9.3
SpotScore
Top 10 Freshdesk Messaging (Formerly Freshchat) Alternatives 2026
Effortless customer service for the digital world.
Main Features
- Agent Scheduling
- Co-Browsing
- Knowledge Database
- Offline Form
Pricing
Starts from $19/agent/month when yearly, also offers free forever plan
Free Trial available
Freshdesk Messaging (Formerly Freshchat) is a Live Chat Software platform with a user rating of 4.5★ based on 554 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Live Chat Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Freshdesk Messaging (Formerly Freshchat) vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Freshdesk Messaging (Formerly Freshchat) Current | Live Chat Software | $19 | 4.5 ★ | ✓ Yes |
 ZoomInfo Chat | Live Chat Software | Custom pricing | No reviews | ✗ No |
 ProProfs Chat | Live Chat Software | $10 | 4.5 ★ | ✓ Yes |
 Subiz | Live Chat Software | $9.59 | 5.0 ★ | ✓ Yes |
 Olark | Live Chat Software | Free trial | 4.3 ★ | ✓ Yes |
 Smartsupp | Live Chat Software | $10 | 4.7 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Freshdesk Messaging (Formerly Freshchat) alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.2
SpotScore
ZoomInfo Chat
RECOMMENDED
Transform your website chats into valuable connections.
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What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
Read moreCommon Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
ZoomInfo Chat offers custom pricing plan
8.9
SpotScore
ProProfs Chat — from $10 · 4.45★
Streamline chat support and increase customer engagement.
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What is ProProfs Chat?
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ...
Read moreWhat reviewers like about ProProfs Chat
- Predefined messages for efficiency
- Operator-to-operator chat
- Customizable chat windows
Where ProProfs Chat falls short
- Limited integrations
- Basic analytics features
- No mobile app
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $10/User/Month when Billed Yearly
8.6
SpotScore
Subiz — from $9.59 · 5★
Elevate your customer care game with Subiz.
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What is Subiz?
Introducing Subiz, the ultimate solution for capturing leads from your website visitors. This innovative sales tool allows users to attract and engage their audience, while seamlessly collecting important lead information. With Subiz, users can automate welcome messages, assign conversations to ...
Read moreWhat reviewers like about Subiz
- Lead capture automation
- Multimedia support
- Real-time engagement
Where Subiz falls short
- Limited customization options
- Basic reporting features
- Integration challenges
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $9.59/Month, also offers free forever plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
9.4
SpotScore
Olark — 4.31★
Connect with customers. Streamline communication. Boost conversions.
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What is Olark?
Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...
Read moreWhat reviewers like about Olark
- Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.
- Effective in enabling real-time communication with website visitors, leading to increased customer engagement and conversion rates.
- Provides basic features needed for customer chat, such as automated responses and chat management tools.
Where Olark falls short
- Lack of advanced features and integrations, limiting functionalities for advanced users/organizations.
- Pricing structure, particularly for add-on features, may deter small startups or users on a budget.
- Some users report occasional technical issues like slow loading times or glitches with the availability toggle.
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available
Olark offers custom pricing plan
9.3
SpotScore
Smartsupp — from $10 · 4.68★
Improve customer satisfaction with real-time chat.
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What is Smartsupp?
Smartsupp is a live chat platform that lets website operators engage visitors in real time, with visibility into screen views, clicks, and cursor movements to understand browsing behavior. Operators can customize the chat widget appearance and position to match their brand and stay connected ...
Read moreWhat reviewers like about Smartsupp
- Easy to use and customize, saving time and improving customer interactions.
- Clear interface with smooth navigation, supporting a positive user experience.
- Reliable service with minimal downtime, maintaining prompt message delivery.
Where Smartsupp falls short
- Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.
- Limited customization options such as themes and notification sounds may restrict personalization for some users.
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
Starts from $10/User/Month when Billed Yearly, also offers free forever plan
8.6
SpotScore
ChatGen — from $79 · 5★
Streamline customer support and boost conversions.
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What is ChatGen?
. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With ...
Read moreWhat reviewers like about ChatGen
- Hybrid chatbot capabilities
- Real-time visitor monitoring
- Lead qualification automation
Where ChatGen falls short
- Limited customization options
- May require technical setup
- Pricing may be high for small businesses
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $79/Month when Billed Yearly
9.1
SpotScore
ClickDesk — from $12.99 · 4.14★
Seamlessly serve your customers with ClickDesk.
