Researched and Edited by Rajat Gupta
Last updated: August 21, 2026 · How we review
Live Chat Software overview
Spotsaas tracks 76 products in Live Chat Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 91 let you start on a free trial, and 62 keep a free plan you can stay on. Most buyers here are Customer support managers coordinating multi-channel real-time chat for e-commerce websites.
- 76
- products listed
- 91
- offer a free trial
- 62
- have a free plan
- 117
- priced per subscription
- 61
- quote on request
Featured Sponsored
- ZoomInfo Chat — Transform your website chats into valuable connections.
Featured placements are paid. Rankings, ratings, and SpotScore are not — see how we review.
Editor's Summary · Live Chat Software
Intercom and LiveChat share the top SpotScore of 9.8 — Intercom at 4.3/5 from 2,278 reviews and LiveChat at 4.4/5 from 2,017 reviews — with Intercom covering proactive messaging and product tours alongside chat, and LiveChat known for speed, reliability, and a deep ticketing integration. Freshchat scores 4.5/5 from 191 reviewers at a 9.5 SpotScore with a freemium plan, a modern alternative for teams that want AI bot deflection and omnichannel inbox management without Intercom-level pricing. JivoChat earns a 4.2/5 from 106 reviews at a 9.6 SpotScore with a freemium option, popular with e-commerce sites needing multi-channel chat across website, WhatsApp, and social at a low entry cost.
Live chat software lets website visitors and app users message a business in real time, routed to support agents or automated bot flows to handle FAQs and qualify leads. The main buyers are customer support managers at e-commerce companies and SaaS customer success teams handling inbound inquiries.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for e-commerce multi-channel chat — JivoChat
- Best for SMB teams on a budget — Freshchat
- Best free option — Freshchat
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products showing third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Showing 41-60 out of 76
9.0
SpotScore
User.com
Accelerate conversions with User.com's powerful automation.
Best for: SMB teams · Mid-market · Enterprise
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What is User.com?
User.com is an all-in-one customer engagement platform for startups and growing SaaS companies that need CRM, live chat, email automation, push notifications, and user tracking without stitching together multiple tools. It centralizes all customer communication channels and lets teams build ...
Read more about User.comUser.com offers custom pricing plan
8.8
SpotScore

Chatra
Effortlessly connect with customers in real time.
Best for: SMB teams · Mid-market · Enterprise
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What is Chatra?
Introducing Chatra, the ultimate live chat solution that streamlines conversations and makes customer communication effortless. With advanced features like Intelligent Chat Distribution and saved conversations, you can provide a personalized touch to your interactions with customers. Never keep ...
Read more about ChatraStarts from $15/User/Month when Billed Yearly, also offers free forever plan
8.5
SpotScore

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What is ApexChat?
Attracting online visitors to your website takes a lot of effort, and it's a shame to let them slip away without identifying themselves. With ApexChat, your website can have live chat functionality, allowing you to connect with potential customers in real time. Our custom chat widget and ...
Read more about ApexChatApexChat offers custom pricing plan

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9.0
SpotScore

Formilla.com
Maximize customer engagement and generate leads effortlessly.
Best for: SMB teams · Mid-market · Enterprise
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What is Formilla.com?
Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly through live chat while segmenting your customer base. The tool offers ...
Read more about Formilla.comStarts from $23.99/Month when Billed Yearly, also offers free forever plan
8.6
SpotScore
LiveCaller
Transform website traffic into sales with LiveCaller.
Best for: SMB teams · Mid-market · Enterprise
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What is LiveCaller?
LiveCaller is the ultimate solution for managing all your calling needs. With a wide range of tools and features, LiveCaller offers optimal call creation, quicker response times, and increased sales success for your team. Its comprehensive call monitoring and callback software provides the ...
Read more about LiveCallerStarts from $12.60/Month when Billed Yearly
9.3
SpotScore

Comm100 Live Chat
Maximize customer satisfaction with personalized interactions.
Best for: SMB teams · Mid-market · Enterprise
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What is Comm100 Live Chat?
Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...
Read more about Comm100 Live ChatStarts from $29/User/Month
8.3
SpotScore

SignalZen
Streamlined live chat for website conversions.
Best for: SMB teams · Mid-market · Enterprise
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What is SignalZen?
"SignalZen is the ultimate solution for live chat on your website, now with the added convenience of being directly connected to Slack. With easy installation and integration options for popular platforms like WordPress, Joomla, and Drupal, as well as Zapier, you can easily engage with your ...
Read more about SignalZenStarts from $25/Month
9.3
SpotScore

Freshdesk Messaging (Formerly Freshchat)
Effortless customer service for the digital world.
Best for: SMB teams · Mid-market · Enterprise
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What is Freshdesk Messaging (Formerly Freshchat)?
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...
Read more about Freshdesk Messaging (Formerly Freshchat)8.6
SpotScore

