8.0
SpotScore
Sirena Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $99 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Sirena?
Introducing Sirena: the ultimate solution for effortless client communication. As a proud member of the Zenvia Company and official WhatsApp BSP, Sirena offers cutting-edge technology that streamlines interactions between businesses and customers. With Sirena, you can easily connect with clients through your website, social media, or in-person interactions, providing them with the fastest and highest quality service through the convenience of WhatsApp. Say goodbye to complicated communication processes and hello to satisfied customers with Sirena. Join the thousands of businesses already benefiting from Sirena's game-changing features.
Pricing
Starts from $99 / Month
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Sirena Software Demo
Sirena was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Sirena
- Team types
- Individuals, Large Enterprises
Why teams choose Sirena
Streamlines communication through WhatsApp integration.
User-friendly interface enhances accessibility.
High-quality service delivery improves customer satisfaction.
Is Sirena right for you?
What buyers should know before shortlisting Sirena
Sirena simplifies client communication by integrating with WhatsApp, allowing businesses to provide high-quality service effortlessly. Its user-friendly interface makes it accessible for teams.
Sirena pros and cons
- Sirena pros
Streamlines communication through WhatsApp integration.
User-friendly interface enhances accessibility.
High-quality service delivery improves customer satisfaction.
- Sirena cons
Limited channel options may restrict flexibility.
Technical setup could be a barrier for some.
Ready to try it?
Get started with Sirena
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Sirena side-by-side with top Live Chat Software alternatives.
What is the pricing of Sirena?
Sirena Pricing Plans
Basic
$99
/Month
3 Users included. Additional users: USD 29.
WhatsApp Shared Inbox / exclusive assignment
WhatsApp, Facebook messenger
Sirena Buttons (WhatsApp click to chat)
Sirena Bots
Show more +
Pro
$299
/Month
Includes features of Basic plan, plus
5 Users included. Additional users: USD 39.
Designated Customer Success Executive
Broadcast messages (up to 500 per day)
Organize users into teams
Show more +
Weighing your options?
Not sure if Sirena fits your budget?
Sirena reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 25 reviews, with strong overall satisfaction.
What buyers like
- Effortless client communication
- WhatsApp integration
- High-quality service
Common complaints
- Limited channel options
- May require technical setup
- Pricing may be high for small businesses
Are you using Sirena?
What users are saying
LA
Levi A
12/19/23
"The tool has lagged behind its competitors"
What do you like best about Zenvia Conversion? At first, it was an innovative tool in the market, easy organization of chats, clients. What do you ...
Read more
RT
Ruan T
01/21/22
"Boa ferramenta, mas ainda sim precisa de alguns ajustes para ficar excelente."
What do you like best about Zenvia Conversion? Boa interface simples e didatica em relação ao uso, bastante ferramentas para acompanhar o cliente do ...
Read more
AU
Anonymous User
11/23/21
"Super useful."
What do you like best about Zenvia Conversion? The no brainer it's ui/ux is. Is easy to use. What do you dislike about Zenvia Conversion?
AU
Anonymous User
08/30/21
"excelente app!!! solución perfecta al problema de gestionar mensajes"
What do you like best about Zenvia Conversion? Solucion para gestionar en equipo los mensajes What do you dislike about Zenvia Conversion?
DR
Diego R
05/19/21
"Nos ha ayudado full en Ktaxi"
What do you like best about Zenvia Conversion? Muy buena opción en la empresa KRADAC la usamos para dar respuesta a nuestros usuarios Ktaxi. What do ...
Read more
AU
Anonymous User
05/13/21
"Insatisfecho"
What do you like best about Zenvia Conversion? Que podemos usar el mismo número o la misma sesión de WhatsApp entre varias personas What do you ...
Read more
- See if Sirena fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Sirena?
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
Sirena security and data handling
Key compliance certifications and security features for IT and security teams evaluating Sirena.
Certifications
Developer & data
Alternatives to Sirena
Sirena Support Options
Frequently Asked Questions About Sirena
Common questions buyers ask before choosing Sirena.
Sirena is a Live Chat Software. Sirena offers Video Chat, Transfers, Shortcut Messages, Persistent Chat, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of Sirena: Limited channel options may restrict flexibility.; Technical setup could be a barrier for some..
Some top alternatives to Sirena includes ZoomInfo Chat, LiveAgent, LiveChat, DeskMoz and Let's Talk.
Sirena offers Subscription pricing model
The starting price of Sirena is $99/Month
Free buyer scorecard
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].