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List of the Best Live Chat Software in 2026

Rajat Gupta
Researched and Edited by Rajat Gupta
Rajat Gupta

Researched and Edited by Rajat Gupta

Last updated: · How we review

Editor's Summary · Live Chat Software

Intercom, LiveChat, and tawk.to lead the live chat software category. Intercom shines with a SpotScore of 9.8/10 and a substantial 2,278 ratings, indicating strong user satisfaction and reliability. LiveChat matches Intercom's SpotScore and offers flexible pricing options, including a free trial, appealing to those seeking to test before committing. Tawk.to, while having fewer ratings, maintains a high SpotScore of 9.7/10, demonstrating consistent performance.

Live chat software facilitates real-time customer communication and support, primarily purchased by customer service teams in tech startups and mid-sized enterprises looking to enhance user engagement and satisfaction.

Quick picks for Live Chat Software

  • Best overallIntercom
  • Best for tech startupsLiveChat
  • Best for consistent performancetawk.to
  • Best free optionCrisp

Who gets the most from Live Chat Software

  • 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
  • 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
  • 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software

If you need strong integration with marketing and analytics tools, filter by products highlighting third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.

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Showing 41-60 out of 64

8.2

Spot Score

Chatlio - Live Chat Software

Chatlio

Boost engagement with our powerful live chat app.

Best for: Mid-market · Enterprise

Start Free Trial

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What is Chatlio?

Chatlio is a powerful live chat app that seamlessly integrates with Slack to enhance visitor engagement and improve customer satisfaction. This easy-to-use app is compatible with all operating systems and can be activated in just three simple steps. Simply authorize and connect it with Slack, ...

Read more about Chatlio
Free Trial·

Starts from $29/Month

9.8

Spot Score

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is LiveChat?

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

Read more about LiveChat
Free Trial·

Starts from $16/User/Month when Billed Yearly

8.8

Spot Score

Callbell - Live Chat Software

Callbell

Elevate your customer support game with Callbell.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Callbell?

Callbell is a support management platform that empowers companies to provide exceptional customer assistance through their preferred communication channels such as Messenger, WhatsApp, Telegram, and Instagram. Users can collaborate internally to cater to customer needs effectively, while ...

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Free Trial·

Callbell offers custom pricing plan

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8.8

Spot Score

Chatra - Live Chat Software

Chatra

Effortlessly connect with customers in real time.

Best for: SMB teams · Mid-market · Enterprise

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What is Chatra?

Introducing Chatra, the ultimate live chat solution that streamlines conversations and makes customer communication effortless. With advanced features like Intelligent Chat Distribution and saved conversations, you can provide a personalized touch to your interactions with customers. Never keep ...

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Free Trial·

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.0

Spot Score

Pure Chat - Live Chat Software

Pure Chat

Connect with visitors and customers seamlessly.

Best for: SMB teams · Mid-market · Enterprise

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What is Pure Chat?

Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easier for your agents to follow up with visitors or customers. Save time by ...

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Free Trial·

Starts from $39/User/Month when Billed Yearly

9.0

Spot Score

User.com - Marketing Automation Software

User.com

Accelerate conversions with User.com's powerful automation.

Best for: SMB teams · Mid-market · Enterprise

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What is User.com?

User.com is a fast, powerful, and easy to use software that will help you connect with your prospective customers and increase your online sales. It's created to bring simplicity to marketing automation tools.

Read more about User.com

User.com offers custom pricing plan

What buyers evaluate in Live Chat Software
Integration capabilities with CRM, marketing, and analytics platforms to unify customer data
Automation features including AI-powered chatbots and proactive messaging to increase engagement
Multi-channel support enabling chat across websites, social media, SMS, and email for comprehensive customer reach

8.4

Spot Score

Social Intents - Live Chat Software

Social Intents

Engage, convert, and grow with Social Intents.

Best for: SMB teams · Mid-market · Enterprise

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What is Social Intents?

Live Chat Tool for Slack and Microsoft Teams. Boost website conversions and provide exceptional customer service with Social Intents. Seamlessly communicate with website visitors in real-time through popular web-based chat consoles. Utilize advanced popups and overlays to keep visitors engaged ...

