8.1
Spot Score
Live800 Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
SOC 2Starts from $1,329 / Year, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Live800?
Live800 is a cutting-edge, enterprise-level live chat system that offers a seamless multichannel experience for businesses. By integrating ACD and big data analysis, it provides a comprehensive solution for online marketing and customer service. With over 13 years of experience in the industry, Live800 serves top international clients and empowers them to increase product value and improve customer satisfaction and loyalty. This powerful platform offers instant live chat and enterprise multi-application management, along with multichannel unified access, making it the go-to choice for businesses seeking efficient and effective customer engagement.
Pricing
Starts from $1,329 / Year
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Live800 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Live800
- Team types
- Large Enterprises, Medium Business
Why teams choose Live800
Offers a comprehensive solution for enterprise-level needs.
Integrates big data for enhanced customer insights.
Is Live800 right for you?
What buyers should know before shortlisting Live800
Live800 offers a robust enterprise-level live chat system designed for businesses seeking a comprehensive multichannel experience. Its integration of big data analysis enhances customer service and marketing efforts.
Live800 pros and cons
- Live800 pros
Offers a comprehensive solution for enterprise-level needs.
Integrates big data for enhanced customer insights.
- Live800 cons
Setup can be complex and resource-intensive.
Higher costs may be prohibitive for smaller businesses.
Ready to try it?
Get started with Live800
Start your free trial — no credit card required.
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See how it stacks up
Compare Live800 side-by-side with top Live Chat Software alternatives.
What is the pricing of Live800?
Live800 Pricing Plans
Standard
$239
/Year
Online chat system
Sales management
Google analytics
Capture screen
ACD System
Show more +
Professional
$549
/Year
Includes features of Standard plan, plus
Android and iOS support
E-Token
Smart-AI chat
File Transfer
Advanced
$1,329
/Year
Specific server deployment
Customized function and process
Detailed KPI
Multi-channel application
Interactive robot system
Dedicated
Specific Server Deployment
Customized Functions and Working Flow
Detailed KPI Reports
Integrated with CRM, Tickets system
Multi-channel Applications
Show more +
Live800 reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 11 reviews, with clear strengths and a few common watchouts.
What buyers like
- Enterprise-level features
- Multichannel experience
- Big data analysis
Common complaints
- Complex setup
- Higher pricing tier
- May require extensive training
What users are saying
PK
Prashant K
12/01/21
"Good Communication platform"
What do you like best about Live800? Easy to use, user friendly, good customer interaction tools, Social media messaging, APPs and SMS etc.You can ...
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JC
Jaydon C
10/24/19
"Live800 The best support communication software."
What do you like best about Live800? Live800 is a amazing platform for video conferencing with outstanding video and audio quality for businesses, it ...
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WO
Wole O
05/26/19
"Live800 Review"
What do you like best about Live800? Its a tool to monitor website, and the ability to be integrated with workflow and CRM. What do you dislike about ...
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EE
Emily E
05/25/19
"Live800 Review"
What do you like best about Live800? I think that LIve800 is great when it comes to customer support. It helps connect to and help customers in a ...
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AU
Anonymous User
05/24/19
"Definitely makes work easier "
What do you like best about Live800? This platform is very simple to use. Customer service is also very helpful if you run into issues. It also allows ...
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AU
Anonymous User
05/24/19
"Great live chat!"
What do you like best about Live800? Helps the different companies that are around it to decrease costs! What do you dislike about Live800? Maybe, in ...
Read more
What are the features of Live800?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Live800 security and data handling
Key compliance certifications and security features for IT and security teams evaluating Live800.
Certifications
Developer & data
Alternatives to Live800
Live800 Support Options
Frequently Asked Questions About Live800
Common questions buyers ask before choosing Live800.
Live800 is a Live Chat Software. Live800 offers Visitor Targeting, Transfers, Shortcut Messages, Offline Form, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of Live800: Setup can be complex and resource-intensive.; Higher costs may be prohibitive for smaller businesses..
Some top alternatives to Live800 includes ZoomInfo Chat, LiveAgent, LiveChat, Contact At Once and Let's Connect.
Live800 offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Live800 is $1,329/Year
Ready to try it?
Get started with Live800
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].