.
Re:amaze is a Live Chat Software. Re:amaze offers Video Chat, Co-Browsing and many more functionalities.
Buyers commonly note the following limitations of Re:amaze: May lack advanced features for larger organizations.; Reporting capabilities could be improved..
Some top alternatives to Re:amaze includes ZoomInfo Chat, Reamaze, Crisp, LiveEngage and Let's Connect.
Re:amaze offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Re:amaze is $29/User/Month
Free buyer scorecard
Evaluate Re:amaze with the live chat software buyer scorecard
A weighted live chat software scorecard to assess Re:amaze objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
Ready to try it?
Get started with Re:amaze
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].