Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Live Chat Software
Intercom and LiveChat share the top SpotScore of 9.8 — Intercom at 4.3/5 from 2,278 reviews and LiveChat at 4.4/5 from 2,017 reviews — with Intercom covering proactive messaging and product tours alongside chat, and LiveChat known for speed, reliability, and a deep ticketing integration. Freshchat scores 4.5/5 from 191 reviewers at a 9.5 SpotScore with a freemium plan, a modern alternative for teams that want AI bot deflection and omnichannel inbox management without Intercom-level pricing. JivoChat earns a 4.2/5 from 106 reviews at a 9.6 SpotScore with a freemium option, popular with e-commerce sites needing multi-channel chat across website, WhatsApp, and social at a low entry cost.
Live chat software lets website visitors and app users message a business in real time, routed to support agents or automated bot flows to handle FAQs and qualify leads. The main buyers are customer support managers at e-commerce companies and SaaS customer success teams handling inbound inquiries.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for e-commerce multi-channel chat — JivoChat
- Best for SMB teams on a budget — Freshchat
- Best free option — Freshchat
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products showing third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Showing 81-100 out of 113
8.2
SpotScore

Wowchat
Streamline communication and build customer loyalty.
Best for: SMB teams · Mid-market · Enterprise
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What is Wowchat?
Wowchat is an efficient online chat tool that can be easily integrated into any website, making it convenient for businesses to communicate with their customers. It offers automatic chat routing, enabling faster customer service and predefined responses to improve communication speed. With a ...
Read more about WowchatStarts from $5/User/Month
8.2
SpotScore

Bleeper
Boost customer satisfaction and conversion rates with Bleeper.
Best for: SMB teams · Mid-market
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What is Bleeper?
Bleeper, a live chat solution designed for digital businesses, enhances customer loyalty and satisfaction. It offers instant chat support to generate more leads, increase conversions, and provide real-time assistance. With advanced chatbots, leads are automatically qualified and handed over to ...
Read more about BleeperStarts from $15/Month, also offers free forever plan
8.2
SpotScore

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What is Chatlio?
Chatlio is a powerful live chat app that seamlessly integrates with Slack to enhance visitor engagement and improve customer satisfaction. This easy-to-use app is compatible with all operating systems and can be activated in just three simple steps. Simply authorize and connect it with Slack, ...
Read more about ChatlioStarts from $29/Month

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8.2
SpotScore

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What is DeskMoz?
Introducing DeskMoz – the ultimate solution for your website. With 24x7 support and a user-friendly chat platform, DeskMoz transforms your website into an interactive hub. Our team of agents engages with your visitors, turning their queries into actionable insights and converting them into ...
Read more about DeskMozStarts from $199/Month
8.2
SpotScore

Contus Fly
Connect, communicate, and collaborate with ease.
Best for: SMB teams · Mid-market · Enterprise
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What is Contus Fly?
Contus Fly lets users build interactive text, voice & video messaging apps for web and mobile. The software provides a full stack of core chat infrastructure and offers customizable options. Users can have full access to the source code and the functional messaging of SDK & AP. The solution is ...
Read more about Contus FlyContus Fly offers custom pricing plan
8.1
SpotScore

Live800
Empower your business with instant customer engagement.
Best for: SMB teams · Mid-market · Enterprise
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What is Live800?
Live800 is a cutting-edge, enterprise-level live chat system that offers a seamless multichannel experience for businesses. By integrating ACD and big data analysis, it provides a comprehensive solution for online marketing and customer service. With over 13 years of experience in the industry, ...
Read more about Live800Starts from $239/Year, also offers free forever plan
8.1
SpotScore

Airy Messenger
Revolutionize your customer engagement with Airy Messenger.
Best for: SMB teams · Mid-market · Enterprise
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What is Airy Messenger?
"Introducing Airy Messenger: the ultimate Conversational Data Platform that revolutionizes the way you drive sales, enhance marketing, and provide top-notch customer service. With its innovative features and seamless integration with Messenger, Airy Messenger empowers businesses by reducing ...
Read more about Airy MessengerStarts from $49/Month, also offers free forever plan
8.1
SpotScore

iAdvize
Empower your digital experience with human connections.
Best for: SMB teams · Mid-market · Enterprise
What is iAdvize?
iAdvize is a chat software platform that empowers over 2000 brands across more than 100 countries to add a human touch to their digital experiences at scale. With the use of messaging, a communication channel used by billions of people, iAdvize helps you maintain personal connections with your ...
Read more about iAdvizeStarts from $540/month when yearly
8.1
SpotScore