Sparkcentral
Transform your customer service experience with Sparkcentral.
Best for: SMB teams · Mid-market · Enterprise
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What is Sparkcentral?
Sparkcentral is a top-notch customer service SaaS platform designed for managing multiple asynchronous messaging channels. Our platform empowers users to handle high volumes of messages with the support of both human and virtual customer service agents. Our Automated Message Distribution (AMD) ...
Read more about SparkcentralSparkcentral offers custom pricing plan
9.7
SpotScore

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What is Crisp?
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...
Read more about CrispStarts from $25/User/Month, also offers free forever plan
9.2
SpotScore

Userlike
Empowering real-time chat for exceptional customer communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Userlike?
Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...
Read more about UserlikeStarts from $90/Month when Billed Yearly, also offers free forever plan
8.2
SpotScore

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What is Chatlio?
Chatlio is a powerful live chat app that seamlessly integrates with Slack to enhance visitor engagement and improve customer satisfaction. This easy-to-use app is compatible with all operating systems and can be activated in just three simple steps. Simply authorize and connect it with Slack, ...
Read more about ChatlioStarts from $29/Month
8.9
SpotScore

ProProfs Chat
Streamline chat support and increase customer engagement.
Best for: SMB teams · Mid-market · Enterprise
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What is ProProfs Chat?
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ...
Read more about ProProfs ChatStarts from $10/User/Month when Billed Yearly
9.5
SpotScore

Freshchat
Upgrade your customer service with intelligent messaging.
Best for: SMB teams · Mid-market · Enterprise
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What is Freshchat?
Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...
Read more about FreshchatStarts from $15/User/Month when Billed Yearly, also offers free forever plan
8.9
SpotScore

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What is Zoho SalesIQ?
Zoho SalesIQ is a customer engagement platform combining live chat, chatbots, website visitor tracking, lead generation, and visitor analytics in a single dashboard. Businesses use it to engage website visitors in real time, automate chat responses, and capture lead information for sales ...
Read more about Zoho SalesIQ9.3
SpotScore

SnapEngage
Streamline customer engagement & boost sales with SnapEngage.
Best for: SMB teams · Mid-market · Enterprise
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What is SnapEngage?
SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...
Read more about SnapEngageStarts from $16/User/Month
8.3
SpotScore

RingCentral Engage Digital
Transforming customer service, one conversation at a time.
Best for: SMB teams · Mid-market · Enterprise
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What is RingCentral Engage Digital?
RingCentral Engage Digital is a powerful customer engagement solution which unlocks a new dimension of customer interaction. This software connects customers across the web, social media and messaging apps with automation of conversations and best-in-class chatbot technology. Teams can ...
Read more about RingCentral Engage DigitalRingCentral Engage Digital offers custom pricing plan
9.0
SpotScore

Zendesk Chat
Boost customer engagement with real-time chat.
Best for: SMB teams · Mid-market · Enterprise
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What is Zendesk Chat?
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized ...
Read more about Zendesk ChatStarts from $19/User/Month when Billed Yearly
8.4
SpotScore

Social Intents
Engage, convert, and grow with Social Intents.
Best for: SMB teams · Mid-market · Enterprise
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What is Social Intents?
Live Chat Tool for Slack and Microsoft Teams. Boost website conversions and provide exceptional customer service with Social Intents. Seamlessly communicate with website visitors in real-time through popular web-based chat consoles. Utilize advanced popups and overlays to keep visitors engaged ...
Read more about Social IntentsStarts from $19/Month when Billed Yearly
9.8
SpotScore

LiveChat
Streamline customer support and boost satisfaction with LiveChat.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is LiveChat?
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...
Read more about LiveChatStarts from $16/User/Month when Billed Yearly
Looking to replace a Live Chat Software tool?
Each round-up compares that product against the closest options on features, pricing and user ratings.
Frequently Asked Questions About Live Chat Software
Stuck on something? We're here to help with all the questions and answers in one place.
The most important Live Chat Software features to evaluate are Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Most buyers prioritize ease of use, reporting, and integration capabilities when choosing a solution. Look for tools that cover your core workflow before comparing advanced features.
Live Chat Software pricing varies widely — from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial, including LiveChat, Crisp, JivoChat. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.
The top rated Live Chat Software based on verified user reviews and SpotScore are ChatGen, Subiz, RumbleTalk. These tools consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.
To choose the right Live Chat Software, start by listing your must-have features — commonly Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.
Yes — 15 Live Chat Software on Spotsaas offer a free plan or free trial. Popular free options include LiveChat, Crisp, JivoChat. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.
The best Live Chat Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are Intercom, LiveChat, tawk.to. Look for tools with per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.
Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].