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What is ClickDesk?
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use powerful tools to manage knowledge articles that team can use when ...
Read moreWhat reviewers like about ClickDesk
- Supports real-time chat, helpdesk, voice call, and social engagement in one platform.
- Interface is easy to learn, reducing time needed for employee training.
- Pricing is accessible for businesses of various sizes given the feature set included.
Where ClickDesk falls short
- Customer support response times can be slow, causing delays in issue resolution.
- Mobile app has limited availability and functionality.
- Full feature set takes time to learn, especially for newer users.
Common Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
-
Video Chat
Pricing
Starts from $12.99/User/Month when Billed Yearly, also offers free forever plan
8.8
SpotScore
Callbell — 4.22★
Elevate your customer support game with Callbell.
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What is Callbell?
Callbell is a support management platform that empowers companies to provide exceptional customer assistance through their preferred communication channels such as Messenger, WhatsApp, Telegram, and Instagram. Users can collaborate internally to cater to customer needs effectively, while ...
Read moreWhat reviewers like about Callbell
- Multi-channel support
- Internal collaboration tools
- Performance analytics
Where Callbell falls short
- Limited customization options
- Potentially high costs
- Learning curve for new users
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available
Callbell offers custom pricing plan
8.7
SpotScore
Helpwise — from $83.25 · 4.57★
Efficient customer support, simplified.
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What is Helpwise?
Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote technical support and sales teams and safely track customer conversations with shared inbox, help center and live ...
Read moreWhat reviewers like about Helpwise
- Shared inbox functionality
- Multi-channel support
- Collaboration tools
Where Helpwise falls short
- Learning curve for new users
- Limited integrations
- Can be overwhelming for small teams
Common Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Call Me Option
Pricing
Free Trial available
Starts from $83.25/Month when Billed Yearly, also offers free forever plan
9.3
SpotScore
Provide Support — from $8.25 · 4.6★
Enhance customer support with effortless live chat.
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What is Provide Support?
"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...
Read moreWhat reviewers like about Provide Support
- Reliable and stable with minimal downtime, in use for years without major issues.
- Manages chat support for multiple websites from a single platform.
- Both agents and customers can navigate the tool without guidance.
Where Provide Support falls short
- Lack of extensive instructions for new users may lead to confusion during initial setup or operation.
- Limited reporting tools compared to other chat applications, impacting detailed performance analysis and insights.
- Marketplace may have a limited selection of additional apps and connectors, restricting advanced functionalities.
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Call Me Option
Pricing
Free Trial available
Starts from $8.25/Month when Billed Yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) competitors, compared
There are 10 direct Freshdesk Messaging (Formerly Freshchat) competitors in Live Chat Software. The ones that come up most often are ZoomInfo Chat, ProProfs Chat and Subiz. Each is compared against Freshdesk Messaging (Formerly Freshchat) on rating, pricing and feature coverage below.
Sites and apps like Freshdesk Messaging (Formerly Freshchat)
Searches for "sites like Freshdesk Messaging (Formerly Freshchat)" and "apps like Freshdesk Messaging (Formerly Freshchat)" land on the same set of options as "Freshdesk Messaging (Formerly Freshchat) alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What each tool does well
Predefined messages for efficiency
Watch for: Limited integrations
Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.
Watch for: Lack of advanced features and integrations, limiting functionalities for advanced users/organizations.
Easy to use and customize, saving time and improving customer interactions.
Watch for: Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.
Hybrid chatbot capabilities
Watch for: Limited customization options
Supports real-time chat, helpdesk, voice call, and social engagement in one platform.
Watch for: Customer support response times can be slow, causing delays in issue resolution.
Shared inbox functionality
Watch for: Learning curve for new users
Reliable and stable with minimal downtime, in use for years without major issues.
Watch for: Lack of extensive instructions for new users may lead to confusion during initial setup or operation.
Why teams look for a Freshdesk Messaging (Formerly Freshchat) alternative
Here's what tends to push teams toward a Freshdesk Messaging (Formerly Freshchat) alternative:
- Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
- Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
What makes a good Freshdesk Messaging (Formerly Freshchat) replacement
By the numbers, these 10 live chat software alternatives shake out as follows: 9 offer a free tier; and Subiz is the highest rated at 5★ across 1 reviews.
What drives the order.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