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Free Trial·

Starts from $19/Month when Billed Yearly

9.8

Spot Score

Intercom - Live Chat Software

Intercom

Boost your sales, keep your customers, and grow.

Best for: SMB teams · Mid-market · Enterprise

See Plans & Pricing

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watch-demo

Watch Demo

What is Intercom?

Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, resulting in faster sales and improved lead generation. Engage customers with ...

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Starts from $59/Month

7.7

Spot Score

LinkedChat - Live Chat Software

LinkedChat

Seamless customer experience, no frustration, happy customers.

Best for: SMB teams · Mid-market · Enterprise

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What is LinkedChat?

LinkedChat is a must-have tool for any SaaS business. Providing a seamless customer experience has never been easier with this platform. Directly chat with customers through popular communication channels like Slack, HipChat, and Telegram. What's even better is that no additional software is ...

Read more about LinkedChat
Free Trial·

Starts from $9/Month when Billed Yearly

9.3

Spot Score

LiveHelpNow - Live Chat Software

LiveHelpNow

Elevate your customer service with LiveHelpNow.

Best for: SMB teams · Mid-market

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What is LiveHelpNow?

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...

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Free Trial·

Starts from $9/Month

9.7

Spot Score

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

Best for: SMB teams · Mid-market

Start Free Trial

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What is Crisp?

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

Read more about Crisp
Free Trial·

Starts from $25/User/Month, also offers free forever plan

9.4

Spot Score

Olark - Live Chat Software

Olark

Connect with customers. Streamline communication. Boost conversions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Olark?

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...

Read more about Olark
Free Trial·

Olark offers custom pricing plan

9.0

Spot Score

Dixa - Help Desk Software

Dixa

Efficient, collaborative, and customizable customer support solution.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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watch-demo

Watch Demo

What is Dixa?

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...

Read more about Dixa
Free TrialTry Free →·

Starts from $39/User/Month

9.7

Spot Score

tawk.to - Live Chat Software

tawk.to

Engage with customers in real-time, effortlessly.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

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What is tawk.to?

tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and support tickets, creating a helpful and efficient environment. It simplifies the shopping experience by ...

Read more about tawk.to

9.6

Spot Score

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is JivoChat?

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

Read more about JivoChat
Free Trial·

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

8.9

Spot Score

SALESmanago - Marketing Automation Software

SALESmanago

Drive ROI with personalized automation.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

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What is SALESmanago?

The SALESmanago Marketing Automation Software is an easy-to-use and flexible marketing automation platform designed specifically to meet your e-commerce needs. It's unique approach allows you to quickly identify and deliver upsell offers, personalized content, loyalty programs, lead scoring, ...

Read more about SALESmanago

SALESmanago offers custom pricing plan

9.1

Spot Score

UseResponse - Help Desk Software

UseResponse

Effortless help desk management made easy.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is UseResponse?

UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...

Read more about UseResponse
Free Trial·

Starts from $1,490/Year

7.9

Spot Score

Re:amaze - Live Chat Software

Re:amaze

Boost customer satisfaction with Re:amaze.

Best for: SMB teams · Mid-market

Start Free Trial

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What is Re:amaze?

If you want to attract and retain happy customers, the key is to communicate with them effectively. That's where Re:amaze comes in. This software is designed with small businesses in mind, bringing customer relationship management back to its roots. Re:amaze makes it easy for you to engage in ...

Read more about Re:amaze
Free Trial·

Starts from $29/User/Month

9.3

Spot Score

Helpshift - Live Chat Software

Helpshift

Revolutionizing in-app customer support.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

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What is Helpshift?

Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile apps and games. What sets Helpshift apart is its pioneering approach of in-app ...

Read more about Helpshift

Helpshift offers custom pricing plan

8.0

Spot Score

Sirena - Live Chat Software

Sirena

Effortlessly streamline client communication with Sirena.

Best for: SMB teams · Mid-market · Enterprise

See Plans & Pricing

Add to compare

What is Sirena?

Introducing Sirena: the ultimate solution for effortless client communication. As a proud member of the Zenvia Company and official WhatsApp BSP, Sirena offers cutting-edge technology that streamlines interactions between businesses and customers. With Sirena, you can easily connect with ...

Read more about Sirena

Starts from $99/Month

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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