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What is Now4real?
Engage your website visitors like never before with Now4real – an innovative communication platform designed to create interactive communities on your website. With the power of Now4real, you can increase visitor retention by 90% and boost conversion rates by 20%, along with 3x higher revisit ...
Read more about Now4realStarts from $6.99/Month, also offers free forever plan
8.1
SpotScore

Xeno
Streamline your customer relationships with Xeno CRM.
Best for: SMB teams · Mid-market · Enterprise
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What is Xeno?
Xeno CRM is the right choice for you. Xeno makes it possible to do customer relationship management from your home or office wherever you are. It lets you track sales leads, organise customer information, and manage customer accounts all from a single interface, and because it's web-based, it ...
Read more about Xeno8.1
SpotScore

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What is Pulsate?
Pulsate is a mobile marketing automation platform for retail banks, credit unions, and financial services brands that use native apps to engage customers. It delivers geo-targeted push notifications, in-app messages, and drip campaigns tied to customer behavior inside the mobile app, helping ...
Read more about PulsatePulsate offers custom pricing plan
8.0
SpotScore

Sirena
Effortlessly streamline client communication with Sirena.
Best for: SMB teams · Mid-market · Enterprise
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What is Sirena?
Introducing Sirena: the ultimate solution for effortless client communication. As a proud member of the Zenvia Company and official WhatsApp BSP, Sirena offers cutting-edge technology that streamlines interactions between businesses and customers. With Sirena, you can easily connect with ...
Read more about SirenaStarts from $99/Month
8.0
SpotScore

BigRadar
Stay connected with BigRadar's automated conversations.
Best for: SMB teams · Mid-market · Enterprise
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What is BigRadar?
BigRadar is the perfect solution for businesses looking to boost their website conversations. With its advanced platform, both team members and customers can stay on top of all messaging activities and ensure that no message goes unanswered. Plus, with the ability to preset campaigns and ...
Read more about BigRadarStarts from $39/Month
8.0
SpotScore

Chatamo
Revolutionize customer service with intelligent and interactive bots.
Best for: SMB teams · Mid-market · Enterprise
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What is Chatamo?
Chatamo is a chatbot platform for building natural-language bots that respond to customers across messaging apps and voice devices, with support for over 100 languages. Its auto-prediction feature suggests responses using text, images, videos, buttons, and maps, and the platform provides ...
Read more about ChatamoStarts from $37/Month
7.9
SpotScore

SmartCOMM
Streamline customer communication for maximum profits.
Best for: SMB teams · Mid-market · Enterprise
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What is SmartCOMM?
SmartCOMM is a platform that simplifies customer communication and helps businesses drive up revenues. It allows for two-way conversations with customers, providing high customer satisfaction and efficient channels. With this software, teams can easily collaborate when making edits to documents ...
Read more about SmartCOMMSmartCOMM offers custom pricing plan
7.9
SpotScore

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What is Gist?
Gist is an innovative solution for boosting engagement with internal and external audiences. It allows users to explore and sift through structured datasets, gather insights, and contextualize them with annotations. It comes with a Knowledge Management section where users can add interactive ...
Read more about Gist7.9
SpotScore

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What is Re:amaze?
If you want to attract and retain happy customers, the key is to communicate with them effectively. That's where Re:amaze comes in. This software is designed with small businesses in mind, bringing customer relationship management back to its roots. Re:amaze makes it easy for you to engage in ...
Read more about Re:amazeStarts from $29/User/Month
7.8
SpotScore

Channel.io
Connect with customers, drive growth, and engage effortlessly.
Best for: SMB teams · Mid-market · Enterprise
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What is Channel.io?
Channel.io enables businesses to foster customer-centric conversations and experiences. It's an efficient solution that helps to bridge the gap between customers, visitors, and company initiatives. With this complete package, businesses can build relationships, manage the customer journey, and ...
Read more about Channel.ioStarts from $30/Month when Billed Yearly, also offers free forever plan
7.8
SpotScore

Melu Managed Live Chat
Convert visitors into sales with secure live chat.
Best for: SMB teams · Mid-market · Enterprise
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What is Melu Managed Live Chat?
Melu is a managed live chat software that helps convert website visitors into leads and sales in no time! Enjoy top-notch customer service with 256-bit encryption for all chat sessions, ensuring your visitors' personal data is always secure. Receive an email notification as soon as a chat ...
Read more about Melu Managed Live ChatMelu Managed Live Chat offers custom pricing plan
7.8
SpotScore

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What is ChatSupport?
Introducing ChatSupport, the ultimate solution for your business's customer communication needs. Our tagline, "Chat, Connect & Convert" captures the essence of our platform that allows real-time chat interactions, seamless connectivity and increased conversion rates. Unlike chatbots, we believe ...
Read more about ChatSupportStarts from $19/Month, also offers free forever plan
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].











