Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Live Chat Software
Intercom, LiveChat, and tawk.to lead the live chat software category. Intercom shines with a SpotScore of 9.8/10 and a substantial 2,278 ratings, indicating strong user satisfaction and reliability. LiveChat matches Intercom's SpotScore and offers flexible pricing options, including a free trial, appealing to those seeking to test before committing. Tawk.to, while having fewer ratings, maintains a high SpotScore of 9.7/10, demonstrating consistent performance.
Live chat software facilitates real-time customer communication and support, primarily purchased by customer service teams in tech startups and mid-sized enterprises looking to enhance user engagement and satisfaction.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for tech startups — LiveChat
- Best for consistent performance — tawk.to
- Best free option — Crisp
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products highlighting third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Our research is independent and data-backed. We review thousands of tools and use real buyer signals — without the hype.
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Showing 101-113 out of 113
7.8
Spot Score
ArrowChat
Enhance your site with seamless communication.
Best for: SMB teams · Mid-market · Enterprise
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What is ArrowChat?
Introducing ArrowChat, the perfect solution for adding chat and video capabilities to your website in just a matter of minutes. With its self-hosted PHP script and jQuery technology, this live chat software allows your users to easily text and video chat with each other. Simply install it on ...
Read more about ArrowChatStarts from $45one-time
7.7
Spot Score
Tiledesk
Boost your support capacity with AI chatbots.
Best for: SMB teams · Mid-market · Enterprise
GDPRAdd to compare
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What is Tiledesk?
Chatbot Design Studio is a platform that empowers anyone to create AI-powered chatbots and AI agents using drag-and-drop technology. With this platform, you can design AI agents, train them on your specific data, and let them independently handle customer inquiries. This results in achieving ...
Read more about Tiledesk7.7
Spot Score
Smith.ai Virtual Receptionists
Your customers, our priority - always.
Best for: SMB teams · Mid-market
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What is Smith.ai Virtual Receptionists?
Smith.ai Virtual Receptionists is the perfect fit for growing businesses that want to engage and take care of their customers. The North-American based service is staffed by friendly, professional receptionists 24/7 who answer customer queries in English with a personalised touch. With ...
Read more about Smith.ai Virtual ReceptionistsStarts from $140/Month
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7.7
Spot Score
ChatBlazer
Lightning-fast communication, streamlined for success.
Best for: SMB teams · Mid-market · Enterprise
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What is ChatBlazer?
Introducing ChatBlazer – the ultimate solution for live chat, instant messaging, and audio and video conferencing. With a focus on startups, small businesses, SMEs, and agencies, ChatBlazer boasts a user-friendly interface and compatibility with desktop, mobile, and multiple operating systems. ...
Read more about ChatBlazerStarts from $80Pay As You Use
7.7
Spot Score
LinkedChat
Seamless customer experience, no frustration, happy customers.
Best for: SMB teams · Mid-market · Enterprise
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What is LinkedChat?
LinkedChat is a must-have tool for any SaaS business. Providing a seamless customer experience has never been easier with this platform. Directly chat with customers through popular communication channels like Slack, HipChat, and Telegram. What's even better is that no additional software is ...
Read more about LinkedChatStarts from $9/Month when Billed Yearly
7.7
Spot Score
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What is iFlyChat?
Introducing iFlyChat - the ultimate chat platform for your community. Our goal at iFlyChat is to provide businesses with powerful software that drives conversions and empowers them to soar towards success. With our innovative products, we enhance user experience by fostering interactions among ...
Read more about iFlyChatStarts from $17/Month when Billed Yearly, also offers free forever plan
7.6
Spot Score
Median CoBrowse
Effortlessly boost customer support with seamless screen sharing.
Best for: SMB teams · Mid-market · Enterprise
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What is Median CoBrowse?
Introducing Median CoBrowse - the innovative screen share software designed for support teams. With a single click, seamlessly transition from chat to screen sharing for an enhanced customer service experience. This powerful cobrowsing tool boasts 12+ integrations, allowing for efficient ...
Read more about Median CoBrowseStarts from $50/Month
7.5
Spot Score
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What is Chatdesk Teams?
Chatdesk Teams is a comprehensive chat support platform from Superfans. Its machine learning algorithms analyse previous support messages for better customer experience and to cultivate an ever-evolving and on-brand knowledge base. This advanced tool handles the tedious task of hiring and ...
Read more about Chatdesk TeamsStarts from $99/Month
7.5
Spot Score
Salesforce Chat
Engage customers worldwide with AI-powered chat
Best for: SMB teams · Mid-market · Enterprise
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What is Salesforce Chat?
Salesforce Chat is designed to make it easy to instantly engage customers. With powerful, personalized live chat tools, businesses can provide multilingual customer support around the globe - regardless of language. For further efficiency, Salesforce Chat is powered by AI-powered chatbots, ...
Read more about Salesforce ChatSalesforce Chat offers custom pricing plan
7.3
Spot Score
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What is Feederloop?
Feederloop is an innovative web technology company that empowers businesses to improve their customer service and boost their sales. Featuring live video calls, session replays, and co-browsing capabilities, their tools enable companies to provide interactive experiences to customers in ...
Read more about FeederloopStarts from $15/Month when Billed Yearly
The Live Force
Unleash the power of real-time connections.
Best for: SMB teams · Mid-market · Enterprise
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What is The Live Force?
The Live Force is an innovative live chat platform that seamlessly integrates online messaging with real human interaction, providing a convenient way for potential leads to connect with your brand. Trusted by hundreds of businesses nationwide, The Live Force excels in boosting website lead ...
Read more about The Live ForceThe Live Force offers custom pricing plan
PERSA
Revolutionize your customer experience with PERSA's live video platform.
Best for: SMB teams · Mid-market
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What is PERSA?
PERSA is the perfect solution for businesses who are looking for an innovative way to increase customer engagement and drive more sales. Our Live Video Platform facilitates live interactions such as audio, video and chat, directly embedded in your website, making it as easy as Facetime or ...
Read more about PERSA
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What is Chatwoot?
Transform your customer support game with Chatwoot, a powerful all-in-one solution that can help you boost leads and engage with visitors across multiple social media platforms (including Messenger, WeChat, Email, Whatsapp, and Twitter) and your own website. With its easy-to-use dashboard, ...
Read more about Chatwoot
