9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 1-10 out of 630
AN
Azra N
06/19/24
"Easy to use"
What do you like best about FreshChat? very convenient to use and easy to access What do you dislike about FreshChat?
AN
Azra N
06/19/24
"Easy to use"
What do you like best about FreshChat? very convenient to use and easy to access What do you dislike about FreshChat?
AN
Ace N
05/22/24
"Freshchat Review"
What do you like best about FreshChat? -Direcly integrated with CRM -Easy to use
AN
Ace N
05/22/24
"Freshchat Review"
What do you like best about FreshChat? -Direcly integrated with CRM -Easy to use
JR
James R
02/20/24
"Helpful platform to increase customer experience."
What do you like best about Freshchat? Innovative user interface which helps in building customer satisfaction and to revert back on realtime which helps to build a long term business relationship..
SS
Suprit S
02/12/24
"Overall Experience with Freshchat."
What do you like best about Freshchat? It is good, fast, and smooth which meets the criteria of giving the solutions to issues of the customers via different channels connected within the organisation.
SS
Suprit S
02/12/24
"Overall Experience with Freshchat."
What do you like best about Freshchat? It is good, fast, and smooth which meets the criteria of giving the solutions to issues of the customers via different channels connected within the organisation.
MV
Mohan V
02/11/24
"Great features and easy tool"
What do you like best about Freshchat? Based on my time using the Freshchat platform, I’d say this tool is a relatively straightforward and convenient solution for customer service. It combines live chat functionality with AI bot support and self-service solutions so that you can deliver scalable, omnichannel support to clients.
MV
Mohan V
02/11/24
"Great features and easy tool"
What do you like best about Freshchat? Based on my time using the Freshchat platform, I’d say this tool is a relatively straightforward and convenient solution for customer service. It combines live chat functionality with AI bot support and self-service solutions so that you can deliver scalable, omnichannel support to clients.
BG
Bharath G
01/13/24
"Amazing platform to chat"
What do you like best about Freshchat? The real time chat assistance given by freshchat is simply superb and the interface is very simple to understand which makes it very dependable.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].