9.0
Spot Score
Zendesk Chat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Starts from $19 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Zendesk Chat?
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized messages based on customer behavior, while the analytics feature helps you monitor your chat volume and agent productivity for continuous improvements. Upgrade your customer service game with Zendesk Chat.
Pricing
Starts from $19 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Zendesk Chat Software Demo
Zendesk Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Zendesk Chat
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose Zendesk Chat
Highly customizable to match brand identity.
Strong analytics tools for monitoring performance.
Real-time engagement enhances customer satisfaction.
Is Zendesk Chat right for you?
What buyers should know before shortlisting Zendesk Chat
Zendesk Chat is a total game-changer for businesses, providing a convenient way to engage with customers in real-time. Users appreciate features like chat allocation, profile picture customization, and easy chat management.
The ability to handle multiple chats simultaneously and personalize responses enhances user experience. While occasional disconnections may lead to misunderstandings, the overall user-friendly interface and efficient communication flow outweigh this minor inconvenience.
Zendesk Chat's integration with other platforms and the ability to provide instant support have been pivotal in improving customer service. The software's cost-effective pricing and flexibility make it a valuable asset for businesses of all sizes.
It streamlines communication, boosts efficiency, and fosters a personalized approach to customer interactions. Zendesk Chat is highly recommended for those seeking a reliable and efficient live chat solution for their business needs.
Zendesk Chat pros and cons
- Zendesk Chat pros
Highly customizable to match brand identity.
Strong analytics tools for monitoring performance.
Real-time engagement enhances customer satisfaction.
- Zendesk Chat cons
Pricing may be prohibitive for smaller businesses.
Basic plans lack advanced features.
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Compare Zendesk Chat side-by-side with top Live Chat Software alternatives.
What is the pricing of Zendesk Chat?
Zendesk Chat Pricing Plans
Sell Team
Email integration
Up to 3 paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Show more +
Sell professional
Email integration
Unlimited paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Show more +
Sell Enterprise
Email integration
Unlimited paid users
2 sales pipelines
Built-in click-to-dial, call recording, & power dialer
Fully featured mobile CRM
Show more +
Sell Elite
User limits - Unlimited paid users
Document storage - 25GB/user
Data Imports
Duplicate Detection
Round robin (automated distribution)
Show more +
Zendesk Chat reviews and ratings
What buyers like
- Integrates well with other Zendesk products for seamless customer support management.
- Easy to use interface, allowing for efficient communication and chat management.
- Real-time connection and communication with customers, facilitating prompt issue resolution.
Common complaints
- Some challenges with integration, especially when accessing CRM software behind firewalls.
- Lack of advanced capabilities like screen sharing for both agents and customers.
- Limited customization options in certain features like the rating system.
What users are saying
AI
Administrator in Computer Hardware
12/04/19
"Total Business Game Changer"
What do you like best? Zopim Chat, I used to also use this remotely from my mobile phone. You can have a notification noise or desktop pop up to warn ...
Read more
MC
Maria C
11/29/19
"Low cost for I.T Support"
What do you like best? Low cost and theire is a free version,Live training, Geo Targeting What do you dislike? The downside is there isnt an ability ...
Read more
UI
User in Retail
11/25/19
"Lots of great Features"
What do you like best? I like the ease of use and that you can access chats at any time by being logged into Zendesk support What do you dislike? I ...
Read more
UI
User in Gambling & Casinos
11/19/19
"First time user of zen desk"
What do you like best? The chat allocation process between agents, the option to change profile pictures. Easy to create shortcuts and tag system to ...
Read more
UI
User in Retail
11/11/19
"Easy and quick internal chat"
What do you like best? Can quickly see who is available for chat and instantly receive a reply What do you dislike? Accuracy of online status for ...
Read more
UI
User in Internet
11/11/19
"Easy way to navigate through customer concerns"
What do you like best? I really like how Zendesk can separate incoming tickets to the right responders. It also allows for us internally to discuss ...
Read more
- See if Zendesk Chat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Zendesk Chat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Zendesk Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating Zendesk Chat.
Certifications
Developer & data
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Zendesk Chat Support Options
Frequently Asked Questions About Zendesk Chat
Common questions buyers ask before choosing Zendesk Chat.
Zendesk Chat is a Live Chat Software. Zendesk Chat offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
Buyers commonly note the following limitations of Zendesk Chat: Pricing may be prohibitive for smaller businesses.; Basic plans lack advanced features.; Integration can be time-consuming..
Some top alternatives to Zendesk Chat includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and Let's Connect.
Zendesk Chat offers Free Trial, Subscription pricing models
The starting price of Zendesk Chat is $19/User/Month when Billed Yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].