9.3
SpotScore
Top 10 Freshdesk Messaging (Formerly Freshchat) Alternatives 2026
Effortless customer service for the digital world.
Main Features
- Agent Scheduling
- Co-Browsing
- Knowledge Database
- Offline Form
Pricing
Starts from $19/agent/month when yearly, also offers free forever plan
Free Trial available
Freshdesk Messaging (Formerly Freshchat) is a Live Chat Software platform with a user rating of 4.5★ based on 554 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Live Chat Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Freshdesk Messaging (Formerly Freshchat) vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Freshdesk Messaging (Formerly Freshchat) Current | Live Chat Software | $19 | 4.5 ★ | ✓ Yes |
 ZoomInfo Chat | Live Chat Software | Custom pricing | No reviews | ✗ No |
 ProProfs Chat | Live Chat Software | $10 | 4.5 ★ | ✓ Yes |
 Subiz | Live Chat Software | $9.59 | 5.0 ★ | ✓ Yes |
 Olark | Live Chat Software | Free trial | 4.3 ★ | ✓ Yes |
 Smartsupp | Live Chat Software | $10 | 4.7 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Freshdesk Messaging (Formerly Freshchat) alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.2
SpotScore
ZoomInfo Chat
RECOMMENDED
Transform your website chats into valuable connections.
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What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
Read moreCommon Features
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Visitor Targeting
-
Transfers
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Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
ZoomInfo Chat offers custom pricing plan
8.9
SpotScore
ProProfs Chat
Streamline chat support and increase customer engagement.
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What is ProProfs Chat?
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ...
Read moreCommon Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $10/User/Month when Billed Yearly
8.6
SpotScore
Subiz
Elevate your customer care game with Subiz.
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What is Subiz?
Introducing Subiz, the ultimate solution for capturing leads from your website visitors. This innovative sales tool allows users to attract and engage their audience, while seamlessly collecting important lead information. With Subiz, users can automate welcome messages, assign conversations to ...
Read moreCommon Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $9.59/Month, also offers free forever plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
9.4
SpotScore
Olark
Connect with customers. Streamline communication. Boost conversions.
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What is Olark?
Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...
Read moreCommon Features
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Visitor Targeting
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Transfers
-
Shortcut Messages
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available
Olark offers custom pricing plan
9.3
SpotScore
Smartsupp
Improve customer satisfaction with real-time chat.
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What is Smartsupp?
Smartsupp is a live chat platform that lets website operators engage visitors in real time, with visibility into screen views, clicks, and cursor movements to understand browsing behavior. Operators can customize the chat widget appearance and position to match their brand and stay connected ...
Read moreCommon Features
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Visitor Targeting
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Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
Starts from $10/User/Month when Billed Yearly, also offers free forever plan
8.6
SpotScore
ChatGen
Streamline customer support and boost conversions.
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What is ChatGen?
. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With ...
Read moreCommon Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $79/Month when Billed Yearly
9.1
SpotScore
ClickDesk
Seamlessly serve your customers with ClickDesk.
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What is ClickDesk?
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use powerful tools to manage knowledge articles that team can use when ...
Read moreCommon Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 5 more
Unique Features
-
Video Chat
Pricing
Starts from $12.99/User/Month when Billed Yearly, also offers free forever plan
8.8
SpotScore
Callbell
Elevate your customer support game with Callbell.
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What is Callbell?
Callbell is a support management platform that empowers companies to provide exceptional customer assistance through their preferred communication channels such as Messenger, WhatsApp, Telegram, and Instagram. Users can collaborate internally to cater to customer needs effectively, while ...
Read moreCommon Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available
Callbell offers custom pricing plan
8.7
SpotScore
Helpwise
Efficient customer support, simplified.
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What is Helpwise?
Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote technical support and sales teams and safely track customer conversations with shared inbox, help center and live ...
Read moreCommon Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 4 more
Unique Features
-
Call Me Option
Pricing
Free Trial available
Starts from $83.25/Month when Billed Yearly, also offers free forever plan
9.3
SpotScore
Provide Support
Enhance customer support with effortless live chat.
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What is Provide Support?
"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...
Read moreCommon Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Call Me Option
Pricing
Free Trial available
Starts from $8.25/Month when Billed Yearly, also offers free forever plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
